Cash Platform Officer

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Cash Platform Officer in Abuja, Nigeria to support DRC’s implementation in Cash & Voucher Assistance across programs.

Background

DRC has had an operational presence in Nigeria since 2015. DRC Nigeria is the largest DRC country mission in the West Africa region and one of the largest DRC country missions globally. Currently, DRC delivers life-saving assistance and protection to vulnerable, conflict-affected populations including internally displaced persons, returnees, and host communities in the areas of armed violence reduction, humanitarian mine action, livelihoods, nutrition and food security, protection, shelter, and non-food items (NFI) and water, sanitation, and hygiene (WASH) in 30+ Local Government Areas (LGAs) across Borno, Adamawa and Yobe states in northwest Nigeria.

About the job

The Cash Platform Officer will play a critical role in handling and updating DRC’s Cash platforms, including the financial service providers’ data management solutions, and ensuring seamless integration and communication across platforms. This role will ensure that beneficiary data is securely stored and handled in compliance with data protection laws, safeguarding privacy and ensuring the integrity of cash program implementation.

Your main duties and responsibilities will be:

Cash Platform System Management:

• Lead and support actively the set-up and deployment of Financial Service Provider technology and mobile devices for the implementation of DRC Nigeria’s cash program. Ensure Cash platform systems are designed, implemented, configured, and maintained to meet DRC’s program service requirements.
• Act as the primary point of contact for the financial service providers’ teams in Nigeria, as they deploy and maintain the systems and devices across the area programs, to enhance program implementation effectiveness.
• Support the financial service providers’ teams in ensuring quality system configuration, administration, security, and maintenance of the devices for the success of cash program implementation.
• Provide guidance and support to the MEAL team and other staff to ensure effective management, responsible use, and optimal efficiency of the platform.
• Collaborate with relevant staff to create, document, and maintain the inventory and ensure adequate supply and functionality.
• Share the cash program monthly statistics through the dashboard with the relevant stakeholders.
• Undertake review and prepare feasibility clearances of project documents envisaging the use of CVA modalities.
• Ensure the Cash Tracker is updated on a regular basis and bottlenecks, delays and challenges are identified and communicated to the relevant stakeholders for a smooth and rapid cash distribution.
• Ensure that beneficiary data is securely stored, regularly backed up, and handled in compliance with applicable data privacy laws and organizational policies.
• Implement and enforce data protection protocols, ensuring the confidentiality and integrity of sensitive information collected and used in cash programs.

End-user support and compliance for Information and Communication Technology for Development (ICT4D):

• Ensure timely response to user support requests or promptly escalate issues as needed.
• Support staff orientation process for the Cash platform technology and devices.
• Monitor Cash platform system operations and implement measures to ensure consistency in service delivery against established policies, procedures, and service standards.
• Collaborate with Supply Chain Unit to ensure cash platform equipment and software purchases are in line with DRC’s standards and compliance with donor requirements.
• Ensure compliance with data security standards and data privacy regulations, providing technical support to staff on secure data management practices.

Capacity Building:

• Maintain personal and professional development to meet the changing demands of the job.
• Support the development of training programs to improve the staff capacity on financial service providers System Technology.

Technical Support for CVA development and quality implementation:

• Support the overview of the technical soundness of Cash & Voucher Assistance delivery across the program, identifying and resolving implementation challenges.

Internal and external coordination:

• Maintain good working relationship with the DRC program teams on implementation, monitoring & technical support related to CVA.
• Support and assist the DRC MEAL team on monitoring and evaluation of CVA.
• Support DRC representation in Cash Working Group and sectors (food security sector, cash working group, early recovery and livelihoods task force teams), coordinate and share information.

About you

To be successful in this role we expect you to have a bachelor’s degree in statistics, project management, business administration, or similar studies relevant to the post are required. A master’s degree is desirable. Moreover, we also expect the following:

Required

• At least 2 years of data management experience with an international or local organization.
• Proven experience in successfully submitting reporting packages.
• Proficient knowledge of Excel and data management platforms.
• Excellent analytical skills in translating data to evidence and findings.
• Proven experience in capacity building and training national staff.
• Full professional proficiency in English with the capacity to produce well-written products for formal reporting and communication.
• Strong understanding of data privacy laws and best practices for secure data storage, management, and handling, particularly when working with sensitive beneficiary information.

Desirable

• Experience working with cash and voucher assistance (CVA) programs or platforms.
• Familiarity with Financial Service Provider platforms and mobile technology used for cash transfer programming.
• Knowledge of or experience with using data visualization tools (e.g., Power BI) to present insights and findings.

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 12 months, with possible extension depending on performance

Band: H Non-Management, national staff

Designation of Duty Station: Abuja

Start date: As soon as possible

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees, please refer to our website. For questions regarding the vacancy please contact Monika Grinschgl, Programme Development & Quality Manager, monika.grinschgl@drc.ngo

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 13 January, 2025.

For further information about the Danish Refugee Council, please consult our website drc.ngo.