Social and Behaviour Change (SBC) Officer

UNICEF helps build a world where the rights of every child are fully realized. It is our conviction that nurturing and caring for children are the cornerstones of human progress. UNICEF was created in 1946 to work with others to overcome the obstacles that poverty, violence, disease and discrimination place in a child’s path. It has global authority to influence decision-makers, and a wide variety of partners at grassroots level to turn the most innovative ideas into reality.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and Governments.

UNICEF Zambia has over 100 employed staff that work in different programme sections. The programme sections include the Child Protection, Education, Health and HIV/AIDs, WASH, Nutrition and Programme Monitoring and Excellence (PME) sections. The other key sections include Operations (Finance, Supplies, Administration, Information Communication and Technology, and Human Resources), Communication, Advocacy, Partnerships and Engagement (CAPE) and Social Policy.

The Social and Behavior Change (SBC) Officer will report to the SBC Manager. The incumbent will provide technical and operational support to the SBC Unit by administering, implementing, and monitoring a variety of SBC initiatives and activities. The SBC Officer will work closely with different members of the SBC team in programme sections as well as UNICEF staff working in cross-cutting units such as CAPE, PME and Operations.

Under the direct supervision of Social and Behavior Change Manager, the UN Volunteer will undertake the following tasks:

Support ongoing evidence generation and social listening to inform strategy and messages:
• Conduct desk reviews of external and internal documents and studies as an input for ongoing SBC analysis;
• Collate insights for the development of regular community listening and feedback reports from various sources including social media, community mobilizers report, U-Report platforms and media monitoring for various emergency and development actions.

Support design of SBC strategies and implementation, monitoring, and documentation for humanitarian and development programmes:
• Provide technical, administrative, logistical support for rollout of SBC strategies and activities;
• Support assessment of appropriate materials, language and format of SBC materials verifying accuracy and quality for dissemination;
• Collect, assess, and organize information for budget planning for SBC initiatives. Compile information for standard costing of SBC activities;
• Follow up and monitor the production, pretesting and distribution of multi-media SBC materials.

Support partnership development and monitoring:
• Update mapping of national and international civil society organizations, community groups, leaders and other critical partners in the community and civil society relevant for SBC work;
• Facilitate review and learning sessions with key partners;
• Actively support development of SBC partnership, monitoring and follow up per UNICEF guidelines.

Support innovation, knowledge management:
• Support the SBC/Advocacy Taskforce in annual planning, mapping of existing and potential innovative platforms to enhance reach and engagement with various audiences, and review meetings;
• Support gathering and documentation of best practices;
• Support documentation from coordination meetings of SBC platforms such as National Risk Communication and Community Engagement (RCCE) pillar, National SBC Technical Working Group (TWG);
• Maintain and update repository of SBC resources and tailor for sharing for partners.