Position Information

Office/Unit/Project: Lebanon Country Office/ Operations Unit
Type: Regular
Office- or Home-based: Office Based
Expected starting date: As soon as possible
Expected Duration: 1 Year (Renewable)

UNDP Background

Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Unit Description

Under the overall guidance of the Operations Manager the ICT Associate provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

The ICT Associate works in close collaboration with the Programme and Operations teams in the CO for resolving ICT-related issues.

Scope of Work

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
  • Provision of inputs to the result-oriented Unit workplan.
  • Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

  • Effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
  • Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
  • Installation of software’s and related upgrades.
  • Upgrading patch and anti-virus programs on a timely basis.
  • Monitoring of file server traffic, usage, and performance on a frequent and regular basis.
  • Support to users in backing up and restoring their files, as well as in virus detection, removal, and prevention.
  • Maintenance of measures in place for business continuity and disaster recover processes and procedures.

Supports networks administration, focusing on achievement of the following results:

  • Troubleshooting and monitoring of system problems.
  • Response to user needs and questions regarding network and system access.
  • Assistance in backup and restoration procedures for local drives. Maintenance of backup logs.
  • Assistance to organization of off-site storage of backups.
  • Support in developing or customizing web platforms, intranet tools, and information management applications.

Provides administrative support, focusing on achievement of the following results:

  • Maintenance of an up-to-date inventory of software and hardware.
  • Maintenance of a library of ICT related reference materials.
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
  • Provision of ICT support to key events and video conferences.

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

  • Participation and assistance in the organization of training for the CO staff on ICT issues.
  • Sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The selected incumbent will be working under the overall guidance and under the direct supervision of the Operations Manager.

Competencies
Core

  • Achieve Results:
    LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
  • Think Innovatively:
    LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
  • Learn Continuously:
    LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
  • Adapt with Agility:
    LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
  • Act with Determination:
    LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
  • Engage and Partner:
    LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
  • Enable Diversity and Inclusion:
    LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

  • Business Management: Customer Satisfaction/Client Management
    Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
  • Business Management: Digital Awareness and Literacy
    Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others use them as needed. Knowledge of the usage of digital technologies and emerging trends.
  • Information Management & Technology: IT Customer Support
    Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
  • Information Management & Technology: IT Service Delivery & Operations
    Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable.
  • Information Management & Technology: IT Security Management
    Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable.
  • Digital: Programming, Web and App Development
    Ability to build websites, platforms and apps that are effective and intuitive to use.

Minimum Qualifications of the Successful NPSA

Education

  • Secondary education is required with formal training in IT systems, business software and/or web-based applications.
    A university degree (Bachelor’s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

Experience

  • Minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.

Required skills and competencies

  • Experience with Windows-based packages/applications including Windows 2012 Server;
  • Experience with PC/LAN operating systems, Microsoft Windows, corporate protection systems;
  • Experience in server operating systems, active directory services, network operating systems platforms and virtualization.

Desired additional skills and competencies

  • Experience with Microsoft Windows enterprise servers.
  • Proven experience in implementation and maintenance of complex IT systems.
  • Work experience with the United Nations system or international organizations.
  • Experience in the design, implementation, and management of applications and digital tools.

Required Language(s)

Fluency in Arabic and English is required.

Disclaimer

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

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