Asylum Services Coordinator (Screening and Intake), WAMASS

IRC Background:  IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Seattle is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview: 

The Asylum Services Coordinator (Screening and Intake) brings an understanding of the lived experiences of asylum seekers, including their migratory journey, the barriers they face accessing protection and services, and the duality of migrant agency and structural vulnerability to a critical role that will supervise the provision of integrated resource navigation and referrals to recently arrived asylum seekers and other eligible migrants in Washington State.

This position will oversee the implementation of the intake, assessment, and emergency triage process for asylum seekers and other eligible migrants. This includes managing the day-to-day operations of the intake process at designated hub sites and supervising a team of Intake Navigators.

Major Responsibilities:

• Oversee the implementation of an intake, assessment and emergency triage tool that will determine eligibility and referral pathways of asylum seekers.
• Manage day-to-day intake, assessment, emergency triage and resource navigation activities at Project Sites, including supervising Asylum Services Navigators in their roles, troubleshooting, and liaising with key stakeholders and partners.
• Provide training, supervision, and high-quality talent management for IRC staff, including temp staff working under IRC management.
• Ensure adherence to standard operating (SOPs) procedures in line with best programmatic and IRC policies and procedures to ensure successful program delivery and safe, supportive environment for clients, staff, and volunteers.
• Ensure program data is protected, monitored for the purpose of ongoing quality and improvement, and used to support opportunities to improve reception services for asylum seekers as well as ongoing donor reporting as applicable.
• Collaborate with other project coordinators to support the navigators and the efficiency of intakes, assessment, and referrals. 
• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child and Adult Safeguarding. 
• Other related duties as assigned.

Key Working Relationships: 

Position Reports to:  Senior Asylum Services Manager 
Position directly supervises:  Asylum Services Navigators
Other Internal and/or external contacts:

Internal:  Resettlement Director, Asylum Services Navigators, Data Specialist, Program Officer.

Job Requirements:

Education:

• Undergraduate degree: graduate degree preferred, ideally in a social work, migration studies, or international related field of study.

Work Experience: 

• Two/Three years of related professional experience; preferably with a non-profit or social service organization.
• At least one year of experience supervising case management or social service teams with asylum seekers and humanitarian migrants or refugees. 
• Lived experience as a refugee or immigrant is preferred.

Demonstrated Skills and Competencies:

• Demonstrated understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and commitment to the rights and realities of immigrant communities in the U.S., including through lived experience. 
• Experience with program management including staff management, program development, and monitoring and evaluation required.
• Excellent verbal and written communication skills and the ability to communicate with limited-English speakers in a multi-cultural environment. 
• Skills associated with mentoring and coaching.
• Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Strong attention to detail with the ability to prioritize and manage time effectively. 
• Strategic, creative, problem solver capable of working well independently and as a part of a team.
• Advanced computer proficiency with an emphasis on Microsoft Office applications and desktop publishing. (Word, PowerPoint, Excel, Teams, Outlook). 

Language Skills: 

• Fluency in written and spoken English 
• Bilingual ability preferred in Spanish, Portuguese, Arabic, Swahili, Dari, or other Washington State refugee/immigrant language. Strong cross-cultural understanding and excellent communication skills, both written and verbal.

Working Environment: 

• Standard, professional office environment and field work

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.