Safety and Wellness Manager

Job Overview: The Safety and Wellness programs ensure that clients have access to on-going psycho-social support to serve their adjustment needs as well as ensures additional culturally and linguistically sensitive mental health referral support services are available.

The Safety & Wellness Program Manager manages overall project implementation, quality, and delivery.  This position is responsible for supervising staff, supporting business development and developing community relationships with providers specializing in safety, wellness and health services.

Key Working Relationships: 

Position Reports to:  Senior Resettlement Manager
Position directly supervises:  TwoMental Health Coordinators and Interns 

Position indirectly supervises: N/A

Indirect Reporting:  Deputy Director
Other Internal and/or external contacts: 

Internal: IRC staff, interns and volunteers

External:  Community partners, stakeholder partners

Major Responsibilities: 

Program Management and Implementation 

• Manages and supports project implementation, quality, and delivery
• Supports the design of evidenced-based, client-centered and trauma-informed programming that is in alignment with IRC’s Outcomes to Evidence framework 
• Leads the process of identifying evidence-based psychological group-based interventions and supporting the development of related materials for implementation
• Support Safety & Wellness program staff in the planning and implementation of group-based interventions
• Ensures that program impact can be represented through quality data, in collaboration with the Data and Quality Assurance Coordinator and Senior Resettlement Manager. 
• In collaboration with the Senior Resettlement Manager and Deputy Director, develops and manages program budgets and Standard Operating Procedures (SOP) for the local New York Office. 
• Provide guidance, consultation, and crisis intervention support to caseworkers who have clients with urgent mental health concerns. 
• Provide workshops and trainings for caseworkers on how to handle cases with mental health concerns. 
• Provide direct mental health services to clients and hold a small case load as needed. 

Staff Supervision

• Conducts task supervision to Mental Health Coordinators
• Identifies gaps in services and works to address these through internal and external capacity building 
• Provides supervision and debriefing with staff during critical incidents
• Provides clinical supervision of Mental Health Coordinators and Safety & Wellness Program MSW interns (standard: weekly)
• Ensures Mental Health Coordinators and Interns are trained in core competencies to deliver quality work.
• Ensures understanding of and adherence to crisis protocols.
• Reviews assessments and individual service plans to ensure for best practice standards.
• Provide clinical supervision, field placement and other requirements for MSW/MHC/MFT/PsyD interns. 

Business Development & Community Engagement

• Supports all aspects of business development, in collaboration with the Senior Resettlement Manager, including but not limited to identifying opportunities, supporting grant submissions, identifying, nurturing, and maintaining partnerships.
• Analyzes trends and elevates opportunities, gaps, concerns to leadership
• Represents IRC locally; sits in working groups; coalitions
• Develops and maintains portfolio of community providers for referral to specialized safety, wellness, and health services

Job Requirements:

Education Licensed Clinical Social Worker (LCSW) and completion of Supervisor in Field Instruction (SIFI) or ability to complete SIFI within 6 months of hire.

Work Experience:

• Minimum of 4 years of experience providing social services or health programming for vulnerable populations
• Experience in supervising staff, managing programs including working with budgets, and writing grants.
• Experience in working with forcibly displaced populations; experience working with refugees and immigrants to navigate American social/human service systems preferred
• Experience providing individual and/or group based psychological interventions
• Experience providing clinical supervision

Demonstrated Skills & Competencies:

• Strong understanding of local partnerships and community connections
• Understanding of the systems that intersect with migration and resettlement 
• Understanding of social/human service systems
• Experience supervising staff, providing MHPSS services and working with forcibly displaced populations.
• Understands clinical diagnosis formulations, mandatory reporting, suicide assessment, safety planning, and how to use validated measures
• Experienced in best practice approaches with forcibly displaced populations, including but not limited to CBT; SPR; PM+; psychoeducation 
• Fluent in English, both spoken and written; proficiency in language Spanish, French, Russian, Ukrainian or Dari is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize duties and manage time effectively.
• Attention to detail and accuracy in work product.

Working Environment: 

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period. 

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