Program Coordinator, Welcome Corps Support Line

Job Overview:  In January 2023, the U.S. Department of State, in coordination with the U.S. Department of Health and Human Services launched the Welcome Corps, a new program that empowers everyday Americans to welcome refugees arriving through the U.S. Refugee Admissions Program (USRAP). 

In an effort to support everyday Americans in navigating the resettlement process for the newcomers they sponsor, the International Rescue Committee (IRC) launched the Welcome Corps Support Line (WCSL). Welcome Corps Private Sponsor Groups (PSGs) can call the WCSL to ask questions, request resources, and inquire about referrals to programs for their sponsored newcomers at local Resettlement Agencies and other community service providers. The goal of the Welcome Corps Support Line is to be a resource for PSGs and a bridge between Welcome Corps newcomers, their sponsors, and local community service providers to facilitate efficient and effective enrollment in additional programs as needed. 

The Welcome Corps Support Line Program Coordinator will be looked upon as an expert in Private Sponsorship, providing consultation to Private Sponsorship Groups new to refugee resettlement.  Beyond providing individualized consultations, the Program Coordinator will support the Program Officer in other administrative tasks, such as facilitating streamlined referrals for eligible newcomers into local community service providers for programs like Preferred Communities and Matching Grant under the Office of Refugee Resettlement (ORR). The Program Coordinator will report to the Program Officer for the Welcome Corps Support Line and will work closely with Welcome Corps Support Liaisons and other Welcome Corps stakeholders and partners, such as Switchboard and Community Sponsorship Hub, to support the success of the Welcome Corps.

Major Responsibilities:

• Support the Program Officer in maintaining, updating, and generating reports from Airtable as needed. 
• Support the Program Officer in implementing WCSL’s new monitoring and evaluation (M&E) system to ensure ongoing effectiveness of the program.
• Assist Support Liaisons with fielding inquiries during surges.
• Support the Program Officer in maintaining WCSL’s referral database and executing referrals. 
• Support the Program Officer in expanding WCSL’s communication strategy to increase awareness of the program.
• Support the Program Officer in maintaining and updating internal Standard Operating Procedures (SOPs).
• Support the Program Officer in hiring and onboarding new program staff.
• Support WCSL proposal development by gathering data, drafting and editing annual proposal materials.
• Manage logistics of any in-person or remote training and gatherings including budget and expenses.
• Other operational and administrative tasks needed to ensure WCSL’s effective day-to-day operation.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree required; 
• Minimum two to three years non-profit experience, preferably with experience in the U.S. refugee admissions program (USRAP) and/or Refugee Private Sponsorship.

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. 
• Experience with Airtable data management or similar data systems preferred.
• Ability to work independently and as a team member in a diverse, fast-paced environment.
• Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners and to draft and edit memos, letters, reports and proposals.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Possesses strong proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Attention to detail and accuracy in work product.
• Ability to effectively build internal and external relationships.
• Fluent in English, both spoken and written required. Other languages (Spanish, Arabic, French) desired. 

Working Environment:

• Fully remote.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.