Programme Policy Officer (Digital Solutions)

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANISATIONAL CONTEXT
Assisting more than 100 million people in over 80 countries each year, the World Food Programme (WFP) is the leading humanitarian food security organisation - saving and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. To achieve its mandate, WFP must ensure that it reaches the right people and that it manages its relationship with those individuals and their communities in a responsible, accountable, and effective manner.
The Analysis, Planning, and Performance (APP) Division is instrumental in advancing WFP’s Zero Hunger mandate by placing high-quality evidence at the core of strategic and operational decision-making, resource mobilization, and accountability. This approach ensures that operations are not only efficient and cost-effective but also transparent and responsive to the needs of beneficiaries. APP works to ensure that decision-making within WFP is grounded in credible, relevant, and timely data. This is achieved through a structured approach that spans the full programme lifecycle, from conducting initial assessments that inform programme design to monitoring outcomes for ongoing projects. APP’s services provide critical support in data-driven decision-making, strategic resource mobilization, accountable programme management, and integrated service delivery—ensures that APP not only meets its recurring responsibilities but also enhances the overall effectiveness and impact of WFP’s mission.
By consistently applying data-driven approaches, APP ensures that strategic decisions are well-informed, targeted, and effective. For example, timely data allows for adaptive strategies and proactive adjustments, enabling WFP to respond swiftly to emerging challenges and opportunities. Utilizing evidence-based insights, APP plays a crucial role in demonstrating the impact and necessity of WFP's programmes to donors and stakeholders. By aligning closely with organizational priorities, APP informs WFP’s capacity to achieve Zero Hunger in the most efficient, effective, and accountable manner possible.
Within the Assessment, Planning, and Monitoring (APP) division, the Monitoring & Feedback unit (APP-MF), works to define, develop and deliver guidance, tools, standards, and capabilities to support COs in implementing case management mechanisms that meet WFP’s CFM assurance standards.and Minimum Monitoring Requirements for Process Monitoring (PM). In particular, the team focuses on:

• Developing, and maintaining the CFM and PM standardization package that provides guidance, tools, and template in support of the operationalization of Monitoring & Feedback standards throughout the organization.

• Support in-person or remote preparedness and emergency missions to set up robust CFMs and PM case management systems, able to respond to shocks.

• Monitor and report on CFM’s and PM case management performance at the corporate level.

• Systematising the collection, management, mixed-method analysis, and presentation of CFM and PM data with a focus on utilization to achieve improved people-centred programming.

• Developing, implementing, and maintaining a digital solution package to support the intake, actioning, and resolution of CFM and PM cases.

• Onboarding COs to the standard CFM and PM digital solutions to ensure harmonization of information and technical support.

• Within the global assurance project, provide technical support in strengthening 31 high-risk CO’s CFMs and PM case management in line with CFM assurance standards and PM Minimum Monitoring Requirements.

• Support all WFP CO’s with T1 beneficiaries to implement, scale up, or strengthen CFMs and PM case management that meet WFP assurance standards.

JOB PURPOSE
Within the Monitoring & Feedback team and under the direct supervision of the lead Digital Solutions Officer, the incumbent will provide support to COs, RBx and relevant HQ units in implementing/utilising Monitoring & Feedback digital solutions e.g., SugarCRM. The incumbent will liaise closely with COs and ensure relevant and timely technical support is provided to COs. They will provide adequate and timely troubleshooting, development, and configuration support to all WFP offices, including deployments to emergency and non-emergency contexts for system set-up and system updates. The incumbent will support the digital solutions manager in updating unit’s digital roadmap and development and support identification and implementation of a suite of technological tools to enhance functionality of CFMs in all WFP offices. They will ensure full integration of their output with corporate data systems and overall WFP data strategy.
The incumbent will be home-based, or optionally based in Rome, Italy, with travel to regional bureaux and country offices as required, including travel to hardship duty stations. The incumbent is expected to spend up to 40% of their time deployed to support regional bureaux and/or countries.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
General digital support

• Support the development/collection of programme requirements for effective operation of Monitoring & Feedback digital solutions, translate into IT solution requirements and support appropriate implementation of them across WFP COs.
• Support engagement efforts with COs to integrate their CFM and PM case management requirements for intake forms and process automation with corporate digital CFM and PM standards, in both CO onboarding and mature digital CFM and PM contexts.
• Contribute to the updating of the unit digital Roadmap that outlines the evolution of adopted IT solutions ensuring it remains aligned with the relevant Digital Business Roadmaps and/or Corporate Strategic Plan.
• Provide roll out and adoption support including change management activities as required and organising support and end-user training for Monitoring & Feedback digital solutions as needed
• Provide technical and implementation support for development and implementation of various APIs with Monitoring & Feedback digital solutions, for example SugarCRM.
• Provide support as needed with related audits, Technology Division reviews and with implementation of extraordinary measures to promptly address any technical concerns.
• Support updating and maintenance of digital solutions budget (including support & maintenance costs) as needed.
• Support the team in identification and implementation of efficient of processes for various digital solutions.
• Support the development of CO service-package and SOPs for Monitoring & Feedback digital solutions as needed.
• Contribute-as required- to the development of various FAQ documents for Monitoring & Feedback related digital solutions.

Cross-Cutting

• Support the digital solutions manager in identifying and developing a package of Monitoring & Feedback digital solutions.
• Provide support to the digital solutions manager in mapping relevant internal TEC processes (such as DAB) and ensure systematic inclusion of APP-MF in the process.
• Perform any other relevant and reasonable duties as required.
• Contribute to the development of a CFM in-emergencies digital solutions package (including, but not limited to SugarCRM) and carry out full range of field-implementation/deployment of the solution as needed.

Other

Provide other relevant support as required.

REQUIRED AND DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• 3-5 years of progressively responsible professional experience in computer science, software development and management or related field is required. Experience in product management in humanitarian organisations strongly preferred.
• Knowledge and proficiency with product management (vision and product strategy), product backlog management (analyse, create, refine, and prioritise product backlog items), Agile Scrum and mainstream software design & development methodologies required.
• Familiarity with SugarCRM and/or other CRM technologies is preferred.
• Knowledge of personal data privacy and protection required.
• Experience with business process automation in an enterprise environment.
• Experience deploying in enterprise production environments is required.
• Ability to work with a diverse population of people of different national and cultural backgrounds, particularly valuing respectfulness and inclusively leveraging everyone's talents is required.
• Technical fluency in the use of basic WFP corporate tools for the management of data (Microsoft Office Suite, Tableau) and familiarity with SugarCRM and/or other third-party or custom tools for the centralised management of beneficiary data required.
• Strong customer empathy and a passion for building great user experiences across web and mobile devices required.
• Experience with multi-vendor project and delivery coordination and management is strongly desired.
• Experience developing/implementing CRM solutions in humanitarian settings is strongly preferred.
• Strong customer empathy and a passion for building great user experiences across web and mobile devices.
• Knowledge of WFP data management processes strongly preferred.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education: University degree in computer science, mathematics, software engineering, information sciences or related field.
Language: Fluency (level C) in English language is required. Knowledge additional official UN language (Arabic, Chinese, French, Russian, and Spanish) or Portuguese (one of WFP’s working languages) is an asset.

Job Title: Programme Policy Officer (Digital Solutions)
Type of Contract: CSTI
Unit/Division: Assessment, Planning, and Performance (APP)
Duty Station (City, Country): Flexible - up to 40% travel as needed
Duration: 11 months

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.