SECONDMENT - Head of Department IT Business RelationshipSECONDMENT - Head of Department IT Business Relationship

VACANCY NOTICE 731 

This vacancy announcement pertains to law enforcement and/or governmental officials within INTERPOL's member countries only.

Please read the Conditions of Secondment in force at INTERPOL including the maximum duration of secondment.

Please be aware that your home Administration/Agency/Service/Government will be responsible for all of your salary/remuneration, social insurance, pension contributions, welfare benefits, family allowances, benefits during your assignment at INTERPOL as well as travel, removal expenses related to your arrival at and departure from INTERPOL, and any other related costs depending on your circumstances. It is requested that you obtain in writing, confirmation from your home Administration/Agency/Service/Government that it agrees with these CONDITIONS OF SECONDMENT. This confirmation letter should be forwarded to us THROUGH THE NCB.

INTERPOL is the world’s largest international police organization, with 196 member states. Created in 1923, it facilitates cross-border police co-operation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime. INTERPOL is now looking for a qualified candidate as a SECONDMENT - Head of Department IT Business Relationship within the Information Systems & Technology Directorate which is part of the ​​​​​​Exec. Dir. Technology and Innovation.

Job title: SECONDMENT - Head of Department IT Business Relationship
Reporting To:  Assistant Director, IT Customer Services
Location: Lyon, France 
Duration (in months): 36.00 
Grade: 3 
Number of post: 1
Security Clearance Level: Enhanced
Deadline for application: 10 February 2025

INTERPOL strives to achieve a diverse and inclusive workforce and welcomes applications from individuals with diverse backgrounds, experiences, and perspectives. To achieve our Diversity goals, we encourage applications from women and nationals of under/unrepresented member countries who are passionate about our mission. INTERPOL’s recruitment process is merit-based hence all hiring decisions are made considering the applicant’s qualifications and the needs of the Organization.

INTRODUCTION OF THE POST

The INTERPOL’s information Systems and Technology Directorate (IS) acquires and operates IT solutions that enhance the core business of INTERPOL.

Within the IS Directorate, the Sub-Directorate IT Customer Services (ICS), is responsible for promoting and developing the use of INTERPOL services in the INTERPOL Member Countries and regional and international Organizations, and for supporting all users of the INTERPOL information systems.  ICS delivers his services through 3 Departments: IT Business Relationship (responsible for promotion and development of the services), Services (responsible for supporting the users with planned services and asset management) and Support (responsible for supporting the users in case of problems or incident).

The role of the Head of IT Business Relationship Department is to establish efficient collaboration between the IS Directorate and core business so as to create synergy that adds significant value to the Organization. This involves understanding the business needs and requirements and ensuring that the IT solutions and services provided by the IS Directorate meet those needs.

Reporting to ICS Assistant Director, the Head of IT Business Relationship Department is an experienced law enforcement official that represents the ICS Sub-Directorate to the business. He/she shall bring together technical and business functions so as to align the strategies of both entities.

He/she promotes the change management process of both the Business and the IS Directorate to transform the IT and information systems of the Organization into rich and efficient Organizational resources for the Member Countries.

PRIMARY DUTIES

Acting as a key relation point between businesses, IT (IS), the Organizational Project Portfolio Management Office (PPMO), Project and Product managers, and other parts of the Organization, the incumbent shall reach out and advise on business needs and expectations, transform them into functional requirements as appropriate and articulate project proposals or requests for changes.  He/she analyses and explains functional needs of the police business and may assist the core business in expressing their functional needs.

DUTY 1: Strategy and management

• Provide clear guidance and strategic direction aligned with the Organization's goals.
• Offer solutions as a bridge between different projects that can create opportunities even if they initially did not exist.
• Provide knowledge based on our experience for future opportunities within the Organization or externally funded projects as we can facilitate the process for the Member Countries.
• Ensure regional collaboration to understand each region's pros and cons.
• Address any gaps between the regions, if necessary, which can be providing assistance in further allocating resources to those regions.
• Create guidelines on how to proceed with or without significant funding and identifying areas to focus on for better outputs. Tailor tools and services to fit the geographical situation of each region for sustainability.
• Understand INTERPOL’s existing policing capabilities and map them against the police business needs of INTERPOL’s internal units and Member Countries.
• Act as a point of contact between the IS Directorate and business representatives and/or member countries in relation to IT solutions or projects.
• Support IT Management and IT Product Management in the establishment, maintenance and nurturing of business customer relationships.
• Assist with designing the IT strategy, specifically its alignment with the Business strategy.
• Give guidelines and strategic vision to the IT Coordinators according to the Business strategy and taking into account the regional specificities.
• Support and advise the ICS Sub-Directorate based on their law enforcement expertise.  
• Support the design, planning, development and delivery of IT solutions that satisfy the Business needs of the international police community.
• Manage the IT Coordinators by region and the I24/7 Deployment Officers, giving strategy and guidelines to develop and expand the use of policing capabilities in the Member Countries.  

DUTY 2: Communication and relationship

• Facilitate the communication between involved entities on ongoing projects.
• Serve as the communication link between the technical services of IS/IT Projects & Products Sub-Directorate (IPP) and the IS/ICS entities, ensuring perfect synergy between the teams responsible for outreach and engagement with the Member Countries and the Policing Product Managers, as well as newly approved IT projects that may impact Law Enforcement Agencies (LEAs) and INTERPOL National Central Bureaus (NCBs) in their duties.
• Represent the ICS Sub-Directorate in meetings, working group sessions, conferences as required by the Directorate.
• Measure customer satisfaction levels, establish KPIs and identify improvements to related processes that will lead to increased satisfaction levels.

DUTY 3: Support

• Help identifying, planning, and leading initiatives to continuously improve the efficiency and effectiveness of IT services, business units and the IS Directorate.
• Adequately document processes and projects in which the Head of IT Business Relationship Department is involved.
• Ensure regular feedback on contributions we provide to different units.

DUTY 4: Perform any other duties as required by the Supervisor.

REQUIREMENTS

Training / Education required

• At least 5 years’ completed University degree issued by an accredited university or other specialized higher education establishment in a relevant field (e.g. Policing, Business Management, Law Enforcement, Information Technology, Public Administration).

Experience required

• Sound practical policing experience of at least eight years.
• At least 8 years of experience coordinating IT infrastructure projects in the policing domain.
• Experience in translating functional requirements in project proposals.
• An international background and experience is an asset.

Languages

• Fluency in English (oral and written).
• Proficiency in a second official working language of the organization (Arabic, French, and Spanish) would be an additional asset.    

Special aptitudes required

• Ability to maintain objectivity and apply logical, specifically inductive, reasoning.
• Ability to work in teams as well as individually.
• Ability to work persistently and under pressure.
• Strong communication (written and spoken), facilitation and negotiation skills.
• Initiative, creativity (original thinking) and curiosity.
• Excellent interpersonal skills.
• Excellent knowledge of police working methods.
• Excellent knowledge of IT projects and products used in the domain of criminal policing.
• Ability to  work closely with senior IT and business management on IT Initiatives.
• Understanding of IT system environments and IT industry trends.
• Ability to advise IT and business stakeholders to balance competing interests for optimal outcomes.
• Patient and diplomatic.
• Organized and efficient.

WORKING CONDITIONS

• Remuneration for secondment: INTERPOL does not pay salary to seconded officials. Depending on the nationality of official, an expatriation allowance may be paid for a maximum period of six years. For more information regarding conditions of service, please refer to our website: (https://www.interpol.int/What-you-can-do/Careers/Secondments).
• The incumbent will be occasionally required to work irregular hours or overtime based upon workload.
• This post requires occasional travel on missions, sometimes of a long duration and at a short notice.
• Within the limits of the applicable regulations in the duty station, INTERPOL supports selected candidates’ visa applications and/or special residence permits.

• In compliance with INTERPOL’s Confidentiality regime the successful candidate will have to undergo a security screening according to the clearance level attached to the function.
• INTERPOL has four working languages: Arabic, English, French and Spanish.
• INTERPOL retains the right not to make any appointment to this vacancy, to make an appointment at a lower or higher grade or to make an appointment with a modified job description or for a shorter or longer duration than indicated above.
• INTERPOL would like to inform candidates that their application might be considered for other similar positions.
• INTERPOL has a non-smoking policy.