Customer Service Ambassador

Kansas City

Organization: CI - Children International
Location: Kansas City
Grade: Junior level - Junior
Occupational Groups:
- Youth
- Social Affairs
- Human Rights
- Humanitarian Aid and Coordination
- Customer services
Closing Date: 2025-03-31

About Children International

Children International (CI) is a global nonprofit organization working to eradicate poverty around the world. At CI, we believe that ending poverty starts with children. Without help, children in poverty become adults in poverty. Our vision is to bring people together to put an end to that through programs focused on health, education, empowerment through life skills and job skills training, and ultimately, employment. Ours is a unique, long-term, customized approach that allows us to stay with our children for the first two decades of their lives. We’re in it for the long haul because we know that the nearly 220,000 children, we support in 10 countries around the world deserve a fighting chance.

Children International’s work is made possible by generous and caring sponsors, donors, corporations, more than 9,000 dedicated volunteers and approximately 1,600 employees. To ensure our programs give children the best possible chance of breaking the poverty cycle, we are elevating our practices for growing our people talent worldwide. That’s where you come in.

POSITION SUMMARY

Through human connections and best-in-class personal service, the Ambassador engages, inspires, relates, and educates sponsors and donors who contact Children International.

This position will currently require someone to work a hybrid schedule with high-speed internet available to them to support work from home. You will be provided with the computer, technology and equipment needed to successfully perform your job.

RESPONSIBILITIES

Answer phone calls and chats from sponsors and donors in a friendly, approachable, and courteous manner.
Assist with Outbound Call Campaigns as needed.
Screen sponsor and donor inquiries.
Retrieve data utilizing a PC.
Answer questions and offer customized opportunities and solutions based on the conversation.
Engage in problem solving.
Complete logs, reports and other documentation of sponsor and donor interactions and actions taken.
Careful reading “between the lines” and listening to sponsor and donor communications.
Discernment of sponsor and donor needs.
May perform other duties and special assignments as needed including the support of manual processes in the new Customer Information database.

PERSONAL CHARACTERISTICS & QUALIFICATIONS

Fully fluent in English, Bilingual a plus
Ability to use storytelling to bring our mission to life for our sponsors and donors.
Must have a pleasant telephone voice and manner and be skilled in effective telephone communication techniques.
An approachable and positive personality is essential.
Must be able to handle the frustrated and pleasant sponsor or donor with best-in-class service.
Ability to build meaningful collaborative relationships with peers and support staff to better support our sponsors and donors.
Detail-oriented and must have good organization skills.

ORGANIZATIONAL POLICIES

Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
Comply with and ensure adherence to the organization’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well all stakeholders both internal and external.
Promote diversity and inclusion, value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs, and ethnicity.

OVERALL DECISION MAKING & SUPERVISION

This position requires decisions based on detailed instructions requiring occasional deviation from accepted practice.
This position requires direct (close) supervision

JOB INFORMATION

Department: Care Team
Reports to: Care Team Supervisor
FLSA Status Non-exempt

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.