EUAA IT Service Desk Administrator - Interim Support

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners. 

IT Service Desk Administrator - Interim Support

Location: EUAA HQ / Trident Park Malta.

Tentative start date: As soon as possible, with a probationary period of 6 months.

Salary Category IV - Gross monthly: EUR 3,920.31

Department: C5/ICTU/SDS

Job Description

Assigned tasks:

• Coordinating with HQ to resolve and fulfil all service requests in Trident Park EUAA premises. 
• Efficient handling of IT related issues assigned using the means available
• Tracking and updating issues related to Trident Park in the ICT Ticketing System
• Escalation of issues to the 2nd or 3rd level ICT Helpdesk.
• Maintain an up-to-date inventory of ICT equipment in Trident
• Ensuring the smooth running of Video- and tele-conferencing facilities.
• Drafting user guides and operation manuals of the training web conference and meeting room equipment.
• Deploy hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
• Coordinate of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA
• Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation.

Minimum qualifications

• Completed Bachelor degree.
• Effective written and spoken communication skills in English (B2 level according to Common European Framework of Reference for language skills), the working language of the EUAA.

Minimum requirements

• Post-secondary education attested by a diploma, OR Secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of at least one year.
• Certification in ITIL or similar.
• Experience with Service delivery management.
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL).

Advantageous

• Experience coordinating ICT Service Desk tasks (ITIL Standard).
• Experience with Atlassian Jira or similar tool. 
• Experience working in a multicultural, multinational organisation.

Required skills and competencies

• Motivation to work in a dynamic working environment.
• Excellent communication and interpersonal skills.
• Customer-oriented attitude.
• Attention to details, confidentiality, integrity and discretion.
• Capacity to manage and co-ordinate several processes simultaneously.
• Critical thinking and problem-solving skills.

By applying for this position, the candidate confirms that they have fulfilled any obligations imposed by the laws on military service, meet the character requirements for the duties involved, and are entitled to their full rights as citizens.

Non-resident rate: Non-Maltese employees who are moving to Malta for the purposes of employment will be subject to "Non-resident" tax rates for the first 183 days from arrival – these are higher than the standard rates. Once 183 days of residence are reached, income tax will be recalculated for the entire period of employment in the current year from arrival in Malta, and the tax will be adjusted to recover any overpaid tax. If the 183-day period extends into the following year, and 183 days of residence in Malta are not accumulated, the overpaid tax will need to be claimed back from the authorities with personal income tax return.

To estimate the effect of Resident and Non-resident rate on salary, please use the following link: 

https://www.konnekt.com/find-a-job-in-malta/salary-calculator   

Job Reference: ES473