Associate Applications Support Officer(P1)

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

Organizational Setting

The Department of Technical Cooperation (TC) consists of the Office of the Deputy Director General, four regional Divisions (Africa, Asia and the Pacific, Europe and Latin America and the Caribbean), the Division of Programme Support and Coordination and the Division of the Programme of Action for Cancer Therapy (PACT). It provides strategic direction for the IAEA’s technical cooperation programme, and is responsible (in close collaboration with Member States) for the planning, formulation, implementation and monitoring of the programme, in line with the IAEA Medium Term Strategy.

The Division of Programme Support and Coordination (TCPC) is responsible for the development, promotion and consistent application of strategies, policies, standards, tools and systems to support the TC programme. This includes quality assurance and enhanced results-based programme management, training and capacity development, expanded cooperation through existing and new partnerships and resource mobilization, efficient management of financial resources, data and information, as well as outreach and reporting.

The Finance and Information Management Section (TCFIMS) is responsible for the development, standardization and consistent application of implementation tools, processes and agreements; for the efficient use of programme funds through budgeting and financial monitoring; for providing supporting information, data and statistics; and for the development and enhancement of information technology support systems including communication systems.

Main Purpose

Reporting to the Unit Head, Information Technology, the Associate Applications Support Officer leverages technical knowledge to provide day-to-day support and maintenance for the software applications used by the Member States as well as IAEA staff members. It includes first-level support for the Agency’s Event Application Management software systems, TC’s Programme Cycle Management System as well as including providing support related to the use of IAEA's Enterprise Resource Planning (ERP) System known as AIPS (Agency Wide Information System for Programme Support).

Role

The Associate Applications Support Officer is\: (a) a technical associate in analyzing and troubleshooting business software applications providing support for software systems solutions used by Member States and IAEA personnel with a focus on efficiency and compliance with IAEA regulations and rules; (b) an associate in analyzing business users’ needs to improve the use of existing software systems; (c) a software quality assurance person and (d) a software applications tester assisting the user acceptance tests of bespoke and off the shelf software systems applications.

Functions / Key Results Expected

- Provides first-level support to the Member States as well as IAEA staff members for smooth running of various software applications, including but not limited to, the Agency’s Event Application Management Software systems, TC’s Programme Cycle Management System, TC project monitoring and reporting systems and issues arising from the use of the Agency’s Enterprise Resource Management systems. Assist in supporting existing TC business processes, making recommendations on the enhancements of the existing software applications with a view to enhancing efficiency.

- Provide application support, including incident resolution, assist introducing new features and configurations to reflect changes in Department or IAEA Policies.
- Maintain the configuration of active automated processes for TC project planning, implementation and reporting, leveraging new solutions against existing configurations and ensuring that all support resolutions are documented.

- Perform data quality check for TC related projects both within TC systems and the Oracle Enterprise Resource Planning System (ERP). These include, among other things, taking effective measures to clean-up duplicate data contained withing TC systems and Oracle contacts online, assigning roles in supported systems as directed by the TC Regional Divisions as well as by other Departments where necessary.

- Provide support to project management activities.

- Actively participate in testing to validate that the implemented features meet requirements.

- Prepare user manuals in support of upgrades, enhancements and refresher courses, assist in delivering training to internal and external users.

Competencies and Expertise

Core Competencies(Competency Framework)

Name	Definition
Communication	Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
Achieving Results	Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork	Actively contributes to achieving team results. Supports team decisions.
Planning and Organizing	Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Functional Competencies

Name	Definition
Client orientation	Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.
Commitment to continuous process improvement	Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement.
Technical/scientific credibility	Acquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts.

Required Expertise

Function	Name	Expertise Description
Information Technology	Application Architecture	Knowledge on first-level software applications support, especially paying attention to the software systems used by internal and external users.
Information Technology	Business System Analysis	Knowledge of methods and techniques for requirements analysis, Knowledge of the usage of financial, human resources or project management systems. Knowledge on performing User Acceptance Testing for software applications
Information Technology	End User Support	Ability to analyze and troubleshoot problems related to deployed software applications, provide end-user application support.
Information Technology	IT Training	Ability to write Training Materials, User Guides
Information Technology	Project Management	Ability to provide support to manage projects; knowledge and expertise of formal project management methodology like Prince2 and Prince2 practitioner registration.

Qualifications, Experience and Language skills

• Bachelor's Degree - University degree in Computer Science and Technology, Computer Engineering, Informatics, or other related fields.
• Some related experience in supporting software systems used by users having various level of skill set, especially experience in supporting external users of a Web-based software application system.
• Experience in requirements analysis, user acceptance testing is desirable.
• Experience in writing training materials of software systems will be an asset.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $39401 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 23916, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks' annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at\: https\://www.iaea.org/about/employment/professional-staff/conditions

General Information

• The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity.
• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.