ICT Senior Assistant

Valencia | Madrid

Organization: UNOPS - United Nations Office for Project Services
Location: Valencia | Madrid
Grade: Administrative support - GS-5, General Service - No need for Higher Education - Locally recruited position
Occupational Groups:
- Administrative support
- Information Technology and Computer Science
Closing Date: Closed

Job categories IT

Vacancy code VA/2024/B5011/28931

Level ICS-5

Department/office GPO, NYPO, UN Technology Support Services

Duty station Valencia, Spain

Contract type Fixed Term

Contract level G5

Duration 1 year with possibility of extension based on performance and funds availability

Application period 25-Sep-2024 to 17-Oct-2024

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Functional Responsibilities

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief, Infrastructure Operations Section (IOS) Infrastructure Operations Section, and Chief of Technology Infrastructure Support at the UN ICT Facility in Valencia, Spain. The ICT Senior Assistant is responsible for following key functions.

Summary of Key Functions:

Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities
Provision of 7/24/365 ICT Infrastructure support
Rack Hosting Service provided to the Data Centre for IT equipment installation and infrastructure modification as required

Details of duties:

Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities (These activities are associated to the UNGSC Satellite Hub and Data Centre Environmental requirements applicable for Data Centre infrastructure service continuity in Valencia. Such activities and requirements are executed according to the scope of the ISO 27001, ISO 14001 and TIER III certifications held by UNGSC):

Assist in routine preventive maintenance tasks according to established schedules, to ensure the reliability, optimal performance, uptime, and longevity of data center infrastructure.
Identify potential issues or failures through regular monitoring, testing, and analysis, and take proactive measures to address them.
Execute corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems.
Maintain accurate records of maintenance activities, including repairs, replacements, and system upgrades.
Assist in the installation of data center structured cabling, fiber optic splicing, electrical installations and layouts.
Follow industry standards and best practices for cable management, labeling, and documentation.
Assist in the installation, configuration, and deployment of data center equipment and control systems.
Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices.
Assist in monitoring and maintaining HVAC systems, power distribution, power generation, power backup, UPS systems, and fire suppression systems.
Monitor, analyze and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.
Provide technical support with access control systems, including revision of access point control devices, tailgate system, door locks, access control terminals
Provide hardware installation assistance for CCTV and audio-video systems
Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance.
Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity.
Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators)
Assist in the setup and organization of data center storage warehouse operations, including shelving systems installation, inventory management, and layout planning.
Support with disaster recovery exercises.

2. Provision of 7/24/365 ICT Infrastructure support

Partake in rotation based “on call” duty technician to react on any incident affecting Data Centre infrastructure.
Liaise with External Service Providers or contractors to support other technologies integrated within the DFS Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators)
Monitor, analyze and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.

3. Rack Hosting Service provided to the Data Centre for IT equipment installation and infrastructure modification as required

Oversee the provisioning and management of data center rack space, ensuring efficient utilization and adherence to best practices.
Coordinate with internal teams and external customers to allocate rack space and ensure timely deployment of equipment.
Conduct regular audits of rack installations, ensuring compliance with safety, security, and performance standards.
Monitor power and cooling capacities and recommend optimizations to maximize efficiency and minimize downtime.
Support to UN agency & program clients with rack hosting services and structured cabling through Service Level Agreements.
Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above

Impact of Results

The effective and successful achievement of key results by the ICT Senior Assistant directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education/Experience/Language requirements

*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*
*CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY*

Education:

Advanced university degree (master's or equivalent) with no relevant experience is desirable; OR
First-level university degree (undergraduate, bachelor, or equivalent), preferably in industrial engineering, electrical engineering, computer science, or any related field, with one (1) year of relevant experience, will be considered an asset; OR
Secondary school diploma (or high school equivalent) and five (5) years of relevant experience are required.

Experience:

Required experience:

Relevant experience is defined as experience in electrical and technology or infrastructure areas.
A minimum of 4 years of progressively responsible professional experience in the field of Enterprise Data Centre Infrastructure.
Experience in monitoring and maintenance of Enterprise Data Center, UPS Systems, Fire Suspension Systems, HVAC, Free Cooling Systems, is required.
Experience in data center network structured cabling is required.

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)

Experience in Radio Frequency Identification Systems or Access control systems (RFID)
A Spanish national forklift license.
Experience with BARCO wall commissioning/decommissioning.
Experience in installation, configuration and programming of PLC’s and microcontroller’s is desirable.
Experience in an international/ multicultural organization is desirable.

Language Requirements:

Fluency in English (read, write, speak) is required.
Knowledge of another United Nations official language is an asset.

This vacancy is now closed.