Protection Officer (Case Worker)

ABOUT US

The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization which has been operating in Somalia since 1997. DRC has mainly focused on Somalis who are displaced by conflict and natural disaster. DRC programs include Camp Coordinator and Camp Management, WASH, Shelter, Protection, Food security, and Economic Recovery with a large focus on emergency response programming.

About the job

The Case Worker is responsible for undertaking implementation of protection activities in the Galkayo including emerging emergencies such as drought responses, new arrivals and displacement in Galkayo, Hiraan. The case worker will be responsible for providing case management support in line with key protection principles including the best interests of the client, confidentiality, do no harm and child participation. The case worker will oversee provide quality, timely and age-appropriate survivor-centered case management services and psychosocial support as well as prevention activities. The case worker will work in Galkayo conducting site visits; follow up and monitoring of protection concerns in line with case management guidelines

Responsibilities:  (in bullet points)

• The GBV Case Worker will be responsible to provide the day-to-day Management of all GBV cases and including the identification, documentation, developing case plans and follow up and case closure processes in line with the GBV case management standard operating procedure (SOP), IASC guidelines on case management and GBV minimum standards.
• Conduct initial and follow up assessments for GBV cases and prioritize them according to risks levels.
• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.
• Provide individualized orientations on services to support clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s needs.
• Utilize provided GBV data management tools and systems to record information about clients’ access to services, in line with the principle of confidentiality, and utilize aggregate information to improve service delivery.
• Ensures that Survivor Centred Approach Guiding principles maintained and the principle the principle Do No Harm, safety and confidentiality of beneficiaries’ data are upheld.
• Provide weekly case update to supervisor including new cases identified, number of referrals, cases closed and follow ups.
• Liaises directly with other service providers working on GBV and with communities where DRC is implementing programmes and facilitate referrals to other service providers (health including Mental health, Shelter, NFIs and /or legal providers, etc.).
• Coordinate referrals and advocate with service providers supporting GBV survivors to provide confidential services to clients, in accordance with their wishes, GBV guiding principles and informed consent.
• Facilitate the setting up of information desk and safe space where adolescent and women of reproductive ages can access Sexual Reproductive Health information.
• Contribute to the identification of at-risk girls, boys and women and ensure proper documentation.
• Support GBV at risk individuals or survivors by referring them when necessary and in respect of their consent to other service providers (Health, legal counselling, shelter, livelihoods or mental health etc).
• Participate in GBV data analysis process at the area level.
• Share feedback from and to the key informants related to the PMS process, findings and actions taken
• Provide psychological first aid and referrals for survivors of protection incidents in line with the survivor-centered approach to ensure their protection needs are addressed.
• Conduct spot observation in areas where returnees and IDPs are living for inclusion in protection mainstreaming.
• Support capacity building and prevention activities in the sites, including delivering training sessions to protection actors, community structures and women groups on case management principles, GBV core concepts, GBV guiding principles, referral pathway etc.
• Ensure compliance with case documentation, case file management and reporting requirements including assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized as per CM steps.
• Facilitate and conduct Awareness Raising campaigns on GBV prevention including during 16 days of activism against GBV.
• Support other protection activities as directed by LM.
• Any other duty assigned by the line Manager.

Experience,Education and technical competencies: (include years of experience)

• Minimum 3 years working experience in NGO at an equivalent level.
• At least 2 years of experience in Social Work and Case Management Interventions.
• A degree in Sociology, Psychology, Law, Human Rights, Development Study Social work, or other relevant degree.
• Demonstrable experience in case management (GBV and/or CP), Psychosocial First Aid (PFA), Psychosocial Support (PSS), protection in emergencies (incl. PIE, GBVIE, CPIE).
• Skills: Team work, analytical skills, negotiation and communication skills.
• Computer skills: Microsoft office, IM systems
• Languages: Somali (written, read and spoken) working knowledge of English is desirable.

Flexibility and ability to work under pressure (responding to high risks cases).

 

Languages:

English and Somali language

 

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

 

We offer

Contract length: 5 Month

 

Band: This position is graded as Band H2-Management for qualified national staff and the terms of employment will be in accordance with DRC terms for national staff.

 

Designation of Duty Station: Galkacyo

 

Start date: 20th October 2024

 

Providing equal opportunities, we are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.

Promoting high standards: DRC’s capacity to ensure the protection of and assistance to refugees, IDP, and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct about DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment. DRC conducts thorough background checks as part of the recruitment process

 

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered

 

Qualified Female candidates highly encouraged to apply

 

Closing date for applications: 8th October 2024.

 

For further information about the Danish Refugee Council, please consult our website drc.ngo.