ERP Specialist (Master Data Management)(P3)

This selection exercise may be used to generate a roster of pre-approved candidates to address future staffing needs for similar functions in any of the Departments and Offices of the Organization.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

Organizational Setting

The Department of Management (MT) provides a ‘platform of services’ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows\: “MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose”. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
The IAEA's Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains\: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contacts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and support for the AIPS system in collaboration with business process owners. The AMS Section consists of approximately 20 staff members and is led by a Section Head, who reports to the Director of Information Technology/CIO.

Main Purpose

The ERP Specialist (Master Data Management) is a member of the AIPS Management Section (AMS) and reports to the AMS ERP Lead. He/she provides advice, applies technical and functional knowledge on, and supports AIPS business operations in Master Data Management and Procure to Pay domains.

Role

The ERP Specialist (Master Data Management) is\: 1) a functional knowledge expert, applying strong knowledge of key Oracle eBusiness Suite modules.; 2) a level 2 support agent, providing expert guidance on ERP applications and addressing issues and requests not resolved by the first level support staff; and 3) a facilitator on the latest advancements in the Oracle cloud products in order to not only resolve problems and design and implement changes, but also drive, migrate and implement Cloud ERP products within their areas of expertise.

Functions / Key Results Expected

1. Provide functional application and business expertise (In Oracle Release 12 and Oracle Cloud Applications as applicable) to support end users in the area of Procure to Pay and Master data management (comprising of parties, suppliers, banks, customers and contacts) based on Oracle Trading Community Architecture, Oracle Marketing, Oracle Customer Data Librarian, Oracle Customers Online, Oracle Supplier Management (Supplier Hub and Supplier Lifecycle Management) and Oracle iSupplier Portal. 2. Handle and provide solutions for incidents and application service requests and identify business process improvement opportunities.
3.Participate in the implementation of change requests (new features, new RICEFW components (and/or Oracle Visual builder in Cloud) configuration settings, modifications to existing features).
4. Maintain the configuration of live ERP modules in Master Data Management.
5. Actively participate in testing to validate that implemented features meet requirements.
6. Document functional requirements to support application change requests.
7. Provide AIPS Application Level 2 support as needed.
8. Manage issues with integrations with legacy systems and interact with relevant stakeholders
9. Contribute to the development and implementation of user support and training modules and manuals. Deliver training to end users to support the use of the application, upgrades, and enhancements.
10. Document and update learnings to record knowledge in an appropriate, understandable, and transferrable manner.

Competencies and Expertise

Core Competencies(Competency Framework)

Functional Competencies

Required Expertise

Qualifications, Experience and Language skills

Bachelor's Degree - University degree in information technology, management, computer sciences or related fields.

Minimum of five years of progressively responsible experience in working with the implementation and support of Oracle E-Business Suite applications, preferably with more than two years’ experience in Oracle eBusiness Suite Release 12.
In-depth experience of working with Oracle Trading Community Architecture, Oracle Customer Data Librarian, Oracle Customers Online and Oracle Supplier Management (Supplier Hub and Supplier Lifecycle Management)
In-depth experience of working with Oracle Procure to Pay modules\: Oracle Purchasing, Oracle iProcurement, Oracle Payables, Oracle Cash Management, Oracle Receivables
Experience in integrations and data migration in an enterprise environment, previous experience functional design of integrations using Oracle Integration Cloud (OIC) is an asset.
Experience in Oracle Marketing and Oracle iSupplier Portal is an asset.
Experience in information and knowledge sharing environments.
Experience in implementing an enterprise scale solution.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $64121 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 35523, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks' annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at\: https\://www.iaea.org/about/employment/professional-staff/conditions

General Information

• The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity.
• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.