Multi-Country Programme Assistant

The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. We work with partners to integrate qualified, highly motivated and well supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. UNV is administered by the United Nations Development Programme (UNDP) and reports to the UNDP/UNFPA/UNOPS Executive Board. Read more about the added value of UNV, UN Volunteers and volunteerism (https://www.unv.org/Added-value-UNV-UN-Volunteers-and-volunteerism).

The UNV Regional Offices (RO) provide oversight and strategic guidance to the UNV Field Units in their respective geographical assignments and are mainly accountable for the placement of UN Volunteers mobilized for UN Agencies, Funds, and Programmes focused on peace, development and humanitarian needs. Furthermore, the Regional Offices represent, and strategically position, UNV and bring UNV’s services and solutions closer to its partners from governments, UN entities, civil society and private sector.

The UNV Regional Office for Asia and the Pacific (ROAP) is currently covering 34 countries of assignments, including 12 countries with the UNV Field Units on the ground. UN Volunteer placements and partnerships in the countries with no UNV Field Units are being managed by ROAP directly in coordination with UNDP/UNV capacities on the ground (if applicable).

Under overall leadership of the Manager, Regional Office, and close coordination with the Regional Portfolio Manager, the national UN Volunteer Multi-Country Programme Assistant is supervised directly by the Regional Portfolio Specialist in charge for the countries with no UNV field presence and responsible for support with volunteer mobilization and deployments as well as with duty of care for UN Volunteers in the countries with no UNV field presence and/or any other assigned countries by the regional management. S/he also provides operational assistance to the countries and follows up on relationships with key counterparts and other stakeholders to enhance UNV’s role in key programmatic interventions, secures quality performance, keeps reaching and increasing volunteer mobilization targets.

Within the delegated authority by the Regional Manager in close coordination with the Regional Portfolio Manager and under the direct supervision of the Regional Portfolio Specialist in charge for the countries with no UNV Field Units, the UNV Multi-Country Programme Assistant will:

Volunteer mobilization and deployment support:

• Support the recruitment, deployment and assignment management of all UN Volunteer modalities;
• Monitor and flag any issues with the files of all UN Volunteers in UVP assigned to the portfolio, ensuring that all correspondence and periodic reports (online) are properly kept, and that related matters requiring action are brought to the attention of his/her supervisor;
• Monitor and keep records of the contractual status of all serving UN Volunteers and flag to his/her supervisor follow-up actions on assignment extensions, renewals and replacements;
• Maintain up to date contact records of all serving UN Volunteers, including their recognized dependents;
• Ensure full compliance of the request and selection of UN Volunteers by UN entities with relevant UNV rules and procedures;
• Liaise with UNV HQ and/or country of recruitment on the logistical and travel arrangements of arriving UN Volunteers and his/her recognized dependents;
• Facilitate with the UN entities government clearance and entry visas of incoming UN Volunteers and their recognized dependents;
• Provide the necessary advisory support to UN Volunteers upon arrival and onboarding;
• Ensure all conditions are met before the payment of final entitlements to UN Volunteers at the end of their assignment;
• Prepare regular reporting on the progress with recruitment of UN Volunteers;
• Flag to relevant personnel in RO/HQ on the issues by UN entities and UN Volunteers, related to deployment and service;
• Coordinate medical evacuations and emergency responses of UN Volunteers.

UN partnerships building and maintenance support:

• Support strengthening relationships with the UN partners for volunteer mobilization;
• Follow up with UN entities on UNV rules and procedures for request, selection and deployment of UN Volunteers;
• Address UN entities’ questions about management and administration of UN Volunteers;
• Support capacity development of direct supervisors about management and administration of UN Volunteers;
• Flag potential stories and good practices of UN Volunteers’ assignments to the UNV regional office for promotion through media channels;
• Promote and increase Online Volunteer opportunities.

Volunteer satisfaction support:

• Monitor volunteer satisfaction and flag to the regional office about any specific issues, which require regional/HQ support;
• Support arrangements of UN Volunteer townhalls and meetings;
• Assist with addressing individual issues of UN Volunteers.

Administrative and logistical support to the countries:

• Maintain inventories of all UNV-supplied, non-expendable equipment, and ensure records of all items purchased for UNV-executed projects are submitted to UNV headquarters in the countries under direct responsibility, except the regional office (backstopping only);
• Maintain general countries’ files and keep information and reference material in a manner that allows easy reference and retrieval;
• Perform relevant roles in Quantum under general coordination of the Regional Portfolio Manager;
• Report to the Regional Portfolio Manager on the progress made and to the Regional Online Volunteer Service Officer about Online Volunteering initiatives in the countries under direct responsibility on a quarterly basis;
• Backstop Regional Administrative Associate upon request.

• Perform other relevant duties as may be required.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
• Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities.
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
• Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;
• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.