IT Operations Assistant SC-5

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WHY TO WORK AT WFP?

Join us to make a difference!

SAVING & CHANGING LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY 🌍 Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.

UNLIMITED POSSIBILITIES 💡 Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

JOB TITLE: IT Operations Assistant
TYPE OF CONTRACT/GRADE: Service Contract / SC-5
UNIT/DIVISION: Support Services / ICT
DUTY STATION: Amman, Jordan
DURATION: 12 months

DEADLINE: 17 February 2025

"This position is open to Jordanian nationals or individuals with legal residency in Jordan."

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

At this level, job holders are expected to take responsibility for the completion of a range of processes and activities requiring the interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

Job holders are expected to deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Undertake monitoring of IT requests using the corporate Global Service Management Tool including responding to a variety of queries about technology and systems to assist WFP Staff to deliver their services.
• To troubleshoot, interpret problems and provide technical support for hardware, software, and systems.
• To also install, modify, clean, and repair computer software. And, communicate with users and follow-up on all open and pending tickets. Escalate tickets to various technical groups where necessary.
• Support the JO CO Audio video conferencing infrastructure.
• Implementation and maintenance of Secure VOIP Deployment in Office and provided seamless support afterward for all requests/issues related to VOIP Service.
• Carry out monitoring of data center devices with the monitoring tool WhatsUp Gold.
• Work closely with IT security teams for guidance and support for prevention and mitigation of threats and abuses on the WFP core network.
• Assist the team to the registration of ISP Links, and contracts in WFP corporate platform.
• Support the senior team members in maintaining the VSAT Infrastructure at CO.
• Fine-tune the current infrastructure to optimize network performance over the WAN/LAN.
• Roll out new network devices by setting up and deploying the hardware, providing support, access to systems, explaining the network hardware in use etc.
• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
• Identify patterns and major incidents, reporting those to the supervisor.
• Ensure information is up to date and accurate within inventories, databases, websites and archives in order to support senior officers in managing these systems.

Solution Development specific TORs

• Develop Automated processes using Microsoft Office 365 tools, Power BI, Power Automate, SharePoint.
• Assist in the installation, configuration and customization of IT systems ensuring compliance with WFP’s IT standards, guidelines and procedures.
• Research and suggest new business solutions and services, to support office automation.
• Assist in the preparation of materials and the delivery of training on automated business processes to ensure efficient and effective use of IT systems.
• Prepare clear technical systems documentation for developed IT solutions in order to facilitate IT systems development and maintenance in coordination with key business and IT stakeholders.

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. BA degree in Computer Science/Engineering is an added value.

Experience: At least 5 years of experience in IT in the following areas:

• Resolving level 2 IT issues.
• IT infrastructure and networking.
• Solution development is a plus.

Knowledge & Skills:

• Has experience resolving more complex technical issues.
• Has worked with the head of units in defining requirements for functional areas.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Languages: Fluency in both oral and written communication in English.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.