Specialist, Program Management & Information Technology

OBJECTIVE OF THE OFFICE/DEPARTMENT

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

PAHO Country Offices are responsible for ensuring that the Pan American Health Organization / World Health Organization (PAHO/WHO) country program of technical cooperation and its country presence provides adequate support to the national health development process and, at the same time, enables countries to shape the subregional, regional, and global health agendas. The PAHO/WHO Country Office is the basic organizational unit for technical cooperation with the country, drawing on PAHO/WHO resources from all levels and all parts of the Organization.

DESCRIPTION OF DUTIES

Under the direct supervision of the Administrator and the general supervision of the PAHO/WHO Representative (PWR), the incumbent will be responsible for, but not necessarily limited to, the following assigned duties:

Program Management

a)Provide technical support and guidance to the Representative and Country Office team on strategic and operational planning, program management, budgeting, resource coordination and mobilization to enable the implementation of the PAHO/WHO technical cooperation program in the country, consistent with the Organization’s mandates, priorities and results-based management framework;

b)Support the PWR in the coordination of the planning process, including the development and monitoring of implementation of the Biennial Work Plan (BWP) and the Country Cooperation Strategy (CCS); support the coordination and monitoring of the review, redefinition and re-alignment of the processes and resources of the Technical Cooperation Agreements in accordance with the PAHO/WHO Technical Cooperation Strategy;

c)Collaborate in the analysis, development, approval, reporting and monitoring of voluntary contribution projects; provide technical support and guidance to the technical teams and national counterparts for the development, management, monitoring and reporting on project proposals for funding the approved BWP, including the monitoring and management control of the Technical Cooperation Agreements;

d)Coordinate the implementation of the Entity’s Biennial Work Plan (BWP) and the Semester Work plans (PTS); ensure that the responsible project managers/coordinators provide required planning data and information to adequately assess and report on implementation of projects’ expected results, products/services, milestones achievement, etc.;

e)Support the PWR in leading the coordination of the performance monitoring and assessment of the entity’s BWP and the PTS, including the preparation of reports; advise on setting realistic targets and milestones and ensuring up-to-date information to monitor progress on BWP and PTS implementation;

f)Support the PWR in the preparation of briefing documents, briefing books and consolidation of intelligence information from countries; develop online tools to facilitate reporting and consolidation and establish dashboards available to all;

g)Participate actively in the Program Management Network (PMN) led by PBE and in the Resources Mobilization Network (RMN) led by ERP; review and analyze progress on technical matters, including inter-programmatic and inter-sectoral activities in the context of the PMN and the RMN;

h)Serve as Risk Management Focal Point and provide support to the Technical Advisors in completion of risk management analysis of BWP Programs and implementation of approved mitigation response plans;

Information Technology

i)Manage the Representation’s information systems and telecommunications operations, in accordance with the Organization’s rules, regulations, policies, standards, procedures and practices;

j)Provide Tier 1 IT support and ensure that the Office’s day-to-day infrastructure and telecommunications operations are effectively and efficiently managed to guarantee a consistent level of customer service;

k)Administer the Local Area Network (LAN) administrative services, telephony, collaboration tools and internet services to include:user management; establishment of personal and shared network storage for data and application files, setting-up desktops for automatic connection to the network; server, network, security and software management; organizing and configuring network resources; establishing and maintaining network printing and providing a systematic data backup and retrieval process; call accounting and moves, adds and changes for desktop and telephony systems; manage secure, isolated wireless network for visitor network;

l)Support the implementation of the PAHO Management Information System (PMIS) and provide on-going support on an as-needed basis;

m)Develop and implement IT service continuity plans contributing to Office business continuity plans, ensure risk identification and mitigation for all IT projects and services; ensure that all servers/network appliances connected to the network are located in a physically secure location and are under the appropriate internal controls, including the organization and storage of network documentation, systems, projects and resources;

n)Ensure adherence to ITS best practice backup plans for all data and information that meet the minimum backup requirements as established by policy for Representations;

o)Ensure that both hardware and software are properly configured for current and new network equipment such as network cables, switches, hubs, routers, wireless access points, servers, printers, desktop PCs etc.;

p)Maintain and upgrade internal IT hardware and software systems for optimal office-related operations;

q)Manage the licenses being used at the Office including compliance; ensure that all software being used on the Organization’s computers is supported by a current license held by ITS or locally by the Representation;

r)Assume the Project Manager role for all Information Technology (IT) projects in the Representation; ensure that requirements and/or terms of reference for each project are clearly defined, agreed and delivered on, risks are identified and mitigated and vetted with WDC ITS;

s)Provide proper access to the Organization's resources according to the established access and security guidelines;

t)Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education:

Essential: A bachelor’s degree in computer science, or a health or social science related to the functions of the post, from a recognized university.

Desirable: Training in public health, policy and planning, project management, health administration, public administration, management or any other field related to the functions of the post would be an asset.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO, only considers official degrees obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).The list can be accessed through the link:http://www.whed.net/.PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/ and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.

Experience:

Essential: Five years of national progressively responsible experience in the areas of policy and health planning, project management, and/or monitoring and evaluation, including experience in strategy formulation and strategic resource allocation.

Desirable: Experience in technical project management in the social fields, preferably health project management requiring coordination among different institutions, national and international, including government authorities, would be an asset.

SKILLS:

PAHO Competencies:

Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.

Teamwork: Collaborate and cooperate with others. - Works collaboratively with team members and counterparts to achieve results; encourages cooperation and builds rapport; helps others when asked; accepts joint responsibility for the teams’ successes and shortcomings. Identifies conflicts in a timely manner and addresses them as necessary; understands issues from the perspective of others; does not interpret/ attribute conflicts to cultural, geographical or gender issues.

Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.

Communication: Express oneself clearly when speaking/Write effectively/Listen/Shares knowledge - Quality and quantity of communication targeted at audience.Listens attentively and does not interrupt other speakers.Adapts communication style and written content to ensure they are appropriately and accurately understood by the audience (e.g., power-point presentations, communication strategies, implementation plans).Shares information openly with colleagues and transfers knowledge, as needed.

Knowing and managing yourself: Manages stress/Invite feedback/Continuously learn - Remains productive even in an environment where information or direction is not available, and when facing challenges; recovers quickly from setbacks, where necessary. Manages stress positively; remains positive and productive even under pressure; does not transfer stress to others. Seeks feedback to improve knowledge and performance; shows self- awareness when seeking and receiving feedback; uses feedback to improve own performance.Seeks informal and/or formal learning opportunities for personal and professional development; systematically learns new competencies and skills useful for job; takes advantage of learning opportunities to fill competencies and skill gaps.

Producing Results: Deliver quality results/Take responsibility - Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own timelines effectively and efficiently.Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary.Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.

Moving forward in a changing environment: Propose change/Adapt to change - Suggests and articulates effective and efficient proposals for change as needed when new circumstances arise.Quickly and effectively adapts own work approach in response to new demands and changing priorities. Is open to new ideas, approaches and working methods; adjusts own approach to embrace change initiatives.

Technical Expertise:

–Strong knowledge of program planning, monitoring and evaluation; strong knowledge of technical cooperation actions at national, regional and global levels. Strong knowledge of resource mobilization.

–Theoretical and practical knowledge of international technical cooperation, with emphasis on the negotiation and management of international cooperation programs and projects.

–Practical knowledge of results-based management concepts and tools and their applications.

–Practical knowledge of specialized technical PC and LAN systems; procedures for complex installation and maintenance of hardware and software, network configuration and Cisco telephony and collaboration systems.

–Thorough knowledge of concepts, techniques, and methods of configuring, implementing, and maintaining local and wide area data and voice networks, connectivity and interoperability.

–Knowledge of Microsoft Office systems and methods of configuring and maintaining Office and ADS systems;

–Ability to work in a multicultural, multilingual, multidisciplinary work environment; knowledge of management and leadership concepts.

–Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.

Languages:

Very good knowledge of Spanish. A strong knowledge of English would be an asset.

IT Skills:

Demonstrated ability to effectively use current technology and software, spreadsheets and presentations, as well as Enterprise Resource Planning (ERP) and management information systems. Other IT skills and knowledge of software programs such as Microsoft Excel, Outlook, OneDrive, PowerPoint, Teams, SharePoint, and Word are considered essential. Thorough knowledge of Windows operating systems, Internet Information Services, Web Services. Knowledge of Collaboration technologies (Web, Video, Audio) and Telephony systems, particularly VoIP base. Knowledge of Enterprise Resource Planning (ERP) systems.

REMUNERATION

Annual Salary: (Net of taxes)

MXN $1,094,072.00

ADDITIONAL INFORMATION (Local Recruitment)

This vacancy notice may be used to fill other similar positions at the same grade level.

Only candidates under serious consideration will be contacted.

A written test may be used as a form of screening.

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit: http://www.paho.org

PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.

PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.

PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

PAHO offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance).Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme.

All applicants are required to complete an on-line profile to be considered for this post.

Candidates must hold a permanent local working visa (citizenship or permanent resident card) of MEXICO.

Candidates will be contacted only if they are under serious consideration.A written test and/or interview will be held for this post.The post description is the official documentation for organizational purposes.