Receptionist

SCOPE OF WORK: 

The Receptionist is a key support role responsible for managing the front desk, welcoming clients, and facilitating collaboration between programs, administration and general operations. This position will handle a range of tasks, including HR support, internal and external communications, vendor and staff relations, and general administrative duties. The Receptionist plays a vital role in ensuring smooth daily operations and reports directly to the Operations Manager.

RESPONSIBIITES:

Responsibilities include, but are not limited to: 

• Comply with all IRC policies, procedures, and protocols, including adherence to the IRC Way and Child Safeguarding.
• Greet staff, clients, and guests warmly, both in person and over the phone, ensuring a friendly and welcoming atmosphere.
• Treat all staff, clients, and guests with professionalism, respect, kindness, and dignity.
• Answer or redirect inquiries from clients and guests to the appropriate staff member.
• Regularly monitor the voicemail system, forwarding messages to the appropriate staff for follow-up.
• Maintain updated front desk processes and procedures and keep lobby bulletin boards current with relevant information and flyers.
• Ensure the reception area is safe, clean, and organized at all times.
• Participate in staff development activities and engage as an active member of the team.
• Assist with office logistics, such as restocking and ordering office supplies, and locating items needed by staff.
• Manage minor office logistics and security tasks, including light maintenance (identifying needs, liaising with repair persons, coordinating with cleaning services) and organizational tasks (key-making, ensuring alarm systems are functioning, etc.).
• Communicate with vendors for office supplies, visibility items (e.g., business cards, office signs), printing materials, and other administrative needs.
• Support HR-related tasks as assigned, including paperwork, filing, and maintaining proper documentation.
• Perform other duties as assigned.

Job Requirements:

Education:

• High school diploma or GED required.

Work Experience:

• Minimum 1 year of directly related professional experience required.
• Experience working directly with clients and customers through external-facing, customer service-related position 

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to carry out responsibilities in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Working Environment: 

• Standard office environment.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.