Re-advertisement: ICT Specialist (Salesforce Lead Developer), P-3, Fixed Term Position, ICTD out-posted to Panama City, Panama, #00120472

We are looking for an ICT Specialist (Salesforce Lead Developer) who will be responsible for the delivery of CRM projects as well as the support and enhancement of CRM capabilities in the region of Latin America and the Caribbean.  The incumbent will perform hands-on design, development and implementation of products and features.  In addition, the incumbents will be required to manage consultants.

UNICEF works in over 190 countries and territories to save children’s lives, to defend their rights, and to help them fulfil their potential, from early childhood through adolescence.  

For every child, a digital future

How can you make a difference?

UNICEF’s Information and Communication Technology Division (ICTD)’s strategic goal is to transform and build partnerships with stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions.  The ICT Specialist (Salesforce Developer) is part of the Digital Tools and Platforms Customer Relationship Management team, in the Solutions Center and Support (SCS) Section in UNICEF’s ICTD Digital Core in Valencia, Spain.

If you would like to know more about this position, please review the complete Job Description here:  JD ICT Specialist (Salesforce Lead Developer) 120472 Panama (1).pdf

  To qualify as a champion for every child you will have… 

• Minimum requirements

• • 1. 1. Education: Master or equivalent (Advanced University Degree) in Information Systems Management, Software Engineering, Computer Science, or related field.
       2. A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an advanced university degree.
       3. Work Experience: A minimum of 5 years experience in building applications using one or more of the following is required: Lightning components, APEX, Visualforce and UI related coding technologies, Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
       4. Good understanding of the Salesforce platform (Sales Cloud, Service Cloud, Marketing and Community cloud).
       5. A minimum of 2 years development experience, including solid experience in one or more of the following: HTML5, JavaScript, jQuery, ExtJS and CSS, SQL, JSON, AmpScript.
       6. Experience of business process analysis and translating business needs into technical requirements and solutions.
       7. Experience of architecting and developing complex and integrated technology solutions in Salesforce platform.
       8. At least 1 or more Industry qualifications in Salesforce platform is required, with the Salesfoce Application/Technical Architect and/or Salesforce.com Platform Developer II as a mandatory qualification.
       9. Language Requirements: fluency in English and Spanish.
• Desirables
  
  1. 1. Language: Knowledge of other official UN language (Arabic, Chinese, French, Russian) 
     2. Experience of marketing cloud development (Cloud pages, AmpScript, Salesforce integration, etc ).
     3. Hands-on experience of Salesforce Non-Profit Success Pack (NPSP) is desirable.
     4. Experience with digital marketing including AdTech and MarTech.
     5. Experience of working in large data volume environment and managing platform performance.
     6. Experience of deployments and migrations tools (Salesforce DX, CI/CD, Force.com IDE, Eclipse, ANT) is desirable. Strong understanding and use of Versioning tools such as Bitbucket, SVN, GitHub or Azure Git and experience with Salesforce release management.
     7. Experience with Salesforce integration API’s and bulk 
     8. Experience with Payment Service Provider integration 
     9. Experience of working with payment service provider (PSP) and tokenization service provider (TSP) 
     10. Ability to foster excellent work relationships and build alliance with key stakeholders
     11. Knowledge of integration with Payment Service providers, PCI compliance and other payment security protocols. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF's active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

In this role, you will collaborate with colleagues across multiple locations. For effective collaboration, we encourage flexible working hours that accommodate different time zones while prioritizing staff wellbeing. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.