VACANCY NOTICE FOR A CONTRACT AGENT SELECTION

| Job title | Administrative Agent - MyCommuting |
| Reference | EC/2026/PMO/454192 |
| Application deadline | 16/10/2026 - 12.00 (noon, Brussels time) |
| Directorate-General (full name) | Pay Master Office |
| Unit | PMO.5.002 – “Travel Management Luxembourg” |
| Place of assignment | Luxembourg |
| Domain* | Support Staff |
| Contract type and

Function Group | Contract Agent 3a |
| About us |
| # The PMO.5 Unit, mostly located in Luxembourg, is part of the Paymaster Office or Office for the administration and payment of individual entitlements (PMO). It includes 3 sectors: Sickness insurance III - Luxembourg (001), Travel management (002), Laissez-Passer and Visas (003).

The vacant position is within the Travel Management (002) team in Luxembourg, a dynamic sector of 40 professionals handling travel expense reimbursements. We manage:

• Mission travel costs for Commission staff and other bodies.

• Reimbursements of external guests (experts, candidates) attending meetings, interviews, or medical exams.

• Reimbursements of public transportation costs for eligible staff of the European Commission and other entities in Brussels to commute to and from the workplace (MyCommuting).

• Management of invoices related to travel expenses.

PMO.5 offers a fast-paced and supportive work environment centred on people, that encourages learning, growth, and innovation. It gives the opportunity to work in a sector with a diverse team of professionals who are dedicated to providing top-quality service. |

| About the role |
| # PMO.5 is seeking to hire 1 Administrative Agent for the MyCommuting team.

MyCommuting is responsible for managing and supporting operational activities related to public transport reimbursement and bike policy for eligible staff in the European Commission DGs and other European Union Institutions, Bodies and Agencies (hereafter “entities”).

Main tasks will consist of operations related to validation the eligibility of the claims submitted to PMO for treatment and reimbursement. Working under the supervision of an official or a temporary agent, the Administrative Agent will:

• Carry out daily manual validation of claims for public transport reimbursement submitted by the beneficiaries of the entities.

• Provide support to beneficiaries' inquiries related to their claims, ensuring compliance with European Commission procedures and standards.

• Take on additional tasks assigned by the Team Leader or Head of Sector, bringing flexibility and a problem-solving mindset.

• Participate in brainstorming meetings aimed to constantly improve the service quality for the beneficiaries, entities and ensure smooth coordination and support within PMO.

• Utilize diverse IT tools and participate in testing groups to evaluate the functionality of new applications.

• Assist in the creation of various newsletters and MyCommuting updates. |

| Qualifications, experience and skills |
| # We are looking for a dynamic and skilled professional, who excels in delivering high-quality customer service and thrives in a collaborative and multicultural environment.

Relevant Experience & Knowledge:

• A background in delivering top-tier customer service.

• Relevant experience in the travel sector.

• Knowledge of budget management and financial control regulations.

• Experience collaborating within diverse and multidisciplinary teams.

Key Personal Attributes:

• Excellent organizational and planning skills.

• A proactive mindset with the ability to take initiative and suggest practical solutions.

• Strong autonomy and a self-driven approach to tasks while keeping a teamwork approach.

• Clear, structured communication skills—both written and verbal—with a keen eye for detail.

• The ability to perform under pressure, when needed.

If you recognize yourself with the following skills and experiences, then we would be very glad to hear from you!

Operational knowledge of French or English is essential, and good knowledge of another language is a strong advantage. Knowledge of any other EU language is an asset.

The selected colleague might also be requested to work in another team within the Travel Reimbursements Sector (PMO.5.002), depending on the needs of the service. |

| How to express your interest?

You should send your documents in a single pdf in the following order:

  1. Your CV 2. Completed application form

Please send these documents by the publication deadline to PMO EPSO PUBLICATIONS ( pmo-publications-ac@ec.europa.eu) indicating the selection reference EC/2026/PMO/454192 |
| Eligibility |
| For eligibility please consult this page with all the information needed. |

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.