IT Service Desk Assistant (midi-job), m/f/d

  • Part Time

  • Hybrid

  • Alt-Moabit 96, 10559 Berlin

  • With Professional Experience

  • 11/2/26

ABOUT THE ROLE

The Transparency International Secretariat is currently seeking an IT Service Desk Assistant (m/f/d) to join the Technology Team.

The IT Service Desk Assistant provides end user support (ITIL Service Desk level 1) to both Transparency International Secretariat staff (approx. 135 users) and National Chapters of the Transparency International Movement (approx. 2000 clients globally).

OVERVIEW OF KEY DIMENSIONS

Role Purpose:
The IT Service Desk Assistant supports the Technology Team in delivering first-line technical assistance and carrying out routine service desk and IT administration tasks. Working under the guidance of the IT Service Desk Analyst and other Technology Team colleagues, the role resolves standard requests using established procedures, maintains accurate records and escalates more complex technical or security-related issues.

Team: Technology Team

Reporting Line: Head of IT

Salary Band: Midi Job – Hourly wage (16 EU/hour)

Starting Date: as soon as possible

Contract Duration: Currently we can offer an employment contract limited for a duration of 1 year.

Working Hours: Part time (up to 25 hours per week)

Location: Transparency International Secretariat (TI-S), Berlin, Germany

Work arrangement: Hybrid, with regular office presence required. Fully remote work is not available

MAIN ACCOUNTABILITIES OF THE ROLE

Based in the Technology Team and reporting to the Head of IT, the IT Service Desk Assistant will:

  • Proactively support day-to-day IT operations ensuring consistency with TI-S processes and procedures
  • Respond to internal IT requests, providing first-line support to both Transparency International Secretariat staff (approx. 135 users) and National Chapters of the Transparency International Movement (approx. 2000 clients globally)
  • Provide day-to-day technical support in the use of current TI information technology systems
  • Provide technical assistance in person, via phone, and online
  • Provide technical support to users on TI standard computer systems, software, and hardware
  • Set up new users, desks and support hardware moves and changes
  • Configure laptops and install software
  • Provide an IT induction for all new employees
  • Process requests for account creation and deletion
  • Process requests for password resets, creation of mailing lists and shared mailboxes
  • Help to document, track, and monitor incidents and service requests ensuring timely resolution
  • Track stock levels of IT equipment and maintain a tidy and orderly storage area
  • Support asset and license management
  • Provide assistance in the maintenance and utilisation of TI video conference systems
  • Support information management for the team, including maintaining a knowledge base of up to date, organised and accurate documentation
  • Respond to requests for information, researching in order to provide sufficient responses or escalating where needed
  • Contribute to the overall functioning of the Technology team by providing proactive and ad hoc support in close consultation with the Head of IT

CANDIDATE PROFILE

In order to succeed in this role, candidates will need to meet the following:

  • Relevant vocational training, ongoing studies, an entry-level ICT qualification, or equivalent practical experience
  • Relevant work experience providing technical or customer support
  • Experience working with ITSM tools like Freshservice
  • Demonstrated experience with Microsoft operating systems and cloud services, including Microsoft 365
  • Familiarity with Microsoft Office and related applications
  • Knowledge of IT security and IT business continuity/disaster recovery an asset
  • Strong analytical and problem-solving skills and ability to diagnose and resolve issues effectively and efficiently
  • Strong organizational skills and ability to successfully manage priorities in a dynamic and fast paced environment
  • Good interpersonal skills with the ability to communicate ICT matters to individuals with diverse backgrounds
  • High degree of service orientation and ability to remain calm and courteous under pressure
  • Ability to work effectively both independently with minimum supervision and as part of a team
  • Professional language proficiency in English; additional languages – in particular German, Spanish, French and Arabic – desired and a strong advantage
  • Commitment to the values and principles of Transparency International
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.