Security Operations Center Assistant

Bissau

Organization: UNDP - United Nations Development Programme
Location: Bissau
Grade: Administrative support - GS-4, General Service - No need for Higher Education - Locally recruited position
Occupational Groups:
- Operations and Administrations
- Administrative support
- Security and Safety
Closing Date: 2024-12-27

BACKGROUND

UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

 UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

ORGANIZATIONAL CONTEXT

A Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for organizations of the United Nations Security Management System (UNSMS) in Guinea-Bissau. The SOC monitors, facilitates and coordinates the data and voice communications and applications using the Security Communications System (SCS) in both operational areas – Bissau and Regions except for Bissau. Additionally, responsibilities can include maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles, and emergency services.

POSITION PURPOSE

This position will be supporting key functions and operations of the United Nations. The role of a SOC Assistant can be challenging and unpredictable as they may be required to respond and assist callers in need of immediate assistance. They will have the responsibility to pass key information and instructions in a timely and calm manner to UNSMS personnel and others, as required. At times, the work will be fast paced and intense, but highly rewarding as the Assistants will be part of a response and support team which contributes to the work of the United Nations. The selected candidate will gain valuable experience and skills while working with people from a broad range of cultures and professional backgrounds.

Under the overall supervision of the most senior security professional6 in the operational area, the SOC Assistant is responsible for supporting the UNSMS with the daily operations of the SCS.

KEY DUTIES AND ACCOUNTABILITIES

1.)
Example of Duties:	Receives, transmits, or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to personnel. On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support.
2.)
Example of Duties:	Based on the local SOPs facilitates the provision of immediate support to the UNSMS and NGO personnel involved in security or safety incidents alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents. Notifies the respective UNSMS organization or NGOs security focal points when their personnel are involved in a security or safety incident.
3.)
Example of Duties:	Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs). Undertakes personnel headcount in accordance with instructions from the Designated Official /Area Security Coordinator /Senior Security Professional (as applicable), or an established SOP in a timely and accurate manner.
4.)
Example of Duties:	Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behavior when using the SCS. Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance.
5.)
Example of Duties:	Administrative: Maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and if applicable contact details of NGOs and implementing partners), and the contact details of premises and vehicles. Maintains the UN warden lists. Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents. Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications. Prepares and submits reports, as directed by the most senior security professional.

Perform other duties, as directed by the most senior security professional.

Supervisory/Managerial Responsibilities: None

REQUIREMENTS

Education

Secondary Education is required. · University degree (bachelor’s) in Political Science, Military Studies, Security Management, Management, or a relevant field will be given due consideration, but it is not a requirement. · Applicable security, police and/or military training is desirable.

Experience, Knowledge, and Skills

Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of relevant progressively responsible experience in security, preferably in the military or police context or related field of work. Prior experience with the UN system or an international NGO is desirable.
Work experience related to operational communications and direct interaction with a broad range of clients.
Prior working experience within the UN system, an international NGO, or another international organization is desirable.
Excellent command (written and spoken) of English is required.
Working knowledge of Portuguese, French and Creole is desirable.

Other skills and requirements:

Computer skills and information management/processing experience.
Good understanding of computer-based tools such as MS Office Suite and other computer-based, web and smartphone applications.
Experience with radio, satellite and web-based communications is an asset.

Expected Demonstration of Competencies

Core

Achieve Results:	LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:	LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously	LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility	LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination	LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner	LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion	LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area	Name	Definition
Business Management	Communication	Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience · Ability to manage communications internally and externally, through media, social media and other appropriate channels
Business Management	Customer Satisfaction/Client Management	Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. · Provide inputs to the development of customer service strategy Look for ways to add value beyond clients' immediate requests. · Ability to anticipate client's upcoming needs and concerns.
Business Management	Operations Management	Ability to effectively plan, organize, and oversee the Organization beyond processes to convert its assets into the best results in the most efficient manner. · Knowledge of relevant concepts and mechanisms
Security Services	Security advice, planning and coordination	Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities
Security Services	Security information management	Analytical capabilities to process diverse security information and develop recommendations
Security Services	Security risk management	Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans
Security Services	Physical/premises security design, implementation, and management	Ability to conduct accurate premises assessments on UN facilities to ensure appropriate mitigation measures are in place. Ability to design, support the implementation and test physical security systems for UNDP premises

KEYWORDS

Security risk management, Person centered security, Mainstreaming security, Crisis management and response, Physical security.

DISCLAIMER

Please (apply)/(complete the P11 form) in the language in which the vacancy is published.

Female candidacies are strongly encouraged.

Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence. We strongly encourage female candidacies.

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