The UNOPS Middle East Region (MR) provides strategic leadership, performance oversight, and support to UNOPS operations across Iraq, Jordan, Lebanon, Syria, Yemen, and the State of Palestine. MR is responsible for positioning UNOPS as a key development partner in the region through high-level engagement with regional bodies, UN coordination mechanisms, development banks, donors, and intergovernmental organisations. By fostering strategic partnerships and promoting operational excellence, the region supports country teams in delivering sustainable solutions to complex development, peace, and humanitarian challenges

Established in 2004, the UNOPS Amman Multi-Country Office (MCO) provides strategic and operational support to partners across Jordan, Syria, Lebanon, Iraq, Yemen, and the Gulf countries. The MCO delivers solutions that address development, peace, and humanitarian challenges through infrastructure, procurement, project management, and human resources services. Working in close collaboration with national governments, UN agencies, and donors, the office supports efforts to advance the Sustainable Development Goals. Its portfolio includes large-scale operations focused on improving essential services, strengthening national systems, and enhancing resilience in complex and fragile settings.

Senior Digital Impact Associate will  perform highly skilled ICT activities. The Associate will demonstrate initiative in the identification and resolution of issues/problems and provide substantive technical assistance to senior ICT staff in addressing systemic problems. The impact thus affects not only the design and functionality of fundamental ICT systems, but also the operational effectiveness of staff throughout UNICEF. Indirectly, the work impacts on delivery of office-wide programmes. The Senior Associate is accountable for resolving problems escalated by the Digital Impact Assistants. 

Failure to implement essential cybersecurity protocols will expose UNICEF's digital assets to increased risks, leading to potential data breaches, compromised sensitive information, and weakened overall cyber resilience within the office environment.

Senior Digital Impact Associate will perform specialized activities pertaining to UNICEF’s ICT in the camps systems including desktop administration, hardware, and software. Specialized activities may include technical support in the testing and implementation of new application system releases, modules and functionalities and systems administration tasks. This is skilled work, which may include the provision of procedural leadership to more junior staff or serve as a focal point for a systems project. 

ICT Office Customer Service Support 

• Support in monitoring and supervising ICT activities in the camps, including reporting and ensuring programme-ICT related projects are executed within allocated budgets and timelines.
• The Senior Digital Impact Associate may coordinate with external service providers, such as telephony providers, and consultants, ensuring delivery of agreed services and prompt resolution of service issues.  
• Maintain mission critical assets related to connectivity, firewall, software and hardware updates and ensure lifecycle compliance in the camps. 
• Coordinate engagement with telecom operators and regulatory bodies to drive the implementation of ICT initiatives in camp settings.
• Provide operational ICT support to the Jordan office on an as-needed basis.
• Assist the Jordan office with Technology for Development (T4D) initiatives when required.

Vendor and Telecommunications Engagement:

• Engage with telecommunications companies, regulatory authorities, and other vendors for ICT-communications projects in camps.
• Assist in managing vendors involved in specific projects to support quality service delivery

Capacity Building and supervision:

• Support training efforts and enhance the self-service capabilities of teams.
• Facilitate knowledge transfer and capacity building for program staff and implementing partners.
• Support ICT IBVs across multiple camps by coordinating their activities, aligning their work with organizational goals, and fostering knowledge sharing

ICT Administration 

• Drafting technical documentation and manuals.   
• Assessing training needs, developing and presenting structured and ad hoc training to users as required.   
• Contribute to the development of camps budget and assist to identify funding gaps.  
• Preparing periodic and ad hoc reports. 
• Support Jordan office operations when required 

Cybersecurity and General Protection of Digital Assets within the camps

• At this level are expected to have a foundational understanding of cybersecurity principles and data protection best practices, contributing to the overall cyber hygiene and resilience of the camps networks environment.
• Participating in routine reviews of digital access permissions and suggesting improvements based on the principle of least privilege.  

Digital Technology Support, Promotion & Advocacy: 

• Support the Jordan Country Office (JCO) in promoting digital technologies by creating high-quality awareness videos and communication materials.
• Support the adoption of digital tools through the design and dissemination of high-quality instructional and promotional assets to enhance visibility and engagement.
• Provide support and technical assistance to the country office in the identification, selection, concept design, deployment, and sustainability of technology interventions aimed at addressing bottlenecks in achieving programme results.
• Provide support for various offline/online data collection tools in the field, such as Kobo Toolbox, ODK, MS Forms, ArcGIS Survey123.
• Proactively engage in specialized field-related training to ensure alignment with evolving industry standards.

Provide proactive support and technical assistance for ad-hoc requests and evolving departmental priorities as directed by the supervisor.

• This role involves regular field visits to refugee camps (around 60% of the time) and coordination work at the main office (around 40%). The schedule may be adjusted in agreement with the supervisor. The role also includes a strong communications and advocacy component, supporting the ICT section by delivering technology‑focused awareness activities and producing visual content such as photos, short videos, and other materials as requested.

Required:

Completion of Secondary education is required. Professional and/or university courses related to the field of work are highly desirable.

Desired:

Proven track record of professional growth, evidenced by advanced certifications and specialized training within the field.

Required:

A Minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem-solving, is required. For this position, a bachelor’s degree in a relevant field to the role may replace two years of related work experience required.

• Please note that UNOPS does not accept unsolicited resumes. 
• Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.