Organizational Context 

The Jesuit Refugee Service (JRS) is ministry of the Society of Jesus, acting as an international non-governmental organisation with a mission to accompany, serve, and advocate for the rights of refugees and forcibly displaced people., that they may heal, learn and determine their own future in community. The organisation was founded in November 1980 and now has a presence in 58 countries, providing services in the field of education, reconciliation, livelihood activities and psychosocial support. The style of JRS service is human and spiritual, working in situations of greatest need, seeking the long-term well-being of refugees and displaced people while not neglecting their immediate or urgent needs. 
Currently, almost 1 million individuals are direct beneficiaries of JRS projects. 

Local operations, organised in functional and sustainable Country Offices, are at the heart of JRS’s work. They ensure needs-based interventions and accompaniment rooted in close engagement with forcibly displaced migrants and refugees.  

Global support for Country operations is delivered through the Virtual Global Office (VGO): seven offices in different locations, whose staff work as globally coordinated teams with shared priorities, clear mandates and a common operational focus. The Rome office is the largest and hosts the VGO’s coordination functions. 

The VGO is structured around five global functions: Global Management of Operations (GMO), Global Resource Mobilisation (GRM), Global Mission-Oriented Transformation (MGT), Global Strategic Leadership (GSL), and Global Management Support (GMS).   

The position supports both the Global Resource Mobilisation and Global Mission-Oriented Transformation Teams. 

The objective of the Global Resource Mobilisation (GRM) area is to help ensure an effective and unified process for resource mobilisation at the global level. GRM links funding efforts with organisational priorities and financial planning, supports the setting of resource mobilisation goals across donor categories and philanthropic markets, and develops coordinated strategies, tools, and processes to generate financial income and long-term partnerships. It contributes to coherent planning, donor engagement, proposal development, prospecting, communications and digital marketing, resource allocation, and continuous improvement across JRS’s resource mobilisation work. 

The Global Mission-Oriented Transformation (GMT) function aims to support JRS in developing and implementing mission-driven, innovative content and action in priority areas. GMT helps identify and systematise the opportunities, needs, and learnings emerging from local operations and the broader global context, so that knowledge can be built and disseminated across the organisation, strategic proposals can be developed and prioritised, and global advocacy and communications strategies can be designed and implemented in ways that are rooted in local realities. GMT contributes in particular to programmatic innovation and development, advocacy, campaigning, and organisational learning.  

Purpose of the role 

This role manages the JRS International website and provides digital support to the GMT and GRM teams, helping strengthen JRS’s mission outreach, donor engagement, and overall online presence. 

The JRS International website is part of a WordPress multisite platform comprising more than 20 websites. Each JRS office is responsible for maintaining and updating its own website, while the Virtual Global Office oversees the overall management, functionality, and coordination of the platform. 

The line manager and the technical supervisor for this position is the Global Mission-Oriented Transformation Lead, Communications & Advocacy. 

The following list is not intended to be exhaustive but outlines the main responsibilities of the GMT/GRM Officer Digital Communications & Marketing: 

Key responsibilities 

  • Hold overall responsibility for the maintenance and functioning of the JRS international website, ensuring consistent messaging, and optimisation to increase traffic and conversions, in collaboration with technical focal points. 

  • Monitor changes in policies and regulations affecting JRS websites, including cookies, privacy, and related compliance requirements, and implement necessary updates in a timely manner. 

  • Manage Google Analytics 4 (GA4) and Google Tag Manager (GTM) to ensure reliable website measurement and tracking, and support colleagues in setting up, maintaining, and troubleshooting their own analytics and tagging configurations. 

  • Coordinate with relevant stakeholders to ensure the ongoing maintenance, security, stability, and performance of the WordPress Multisite environment and the server infrastructure hosting JRS websites. 

  • Implement the restructuring of JRS websites in line with the Digital Communications Strategy, ensuring a smooth migration, consolidation, or removal of content, and following relevant accessibility, usability, and SEO best practices to preserve relevant search rankings, engagement, and prevent broken links through appropriate redirects and link management. 

 Supporting 

  • Coordinate with GRM and GMT colleagues on the development and delivery of email marketing and automation campaigns targeted at newsletter subscribers, new leads, and online donors, aimed at supporter acquisition, retention, and giving conversion. 

  • Support the maintenance and administration of JRS International digital accounts, including managing subscriptions, user access, account settings, and troubleshooting account-related issues. 

  • Support the development and implementation of the editorial calendar, maximising outreach and engagement of digital audiences. 

  • Measure and report performance of digital marketing activities against established goals. 

  • Develop and implement digital solutions, tools, and tactics to support advocacy, resource mobilisation, and awareness-raising objectives, ensuring alignment with broader organisational goals (landing pages, integration between third-party tools and website, creation of forms). 

  • Evaluate emerging trends in digital marketing and provide thought leadership and perspective for adoption where appropriate.  

Qualifications and competencies 

Required 

  • University degree in Marketing, Communications, International Relations, Economics, Business Administration/Management, Social Sciences or related fields. 

  • At least five years of relevant professional experience in Digital Marketing and Communications, preferably within the non-profit or humanitarian sector. 

  • Proven experience managing websites, preferably using WordPress CMS, including coordinating with webmasters and technical focal points to ensure ongoing maintenance, security, performance, and timely resolution of technical issues. 

  • Strongly preferred: experience with website content migration, restructuring, consolidation, and related quality assurance processes. 

  • Good understanding of Search Engine Optimisation (SEO) and desiderable familiarity with Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO). 

  • Excellent English, both verbal and written. Fluency in French or Spanish is a plus. 

  • Proficiency in the use of the Microsoft Office Suite. 

  • Strong interpersonal skills and the ability to work in a multi-cultural, international, and intense work environment. 

  • Commitment to JRS’s mission, vision and values. 

Desired 

  • Knowledge of Adobe Creative suite and other web-based graphic design and video editing tools (i.e. Adobe Express, Canva, etc.) an advantage. 

  • Strong understanding of social media strategy and digital engagement tools an advantage. 

  • Experience and / or knowledge of faith-based organizations is a plus.  

Core values and ethics 

  • Commitment to JRS’s mission, vision and values; ability to convey with enthusiasm JRS’s role in accompanying and serving forcibly displaced people and to advocate for their right to protection and a life in dignity. 

  • High integrity, honesty, and confidentiality; ability to deal tactfully and discreetly with people, situations, and information. 

  • Acceptance of diversity and inclusion as a core value. 

Terms and Conditions  

Please note that this position is only open to candidates who possess EU citizenship or other legal authorization to work in the European Union. 

Contract: Fixed-term contract (maternity cover). Italian CCNL of AGIDAE Istituti Socio-Sanitari, Assistenziali, Educativi. 

Gross Annual Salary: The position is graded at level D1 under the AGIDAE Contract, with a minimum gross annual salary of €30,000, which will be adjusted upwards based on the selected candidate’s qualifications and professional experience. 

Starting date: December 2026 

Location: Rome-based with up to 50% smart working option.  

How to apply 

All applicants are requested to submit the following documents no later than 11 October 2026:  

  1. A cover letter describing the candidate’s desire and motivation to work for JRS and how her/his qualifications and experience are a good fit for this position 

  1. Curriculum Vitae (CV) in English, including two (2) professional references with contact information, phone and email address. 

Only shortlisted candidates will be contacted. 

Thank you for your interest in joining JRS 

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.