Mission

Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.

Geneva Call consists of many diverse nationalities, cultures, languages, and opinions. Geneva Call is an inclusive working environment for all staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, color, sex, national origin, age, religion, disability, sexual orientation, and gender identity.

Role

The Safety and Security Coordinator will support Geneva Call’s RDC Programme by ensuring the safety and security of staff, assets, and operations. Based in Goma, with travel across RDC , the Safety and Security Coordinator will implement the organization’s safety and security framework in line with Geneva Call’s Global Security Policy and operational procedures. The position reports directly to the Country Director, with a technical reporting line to the Head of Global Safety and Security (HQ Geneva).

The successful candidate will work closely with Geneva Call’s teams in all field locations, partner organizations, and relevant stakeholders to maintain safe access, coordinate incident preparedness and response, and provide ongoing risk analysis and security advice. This position is open exclusively to RDC citizens with demonstrated fluency in English.

Core responsibilities

Safety and Security Management 

• Implement and maintain Geneva Call’s safety and security framework across all offices and operations in RDC. 
• Ensure that security documentation (Security Risk Assessments, Security Management Plans, Contingency Plans, etc.) remains current and operationally relevant. 
• Monitor and analyze the national and regional security environment, producing regular analytical updates and actionable recommendations. 
• Conduct site security reviews, office and residential assessments, and travel route risk analyses. 
• Lead on the organization and facilitation of security briefings, inductions, and capacity-building sessions for all staff.

Incident Management and Response 

• Serve as the focal point for incident reporting, investigation, and management in RDC. 
• Maintain Geneva Call’s incident tracking and response systems in line with the Global Security Policy. 
• Support the Country Director in managing critical incidents, including evacuation, relocation, and medical emergencies. 
• Coordinate with peer organizations, and relevant clusters to ensure timely information sharing.

Operational Continuity and Compliance

• Support program teams in integrating risk mitigation into planning and field activities. 
• Oversee the maintenance of critical safety infrastructure and emergency supplies in all offices. 
• Conduct regular checks to ensure compliance with organizational safety standards. 
• Liaise with landlords, service providers, and transport vendors to ensure continuity of secure operations.

Capacity Building 

• Deliver ongoing mentoring, training, and practical exercises for staff at all levels on safety awareness, contingency procedures, and emergency response. 
• Maintain updated staff contact and accountability systems in line with Geneva Call standards.

Main qualifications

Education and experience

• A relevant university degree in security management, international relations, political science, or a related field. 
• Minimum 7 years of relevant experience in security management within humanitarian, NGO, or international organization settings. 
• Proven ability to operate in complex, high-risk, and rapidly evolving environments. 
• Established and trusted network of security advisors and counterparts in peer humanitarian organizations. 
• Demonstrated ability to work independently while maintaining strong coordination and reporting lines. 
• Proven record of reliability, discretion, and integrity in sensitive operational contexts.

Technical skills

• Strong analytical and reporting skills; experience producing context reports and risk assessments. 
• Familiarity with INSO systems, UNDSS frameworks, and humanitarian access mechanisms. 
• Certified Security Management Professional (CSMP®) certification by ISMI
• Proficiency in Microsoft Office and Google Suite tools. 
• Solid understanding of security communications systems, field protocols, and logistical support to operations.
• Candidates will be tested in their knowledge of the risk management process.

Languages

• English (C1- Mandatory)

Personal qualities

• Excellent interpersonal and communication skills, with an ability to advise, influence, and train diverse teams. 
• Highly organized, detail-oriented, and capable of multitasking under pressure. 
• Demonstrated initiative and sound judgment in managing sensitive security issues. 
• Strong professional references are essential, including at least one from a previous direct supervisor in a comparable organization.

Performance management

The employee will be accountable for the responsibilities and the competencies, in accordance with the GC Performance Management. The following documents will be used for performance reviews:

• The Job Description
• The individual Work- and Professional Development Plan
• The Competency Framework

Additional information

Candidates who have applied previously to the opening for Safety and Security Officer role need not apply.

Performance Management

The employee will be accountable for the responsibilities and the competencies described in this job description. Performance reviews will be conducted in accordance with Geneva Call’s Performance Management guidelines using the job description, the individual work‑ and professional development plan, and the competency framework.

Conflict of Interest

Any candidate affiliated to, or openly supporting, one or more interest groups opposed to Geneva Call’s principles and values, or whose previous position could engender safety issues for co‑workers at Geneva Call, will be excluded from this selection process.

Why join Geneva Call?

This role offers a unique opportunity to strengthen Safety & Security practices in conflict-affected areas, contribute to life‑saving humanitarian initiatives and support adaptive programming in challenging contexts. If you are motivated by enhancing safety risk management, supporting secure humanitarian access, and strengthening the protection of teams and operations, we warmly welcome your application.

For Application Please only submit your CV and cover letter by 17th February 2026, by following the application link:

Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short‑listed candidates will be contacted by the HR team to invite them for a written test – and the steps afterwards if they qualify, i.e., interview and other assessments as deemed appropriate.

Geneva Call consists of many diverse nationalities, cultures, languages and opinions. Geneva Call is an inclusive working environment for all staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.