Communications Clerk

Hanoi

Organization: UNDP - United Nations Development Programme
Location: Hanoi
Grade: Administrative support - NPSA-3, National Personnel Services Agreement
Occupational Groups:
- Administrative support
- Communication and Public Information
Closing Date: Closed

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Viet Nam's current social-economic model contributes to high carbon emissions and environmental degradation, while increasing disaster risks and undermining opportunities for sustainable development: The country is at a critical juncture where policy choices on infrastructure, energy, urbanization, production and consumption will shape the success of its transition towards green, low-emission and climate-resilient development. Environmental degradation and pollution continue to impact livelihood opportunities and people's health.

On the ground in about 170 countries and territories, the United Nations Development Programme (UNDP) works to eradicate poverty while protecting the planet. We help countries develop strong policies, skills, partnerships and institutions so they can sustain their progress.

UNDP – Viet Nam partnership officially started in 1978. Since then, UNDP has been working closely with the Government and other partners to expand the choices for people and ensure that everyone has equal access to opportunities to realize their full potential.

Viet Nam is particularly vulnerable to climate change and already impacted by more irregular and intense climate variability and change and is among the top ten countries in the world most affected by natural disasters and extreme weather events. The increasing exposure of people and economic assets has been and will continue to be the major cause of long-term increases in economic losses from weather- and climate- related disasters.

The Strengthening Viet Nam’s One Health Implementation at the Nexus of Climate Change and Environment (VOHICCE) project aims to support the Government of Viet Nam (GVN) to improve national and provincial capacities to detect, prevent, and respond to climate change related emerging infectious diseases in Viet Nam, and to strengthen One Health Coordination and One Health Workforce strategies implementation.

The project will focus its technical, policy and coordination support efforts at both the national level, working with the Ministry of Agriculture and Rural Development (MARD), the Ministry of Health (MOH), and the Ministry of Natural Resources and Environment (MONRE), and the provincial level, specifically in selected Mekong Delta locations including An Giang province, Can Tho city and Soc Trang province. The project beneficiaries include central, provincial, district and commune government personnel in the agriculture and rural development, health, and natural resources and environment sectors, and with private sector enterprises, social organizations, and local communities within these provinces.

The KOFIH Telehealth project has the goal to improve access to healthcare services for the disadvantaged groups in Viet Nam with support from the Korea Foundation for International Healthcare. The project will support the Viet Nam Ministry of Health (MOH) in development of the technical guidelines, documents and legal framework related to telehealth/telemedicine. The capacities of both IT infrastructure will be improved via hardware and software upgrade and healthcare workers will be built via training courses at both provincial and grassroots levels. The telehealth/telemedicine services will be promoted to both healthcare workers and to people in the communities to use the “Doctor for Everyone” system developed by UNDP in collaboration with MOH.

The Shifting Investment Flows Towards Green Transformation (SHIFT)’ project in Viet Nam aims at enhancing know-how and capacities of relevant public and private stakeholders in the areas of green finance and energy transition. The consortium consists of Agora Energiewende/the Smart Energy for Europe Platform (SEFEP), the Banking Academy of Viet Nam (BAV), International Finance Cooperation (IFC), SNV Netherlands Development Organisation Viet Nam, the United Nations Development Programme (UNDP) and the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) as the consortium lead.

Within the framework of SHIFT, UNDP is responsible for the design and implementation of two Work Packages. The objective is to generate interest and build technical capacity in the private sector especially women-led enterprises or enterprises with a proven approach to promote gender equality concerning RE, EE and energy transition technologies. UNDP will receive 3 million Euros (of 15 million Euros for the entire project) to implement the following two work packages: (1) design and implementation of replicable investment projects in energy transition technologies to substantially reduce greenhouse gas emissions in high energy consuming sectors; and (2) catalyse and facilitate the replication and scale-up of the piloted energy transition technologies and other energy transition technologies.

UNDP Viet Nam is recruiting a Communications Clerk to support communication efforts of the Climate Change and Environment unit, the health-related projects and the IKI SHIFT.

Duties and Responsibilities

Support development of communications and advocacy materials:

Support design and produce multimedia communication assets (short stories, videos and other required Public Information Material) capturing the project's results in order to advocate for CCE and its projects and disseminate the assets through different communication channels (social media, newsletter, reports) across relevant stakeholders, partners and beneficiaries.
Assist with the content creation for UNDP Climate Change and Environment (CCE) and VOHICCE project on online platforms such as Facebook, YouTube, and the official website.
Support the subtitle of key television reportages that capture the projects’ impacts and achievements.
Assist in translating content between English and Vietnamese for use in digital and social media contexts.

Support the development of document lesson learnt:

Conduct field trips to meet beneficiaries of the project in order to gather and assist in compelling visual and written content (interviews, pictures and video footage) capturing the projects’ impact;
Draft success stories (human interest stories) and other communications products for distribution to external audiences.
Support development of short films, including contributing to scripts and working with filmmakers and other experts to ensure high quality, appropriate and compelling content.

Support the communications activities at the events, workshops, conferences:

Assist in coordinating the work of production and printing agencies involved in creation of audio/video/animation/print products;
Support the implementation of the communication activities before, during and after the key events.
Support the organization and monitoring the livestream, online workshop including creating the livestream/zoom links, providing the recording files after the events, workshops.
Capture photos at CCE events to support communication and archival needs;
Assist in media tracking to collect news and/or articles related to the CCE’s events and the project from printed and online media.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core
Achieve Results:	LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:	LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:	LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:	LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:	LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:	LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:	LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area	Name	Definition
Business Management	Customer Satisfaction/Client Management	Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
Administration & Operation	Events management (including retreats, trainings and meetings)	Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc
Communications	Brand & quality management	Ability to position a UNDP brand and uphold it to a high level of quality
Communications	Digital asset management	Ability to use digital asset management (DAM) systems to effectively store, share and organize digital assets such as images, videos and other media
Communications	Digital content creation	Ability to coalesce multiple skills to identify a topic to engage intended audiences, decide which form the content should take – e.g., blog, social media, video, paid media, etc. – and produce material to specification and a high level of quality
Communications	Graphic design	Ability to communicate visually and create appealing UNDP graphic products
Communications	Video production	Ability to produce or oversee the production of high- quality video and audio products

Required Skills and Experience

Min. Education requirements	Secondary education is required.
Min. years of relevant work experience	Minimum of 3 years (with high school diploma) of relevant experience in communications, public relations and/or marketing, advertising.
Required skills	Solid experience in graphic design using Adobe Illustrator and Photoshop. Experience in supporting communication tasks and collecting data.
Desired skills in addition to the competencies covered in the Competencies section	At least 1 year experience in digital communications. Proven track record of good photo taking skill. Experience in supporting administration such as logistics arrangement, translation, interpretation, minutes taking, etc. Working experience with the UN or other international organizations. Proven track record of working with multi-disciplinary team. Strong computer literacy and proficiency in basic Office applications (Word, PowerPoint, Excel, Outlook, etc). Experience and good knowledge and understanding of climate change, environmental protection, and related topics; relevant knowledge and/or experience in Viet Nam or the ASEAN region
Required Language(s)	Fluency in English and Vietnamese is required.

Disclaimer

Important information for US Permanent Residents ('Green Card' holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

This vacancy is now closed.