Job Overview/Summary:

The Integrated Services for communities in Pakistan project aim to enhance the safety, dignity, and well- being of Afghan refugees and host communities in two districts of KP, Haripur and Nowshera. It focuses on multi-sectoral integrated program delivery providing quality protection, GBV, SRH, and MHPSS services, alongside climate-resilient, livelihoods, youth engagement, and social cohesion initiatives. The project adopts a participatory, inclusive approach to address vulnerabilities and promote sustainable development. The GBV Caseworker will work under the guidance and direct supervision of GBV Officer She will be responsible to provide quality GBV case management services to the GBV survivors by following the interagency GBV case management guidelines. She will also be responsible for upholding the GBV guiding principles and the survivor centered approach in case management. She will ensure at all times a women-, girl- and survivor-centered approach throughout all activities and services and that the team provide in the women and girls Centers and safe spaces; this includes ensuring confidentiality of survivors, and respect for their wishes and decisions.

Key Responsibilities:

• Adhere to the GBV guiding principles throughout all case management interventions for women and girls.

• Identify concerns related to and support adherence to GBV referral protocols and GBV guiding principles and bring these concerns to the protection Manager.

• Maintain detailed and confidential case files, ensuring they are carefully and safely stored in the in-line with the Case Management Protocol, data protection protocols, and safety and ethical standards on GBV information management; and ensuring the GBV MIS remains password protected.

• Where available and of quality, work in close collaboration with GBV service providers to ensure women and girls have safe, discrete, and confidential access to said service providers

• Conduct assessments with adolescent girls, their caregivers, and other stakeholders to identify key concerns, needs, and opportunities.

• Regularly advocate for the provision of life-saving medical care including clinical management of rape and family planning.

• Appropriate referrals in-line with the formal GBV referral pathways; providing discretionary assistance (such as transportation, dignity kit items, urgent medical cost) if in-line with internal protocols and eligibility criteria to meet most urgent needs

• Provide age-appropriate case management, including assessment of women’s needs; Provide emotional support, basic, crisis counselling (and in some contexts further individual counselling); safety strategizing and risk assessing; development of action plans; support in pursuing services and support; safe, confidential.

• Actively participate in the mandatory team case management meeting at the WGSS or Office, and the individual supervision sessions with your case work supervisor.

• Working with the GBV Officer, regularly advocate for the provision of life-saving medical care including clinical management of rape, SAC, PAC, family planning and other SRH, and where available and of quality.

• Work in close collaboration with the health service near the WGSS or mobile space to ensure women and girl have safe, discrete and confidential access to/from the WPE and health services via agreed upon safe and Confidential referral procedures.

• Conduct ongoing focus group discussions with women and adolescent girls to inform program activities; and working with the WPE team in the Center to ensure response to the evolving needs of women and girls and their communities.

• Complete monthly activity reports, according to guidance provided by the GBV Officer.

• Coordinate with all relevant stakeholders for effective case management.

• Any other task assigned by the supervisor.

Key Working Relationships

Position Reports to: GBV Case Management Supervisor (Technically) and District Manager (Operationally

Other Internal and/or external contacts: Protection Manager, outreach officer and Field team

External: Communities, Children, Service providers, Government Departments & Civil Society Organizations.

Job Requirements

Education

• Master’s degree in social work, Psychology or other relevant discipline

Work Experience

• Minimum 2 years of professional experience in GBV Case Management.

Skills and Competencies

• Demonstrated experience in providing GBV case management

• Understanding of case management forms

• Clear understanding of and interest in the well-being of women and girls, and supporting their healing after the experience of violence

• Understanding of the impact and dynamics of men’s violence against women and girls, and a strong interest in working on women and girls’ protection and empowerment

• Deep understanding of women and girls’ strengths in the context of KP

• Strong experience of interagency GBV case management SOPs and KP VAWG Case management SOPs

• Ability to discuss sensitive issues with respect and empathy

• Ability to always maintain confidentiality and respect for clients.

• Good working knowledge of English and Urdu languages; Pashto language is desirable