Company Description

We support people in overcoming emergencies and we strive to guarantee that everyone can have a decent and dignified life as well as opportunities and a better future. We work in more than 20 countries around the world, including in Italy, with more than 166 emergency, humanitarian aid and development projects. Our activities mainly involve women, girls and young people, actors of change in every community for a fairer and more inclusive world.

We operate in several natural and man-made crisis in various regions of the world. The emergency response is composed by multi-sectorial interventions comprising of WASH, EiE, CVA, Food Security, Protection, and others. We operate also in protracted crisis with provision of humanitarian aid through a prevention, emergency relief and rehabilitation approach. In the last 4 years we have strengthened the regions and the countries where we have been working, we have created new programs, developed new quality and compliance systems and now we need new people who want to join us to build the world we want in the coming years. We believe in a world where everyone has equal opportunities and rights and we work everyday to make it happens. Join us.

Position

Position: Head of Support Services Mozambique

Reports to: Country Representative

Location: Maputo, Mozambique (with field visits to operational areas)

Application deadline: 17/10/2025

Starting date: ASAP

Family duty station: YES

R&R: NO


Working context 

WeWorld has been active in Mozambique since 2000, implementing programmes focused on education, food security, climate resilience, disaster risk reduction (DRR), and humanitarian assistance, particularly in response to natural disasters and conflict-induced displacement.

The Head of Support Services (HoSS) is part of the mission’s management structure and oversees the main support functions, including Finance, HR, Logistics and Procurement. The role works closely with the Country Representative and programme teams to ensure that the mission has the appropriate systems, resources and support in place to effectively deliver its programmes.


Purpose of the Role

The Head of Support Services provides strategic and operational leadership to the mission’s support functions, ensuring efficiency, compliance, accountability and effective risk management across Finance, HR, Logistics and Procurement.

The HoSS ensures that projects are adequately resourced and implemented in line with donor and internal requirements, while strengthening internal systems and staff capacity. The role also contributes to country strategy, budget planning and donor engagement on compliance and financial matters, supporting the mission’s overall sustainability and enabling programme teams to deliver quality interventions.


Main taSks and ResponsIbilities

Strategic Leadership

  • Lead, manage and coordinate the Finance, HR, and Logistics & Procurement departments
  • Ensure support services are aligned with WeWorld’s country strategy and donor requirements
  • Actively contribute to country-level strategic planning, risk management, and institutional strengthening
  • Support managers to coordinate activities of teams, ensuring workload is prioritized appropriately
  • Supervise and verify that deliverables and timelines related to grants, contracts, vendors, partners, and internal procedures are respected
  • Collaborate with Regional Managers to set goals and objectives, identify strategic activities, and design development plans for support services
  • Supervise and coordinate archiving of HR, Finance, and Logistics/Procurement documents according to WeWorld guidelines
  • Ensure high-level collaboration with relevant stakeholders (technical working groups, partner forums, authorities, communities, vendors, donors)

Financial Management

  • Ensure timely and accurate accounting, financial reporting, and expenditure monitoring in line with WeWorld and donor regulations
  • Oversee preparation, consolidation, and monitoring of country and project budgets, ensuring proper cost allocation and updates of cost allocation tables
  • Maintain and update the country financial plan, ensuring sufficient cash flow and financial coverage for operations
  • Ensure financial coverage to implement activities, pay salaries, suppliers, and running costs
  • Supervise external and internal audits, ensuring timely follow-up on recommendations

Human Resources (HR)

  • Supervise the HR team, ensuring effective recruitment, induction, performance management, and staff development
  • Ensure all support services staff receive training according to identified needs and training plans
  • Monitor staffing adequacy and structure across Finance, HR, and Logistics & Procurement
  • Analyze staffing needs & costs, compensation & benefits, and performance review practices
  • Promote staff well-being, safeguarding, and inclusive work environment practices
  • Ensure compliance with national labor law, WeWorld policies, and donor requirements
  • Supervise compliance with payroll, health insurance, work insurance, and employee benefits

Logistics & Procurement

  • Oversee procurement processes in line with WeWorld’s Global Procurement Manual and donor guidelines, from planning to completion
  • Supervises operations of logistics and correct application in accordance with WeWorld’s Logistics Manual and Donor Guidelines, in particular assets management, fleet management, warehouse and stock management and Base management 
  • Strengthen supply chain management to ensure timely and cost-effective procurement and logistics
  • Monitor and mitigate procurement risks, ensuring transparency and accountability
  • Supervise preparation of procurement and logistics reports in required formats
  • Ensure all the Procurement and Logistics tools are in place and correctly used

Systems, Compliance & Risk Management

  • Develop, adapt, and enforce Standard Operating Procedures (SOPs) across support departments
  • Design systems and routines that strengthen efficiency and collaboration between Finance, HR, and Logistics & Procurement
  • Conduct regular reviews and audits to identify inefficiencies or risks
  • Ensure strong internal controls and anti-fraud/corruption measures are in place
  • Ensure recommendations for improvements are implemented in a timely manner
  • Maintain compliance with donor requirements across contracts, grants, and procurement

Safety & Security

  • Support the Country Representative in implementation of safety and security measures in line with mission SOPs and global guidelines
  • Ensure logistics and administrative systems contribute to staff safety, including base management, fleet tracking, and communication systems

Coordination & Representation

  • Ensure effective coordination between support and programme departments
  • Represent WeWorld on operational and compliance matters with partners, vendors, auditors, and relevant external stakeholders
  • Liaise with HQ/regional finance, HR, and logistics units for technical guidance and alignment

Duties and responsibilities above are not exhaustive and may be adjusted as required by the Country Representative. The role holder may be required to perform any other tasks requested by the Line Manager in line with the position, mission needs, and organizational priorities.


Proper handover must be ensured before the end of the assignment.


Requirements

Qualifications and Knowledge

  • Degree in Economics, Political Science or related fields
  • Good knowledge of main donors’ administrative rules and procurement procedures (ECHO, UE, UN, AICS)
  • Full professional competency in Microsoft Office Suite, especially Word, Excel and Outlook
  • Knowledge of written and spoken Portuguese
  • Knowledge of written and spoken English

Professional experience

  • At least 5-10 year of previous professional experience in similar roles
  • Experience in managing donor funded budgets and/or working in project management in development and/or humanitarian aid
  • Working experience with AICS/Italian Cooperation and/or EU grants is desirable
  • Experience in managing teams, also remotely
  • Experience in developing and updating country budgets for donor funded organizations
  • ·Experience in managing operations of (inter-) national NGOS

Skills and Abilities

  • Planning, reporting, monitoring and evaluation skills
  • Organization and teamwork skills
  • Ability to support and train staff to enhance skills
  • Proactive and dynamic attitude
  • Ability to adapt and work under constraint, under pressure and in complex and multicultural contexts
  • Good listening and communication skills
  • Positive attitude to work, self-reflective, motivated, inspired, collegial
  • Strong commitment to the Mission of WeWorld
  • Demonstrates integrity with regards to NGO values and ethical standards
  • Displays cultural, gender, religion, nationality and age sensitivity and adaptability
  • Treats all people fairly without favoritism

DESIRABLE REQUIREMENTS

  • Previous professional experience in Mozambique and/or Eastern and Southern Africa
  • Knowledge of written and spoken Italian
  • Given the timing and operational requirements of the role, priority will be given to candidates who can ensure their availability to work in Mozambique within the required timeframe

Other information

The selection process may be closed earlier than planned should a candidate matching the required profile be identified.

Due to the high number of applications, we apologize in advance that only candidates deemed suitable for the role will be contacted.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.