General Information

Position Title
ICT Officer
Vacancy Type
Internal candidates only
Job Category
Information and Communications Technology
Duty Station(s)
Valencia
Seniority Level
Associate
ICS Level
ICS 08
Contract Type
ICA - IICA - Regular
Contract Level
IICA 1
Posting Start Date
30-Apr-2026
Posting End Date
10-May-2026
Duration
Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

Job Highlight

Support the delivery of reliable, high-quality ICT services in a dynamic UN environment, ensuring seamless operations across the Geneva office and partner agencies. This role combines hands-on technical support with system administration and vendor coordination, driving efficient solutions and continuous improvement of the digital workplace. The ICT Officer also plays a key role in enhancing user experience, strengthening infrastructure, and building staff capacity through training and knowledge sharing.

About the Region

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

About the Country/Multi-Country Office

As part of the Global Portfolios Office, UNOPS Geneva provides comprehensive solutions in secretariat hosting, operational support, and fund management. We manage global programmes, including the Water, Environment and Climate (WEC) Portfolio, offering project management, procurement, HR, and financial services. Geneva hosts the secretariats of eight global partnerships focused on health (RBM, Stop TB, ATscale), nutrition (SUN), water/sanitation (SHF), humanitarian leadership (GELI), urban development (Cities Alliance), and disaster displacement (PDD). We also provide fund management for EIF and UN Water, and operational support to Geneva-based partners like the Global Fund and UNHCR. 

Role Purpose

The ICT Officer will be responsible for the below key functions:

  • ICT Management
  • User Support
  • ICT System Administration
  • Administrative Support
  • Reporting
  • Knowledge Building and Knowledge Sharing


Functions / Key Results Expected

The ICT Officer works closely with the UNOPS Geneva office and portfolios, as well as other UN agencies, to exchange information and ensure consistent service delivery. 

Under the direct supervision of the ICT Senior Analyst, the incumbent will carry out the following activities:

ICT Management

  • Implement and oversee the ICT Plan in collaboration with the ICT Senior Analyst, ensuring alignment with organizational objectives.

  • Manage vendor relationships for hardware maintenance, troubleshooting, and procurement, ensuring efficient and timely resolution of issues.

User Support

  • Provide first and second-line technical support through email, telephone, and remote desktop tools, resolving complex issues efficiently.

  • Oversee the helpdesk portal, ensuring timely logging, tracking, and resolution of support requests, while mentoring staff on effective issue management.

  • Lead the installation, configuration, and maintenance of workstations and ICT facilities for users, ensuring optimal functionality.

  • Diagnose and resolve advanced hardware and software issues, including desktop operating systems, Google Workspace tools, standard Windows software, and UNOPS internal systems and business applications.

  • Propose and implement innovative tools, methods and strategies to enhance the desktop working environment and user experience.

  • Take the ownership of reported ICT issues, ensuring resolution and clear communication with users until completion.

  • Collaborate with the ICT team to develop and implement solutions for complex ICT-related challenges.

  • Coordinate and complete the setup of ICT workstations and desks for internal office moves and new staff onboarding.

ICT System Administration

  • Administer and configure user accounts, permissions, and Active Directory Domain Services (AD DS) on Windows 2016 Server, both remotely and on-site.

  • Execute Google Workspace administration, including advanced settings, user management, device policies, and security configurations through the Admin Console.

  • Provide remote and on-site troubleshooting for workstations, printers/copiers, digital senders, and other ICT equipment.

  • Manage and maintain Google Meet and other audio/video conferencing systems, ensuring high availability and performance when required.

  • Lead the implementation of ICT infrastructure upgrades as assigned by the supervisor to support organizational growth.

Administrative Support

  • Undertake local or international travel for IT support, installations, training, or on-site technical assistance as required.

  • Maintain and update a comprehensive inventory of software, hardware, and ICT assets, ensuring accuracy and accessibility.

  • Develop and maintain a centralized library of ICT-support reference materials, ensuring resources are up-to-date and accessible to the team.

  • Oversee the monitoring and maintenance of IT supplies and spare parts inventory, ensuring availability and efficient stock management.

  • Escalate critical IT issues to the supervisor when necessary, proactively notifying users and stakeholders as advised.

  • Perform additional duties as required to support organizational ICT needs.

Reporting

  • Prepare and present detailed reports on hardware conditions, recurring IT issues, and critical network equipment performance, providing actionable recommendations.

  • Review ICT performance metrics and propose improvements to enhance system reliability and user satisfaction.

Knowledge Building and Knowledge Sharing

  • Support the supervisor in subject matter expertise to users, clients and colleagues.

  • Deliver comprehensive staff training programs on hardware, software, and IT systems, utilizing advanced online tools such as screen sharing and virtual platforms.

Skills

Computer Hardware Troubleshooting, Information Technology Infrastructure Management, System Administration

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

  • A first level university degree (Bachelor degree or equivalent) preferably in information technology, computer science, information systems, mathematics, statistics, engineering or related fields is required. 

  • A university degree (Master’s degree or equivalent) in similar fields is desirable but not required. 


Desired

  • Google or Microsoft system administration training/certification is an advantage.

Experience Requirements

Required

  • With a bachelor degree, a minimum of 2 years of experience in ICT Infrastructure management, installations and configurations is required.

  • Experience with Cisco Meraki, Google and Microsoft cloud technologies is required. 

  • Experience with the use of Windows Server and Office IT applications is required. 

  • Current or past experience working with UNOPS is required, with demonstrated familiarity in its ICT environment, systems, and service delivery processes. 


Desired

  • Knowledge of Google workspace applications is an asset. 


Language Requirements

Language Proficiency Level Requirement
English Fluent Required

Additional Information

  • Please note that UNOPS does not accept unsolicited resumes. 
  • Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
  • UNOPS evaluates all applications based on the skills, qualifications and experience requirements outlined in the vacancy announcement. We are committed to considering all candidates in a fair and transparent manner, and we value diverse perspectives and experiences, including those of women, indigenous and racialized communities, individuals with diverse gender identities and sexual orientations, and people with disabilities.
  • We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
 
Terms and Conditions
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.