ICT Project Support / Billing

The ICT Project Support will be working under the direct supervision of the Supervisor of the Telephone Billing Unit in the Republic of South Sudan.

The contracted personnel will be required to provide support & assist in the overall telephone, mobile, satellite phone & PIN code services in the Mission. Additionally, s / he will also assist & support all other Field Office locations throughout the mission area whenever required. Key responsibilities include but are not limited to:

• Process invoices for services provided to the mission. This includes invoice charges verification, document certification as well as following up payment with the finance section.

• Assist in the recovery of telephony & mobile call charges from staff for non mission related business & private use.

• Track, report on all pending & processed invoice transactions.

• Act as the Field Technology Section’s (FTS''s) focal point in coordinating with the finance section, specifically with regards to the telephone call charges to be recovered from staff members, with the commitment in the timely processing of payments to vendors & service providers.

• Coordinate with service provider support personnel regarding service activation, response to service outages, reconfiguration & commissioning of services.

• Ensure that personnel from UN agencies, funds, programs, as well as our clients staff members provided by the mission with these services comply with standing instructions & procedures in the use of ICT resources as per ST / SGB / 2004 / 15, use of Information & Communication Technology (ICT) resources & data.

• Prepare business related memoranda & facsimile correspondence in response to queries from telephone service providers, internet providers & staff members.

• Maintain a comprehensive filing system of invoices, billing statements & correspondence for all telephone services, including issue & return vouchers for mobile & satellite SIM cards.

• Process call detail records from service providers.

• Maintain an accurate filing system of the records in the unit.

• Track mobile phones, Thuraya & BGAN portable satellite phones & their corresponding end users.

• Provide FTS management with regular monthly reports as required.

• Assist with the archiving of records.

• Provide product specific training whenever required.

• Be on call & provide 24 x 7 provide support to logistical issues or problems when required.

• Perform any other duties & tasks as assigned by supervisors.

This role will be working under the direct supervision of the Supervisor of the Telephone Billing Unit.

• Degree or diploma in business administration, accounting or other related field.

• Must have at least 5 years of working experience in administration & billing processes.

• Any telephone billing system knowledge & experience are desirable.

• Knowledge on CRM (iNeed), Field Support Suite & other enterprise applications are desirable.

• Computer literate with proficiency in MS Office Suite & others.

• Must have a national driver’s license & be able to drive a light motor vehicle with manual transmission.

• Must be fluent in English, both written & oral.

• Excellent client orientation skills with attention to details.

• Strong communication & organizational skills.

• Detail oriented planning, high degree of accuracy & safety.

• Works collaboratively with & supports colleagues / clients to achieve common goals.

This role has no team management responsibility.

Qualified female candidates are encouraged to apply for this role.