General Information

Position Title
ICT Associate - Quality Assurance
Job Category
Information and Communications Technology
Duty Station(s)
Bangkok
Seniority Level
Associate
ICS Level
ICS 06
Contract Type
ICA - LICA - Support - Regular
Contract Level
LICA 6
Posting Start Date
16-Feb-2026
Posting End Date
09-Mar-2026
Duration
Ongoing, subject to performance and availability of budget

Job Highlight

This is an excellent opportunity to contribute to the quality assurance of critical IT systems within a leading UN organization. The role offers exposure to a variety of technologies, collaboration with a global team, and the chance to leverage AI tools to enhance testing processes.

About the Group

The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

Job Specific Context

Reporting to the QA Team Lead, the QA Tester will assure that software is tested according to Quality Assurance mechanisms and identified standards. Testing will be done throughout the SDLC from testing requirements during the development phase to testing before functionality is moved to production. The QA Tester will communicate with business stakeholders, business analysts, development teams and the deployment team.  The ideal candidate for this position can quickly and easily learn to use applications of medium to high complexity and is willing to continue with QA or Technology education as appropriate to ITG. Given the nature of the position, it is essential that the incumbent effectively demonstrates the ability to accurately estimate work effort, keep commitments, and handle multiple tasks simultaneously. Last but not least, we’re looking for a tester who is excited to use new AI tools to work more efficiently and improve the quality of our testing artifacts.

Role Purpose

The QA Tester ensures the quality and reliability of UNOPS IT applications through comprehensive testing strategies, contributing to the successful delivery of projects and the efficiency of organizational operations. The role involves close collaboration with development teams and business stakeholders to identify and resolve defects, improve testing processes, and promote a culture of quality within the IT Group.

Functions / Key Results Expected

III. Functions / Key Results Expected

1. Software testing

  • Liaise with Product Managers and Solutions Designers to understand business and functional requirements for the purpose of test case creation

  • Write and execute test cases for given requirements / user stories in a timely manner with high quality

  • Perform end user testing based upon provided requirement specifications / user stories;

  • Review and analyse users stories / use cases / requirements for validity and feasibility

  • Provide continuous feedback (both written and verbal) to development team members, business analysts, product owners and end users in a clear and concise manner

  • Identify and communicate test schedule or testing related risks to the QA Team Lead

  • Test software using appropriate techniques and support data quality verification

  • Adopt AI-powered solutions to assist in creating test plans, scenarios, and documentation

  • Liaise with development team members to identify and reproduce bugs and errors identified by end users

  • Execute all levels of software testing (System, Integration, and Regression) for UNOPS IT applications

  • Work together with development team members and business analysts to understand the scope of the projects and provide objective feedback

  • Act as a backup tester for other functional areas than the primary assigned

2. Test automation and process improvement

  • Support the implementation of automated software testing;

  • Propose solutions for increasing testing efficiency and simplifying root cause analysis;

  • Test design and execution tools that adapt to the increasing complexity of UNOPS IT applications

  • Proactively identify risks and possible improvements for software testing processes and procedures

  • Stay updated with guidelines, policy, documentation to better understand testing processes and best practices

3. Knowledge Management

  • Contribute to knowledge sharing activities from the QA team, identifying relevant successes and failures through which the team can benefit

  • Support the continuing effective collaboration between ITG internal teams through proactive communication with all ITG personnel

  • Assist in the development of documented, standard processes for QA



Skills

Agile Methodologies, Artificial Intelligence, Regression Testing, Software Testing, Test Automation

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

  • Secondary school (or equivalent) with 6 years of relevant experience OR

  • Bachelor’s degree (or equivalent), preferably in Computer Science or Information Technology, with 2 years of relevant experience is required.

  • Master’s degree (or equivalent), preferably in Computer Science or Information Technology, with 1 years of relevant experience is required.

  • QA testing certification.



Experience Requirements

Required

  • Minimum 6 years of experience in the software industry working with software and web-based testing is required with secondary education (2 years in case of a Bachelor's degree or 1 year in case of a Master's degree).

  • Experience with different types of tests and approaches to testing.

  • Experience in test automation and SQL.

  • Experience in writing high quality test cases, performing end user testing, documenting and communicating test results.

  • Experience with, or a strong interest in, using Generative AI (like Claude, Gemini or Copilot) to assist in test case generation and execution.


Desired

  • Exposure to one or more of the following business domains: Finance, Payroll, HR or Project Management.

  • Experience with varying levels of testing/project complexity and understanding of different software methodologies or frameworks such as Waterfall, Agile or Prince2.

  • Experience working in International Organizations.



** Existing/Current work permit for Thailand is required for this role. 


Language Requirements

Language Proficiency Level Requirement
English Fluent Required
Thai Fluent Desirable
French Fluent Desirable
Spanish Fluent Desirable

Additional Information

  • Please note that UNOPS does not accept unsolicited resumes. 
  • Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
  • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
  • We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
 
Terms and Conditions
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.