Clinical Case Manager

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

About the World Bank Group (WBG):

 Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2021, the WBG committed $157 billion through rapid and flexible financing mechanisms to help countries tackle the COVID-19 crisis and address their most pressing development needs. It is governed by 188-member countries and delivers services out of 120 offices with over 17,000 staff located globally.

The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.

This position will be based in Washington, DC under the Health and Safety Directorate. The Mental Health Strategy Program Manager reports to the Manager, Mental Health and Wellbeing.

About the WBG Health & Safety Directorate

The staff member functions within the Health and Safety Directorate (HSD), Mental Health & Wellbeing Unit (MHWU), which assists and advises in identifying staff health issues which are related to the workplace in HQ and Country Office locations for World Bank Group (WBG) and International Monetary Fund (IMF) staff.  The MHWU also includes and oversees the Bank Group’s Domestic Abuse Prevention Program (DAPP) for victim-survivors – staff and spouses – of domestic abuse; and the Family Consultation Services, which provides counseling services for spouses and other family members. The MHWU provides services that promote the psychological health and well-being of employees and contribute to a healthy work environment. The Unit serves clients in Washington, DC, and at Country Offices worldwide. The MHWU is an integral part of HSD, which is the occupational health directorate serving employees and management of the WBG and the International Monetary Fund (IMF). These client institutions are richly diverse environments, with employees from more than 150 countries, working in Washington, DC, and at more than 120 Country Office locations globally. The MHWU is increasingly focused on Country Offices in all regions of the globe, especially given the growing decentralization of WBG operations. The Unit will develop further its involvement with and assistance to Country Office employees and managers.  HSD recognizes that individual health and organizational health are related, and that attention to both supports the effective functioning of employees. Medical ethics and confidentiality are cornerstones of HSD’s work.

The Mental Health & Wellbeing Unit provides five main services:
1. Advisory role to managers, Human Resources (HR), Security & other institutional partners on assisting employees with stress health issues that may affect work functioning; identifying stress risks in the workplace and promoting a psychologically healthy work environment; giving guidance on support to employees during organizational change and in crises.
2. Individual counseling: assessment, support & intervention regarding work stress, psychological, substance abuse and family problems; brief counseling; referrals to internal and external resources; provision of resiliency and leadership briefings to staff appointed to assignments in countries affected by fragility, conflict, or violence (FCV).
3. Training & education of managers, HR staff and work groups on psychosocial health problems, psychological health & disability issues, crisis preparedness and response, workplace stress & well-being
4. Crisis consultation and response, after individual or large-scale critical incidents: consultation to managers & HR; crisis intervention & counseling of employees; coordination with internal & external resources, local and international.
5. The Domestic Abuse Prevention Program (DAPP) within this Unit provides state-of-the-art case management, educational, and advocacy services for WBG and IMF staff and their families.  It also provides these services, on a contractual basis, to the Inter-American Development Bank (IADB).

Job Rationale:
To serve as a dedicated resource to manage complex cases (whether they relate to physical or mental health) of staff members who are hospitalized, in crisis and/or require extensive psychosocial support, particularly in the absence of local family support. The clinical case specialist will specifically support HSD units in the management of such cases, with referrals from within HSD and not from other WBG units, noting that the support will, in many cases, ultimately extend to other units.
1. Complex Case Management:
• Staff members with severe medical or psychiatric conditions often require coordinated care and support.
• The absence of a dedicated case management specialist leads to fragmented care and increased stress for the affected staff members and their units.
• Their needs may require coordination with multiple WBG and IMF entities, to include HSD, Legal, Security, and HRD; their management as well as external parties in the community as required to include local EMS, police, and medical and psychiatric treatment resources.
• When a staff member suffers medical/psychiatric challenges, they are often unable to summon the physical and cognitive resources needed to coordinate their own care, understand policies, and find all resources available to them and their dependent families.
2. Enhanced Support:
• WBG and IMF staff who do not have adequate medical insurance to cover needs may require assistance identifying appropriate local resources.
Deliverables and Accountabilities: 
Case Management:
• Assess and manage coamplex medical, psychiatric and social challenges involving staff members, specifically the psychosocial support elements with which the HSD staff managing the cases may need assistance.
• Liaise with community medical treatment facilities and providers, local emergency services, legal assistance providers, courts, community agencies and local social support services to coordinate support to beneficiaries.
• Liaise with community providers who work with complex mental health conditions.
• Develop and implement individualized support plans in collaboration with community healthcare providers, HSD, and other WBG and IMF entities as required.
• Liaise with, refer to, and coordinate the services provided by multiple WBG and IMF entities to include but not be limited to Human Resources (e.g. medical benefits; corporate case management; pension); Ethics and Internal Justice units; Staff Association; HSD’s Occupational Health and Safety, and Personal Health and Wellness, units, as well as HSD’s Domestic Abuse Prevention Program; and Legal.
• While working within and under the auspices of the Mental Health and Wellbeing Unit, provide support to other HSD units’ clients and respond to requests for services from referral sources in other WBG and IMF entities as listed above.
Support Services:
• Provide emotional and practical support and psychoeducational resources to staff members.
• Recommend psychoeducational resources with staff for family members.
• Liaise with family members, listed emergency contacts, and next of kin as required.
• Coordinate with external agencies and resources to ensure comprehensive care.
• Visit staff members at facilities as needed
Advocacy:
• Advocate for the needs and rights of staff members within the organization and with external providers.
• Document and communicate relevant pertinent information or client issues to HSD units on client’s request.
• Develop and deliver training, workshops, and presentations
Crisis Intervention:
• Provide immediate support and intervention in crisis situations.
• Facilitate communication between staff members, healthcare providers, HSD units/management, and key cross-supports within the organization.
• Utilize clinical information to formulate level of imminent, short-term and long-term risks and referral to relevant units e.g., Domestic Abuse Prevention Program, Security, Staff Counseling, Occupational Health and Safety, Personal Health and Wellness, Human Resources, Ethics and Internal Justice, Staff Association, and Legal.
• Engage in regular coordination with external healthcare providers to review and adjust crisis support plans, continuously monitor and evaluate progress and make necessary adjustments.
• Maintain coordination throughout crisis support to ensure follow-up care.
• As appropriate, undertake clinical needs assessments to develop individualized support plans.
• Participate in the WBG Workplace Violence Prevention Committee