Senior UNHCR Shop E-commerce Assistant

Grade

GS5General Service

Reason

Temporary > Temporary Assignment/ AppointmentH (no hardship)Family<p></p><p></p> 2025-01-132025-06-13December 27, 2024

Standard Job Description

Senior UNHCR Shop E-commerce Assistant

Organizational Setting and Work Relationships

The position is based within UNHCR’s Division of Financial and Administrative Management (DFAM). The incumbent works in the Global Mobility and Infrastructure Service (GMIS). This Service includes UNHCRs global asset and fleet management, travel as well as facilities and infrastructure management.

The UNHCR Shop functions alongside the Public Outreach and Campaigns core work. Its purpose is to procure, sell and dispatch core visibility and promotional items to UNHCR staff and operations worldwide. It supports the work of Public Outreach by providing items to support events and helps to ensure brand compliance across the full range of visibility items and merchandise. The overall aim of the UNHCR Shop is to increase sales, mobilise further financial support to UNHCR, increase awareness and empathy for forcibly displaced people.

The Senior UNHCR Shop E-commerce Assistant will be working for the UNHCR Shop  to ensure each audience is delivered a high-quality engagement experience and support streamlined UNHCR Shop operations. The incumbent manages the webshop, keeps track of the inventory, creates and updates reports, and supports processing orders. As all other members of the team, the UNHCR Senior UNHCR Shop E-commerce Assistant is encouraged to actively engage in collaborative brainstorming sessions, proactively contributing creative insights and proposing innovative solutions to shape the shop’s future. The incumbent will work under the direct supervision of Assistant UNHCR Shop Officer.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Update and maintain the website’s product catalogue, ensuring accuracy of prices, descriptions, images, and availability.

• Manage the daily operations of the shop, including order processing and customer inquiries.

• Monitor and optimize the website performance.

• Analyze webshop data and metrics to identify trends, issues, and opportunities for improvement.

• Implement marketing strategies to increase traffic, conversion rates, and sales.

• Coordinate the development of webdesign.

• Collaborate with other departments to ensure alignment of goals and processes.

• Work closely with the fulfilment partner to ensure timely dispatch of visibility items to the Field.

• Report on key performance indicators.

• Track inventory to ensure proactive reordering of key items.

• Maintain excellent working relationships with teams in the Field and HQ.

• Stay updated on the latest e-commerce trends, best practices and technologies.

• Provide administrative support to Assistant UNHCR Shop Officer.

• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Not specified.

Relevant Job Experience

Essential

Communication and computer skills including Excel, PPT. Excellent drafting skills. Strong organizational and time management skills.

Desirable

Similar role in e-commerce, experience with Shopify or other e-commerce platforms. Knowledge of SEO and analytics tools.

Functional Skills

SC-Inventory / Stock management

CO-Drafting, Documentation

IT-Computer Literacy

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies

Accountability

Communication

Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Not specified.

Cross-Functional Competencies

Innovation and Creativity

Technological Awareness

Planning and Organizing

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile
The ideal candidate will have a strong foundation in supply chain management, with hands-on experience in procurement, inventory management, logistics coordination, and customer service. They should demonstrate a detail-oriented and methodical approach to managing vendor relationships, maintaining accurate procurement records, and ensuring timely and efficient order processing.

This role requires excellent communication skills to engage effectively with suppliers, vendors and customers, ensuring clear expectations and promptly resolving any issues. The candidate should be experienced in maintaining inventory systems, monitoring stock levels, and coordinating replenishment efforts to ensure seamless operations. They will also be responsible for processing orders and responding to customer inquiries professionally and efficiently, ensuring high levels of service and satisfaction.

The candidate should be comfortable handling administrative tasks, such as data input, KPI reporting, and documentation management, and be adaptable to other related duties as required.

We are looking for someone who is service-oriented, adaptable, and committed to continuous improvement—an individual who can work independently while collaborating effectively with team members and stakeholders.

Additional information:
Candidates must be legally present in Hungary at the time of application, recruitment and hire.

For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher.
NOTE: A completed and relevant minimum first level university degree (equivalent to BA or higher) shall count in full (100%) towards the required years of work experience. Priority will be given to eligible applicants meeting the full requirements.

Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.
G5 - Salary range: NET 684,443 HUF - NET 801,631 HUF.

Benefits:
Annual leave: UNHCR staff members holding a temporary appointment will accrue annual leave at the rate of 1.5 working days for each full calendar months of service (i.e. 18 working days per year).

Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).This position doesn't require a functional clearanceEnglish

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Skills

CO-Drafting and Documentation, IT-Computer Literacy, SC-Inventory / Stock management

Education

Certifications

https://icsc.un.org/Home/SalaryScales