ICT Associate – Service Monitoring
Madrid | Valencia
- Organization: UNOPS - United Nations Office for Project Services
- Location: Madrid | Valencia
- Grade:
-
Occupational Groups:
- Administrative support
- Information Technology and Computer Science
- Monitoring and Evaluation
- Closing Date: Closed
Functional Responsibilities
Under the overall supervision of UNOPS Senior Programme Manager, and under the direct guidance of the Chief, Digital Technology Hub Support Unit in UNGSC, the ICT Associate – Service Monitoring will work under UNOPS Team Lead to provide support on service monitoring. He/she will perform the following tasks:
-
Monitoring
-
Tool Administration
-
Collaboration
-
Policies
-
Tool Updates
Monitoring
-
Support the management and maintenance of the Enterprise-Monitoring Systems on premises and in the cloud.
-
Deploy and support the tools in use to monitor network devices, systems and applications.
-
Coordinate with systems and network engineers, application technical support analysts and developers to determine requirements for filters, events, alerts, and dashboards and reporting in various monitoring tools.
Tool Administration
-
Perform administrative support tasks in monitoring tools such as Network Node Manager, System Center Operations Manager, etc.
-
Create, and maintain monitoring and notification rules.
-
Support the administration of the monitoring infrastructure, ensuring that it is stable, up to date, well designed, properly tuned and properly maintained.
-
Support monitoring tools and its components including Network Node Manager, System Center Operations Manager, Azure and AWS monitoring, as necessary.
-
Create custom reports on results of the monitoring tools.
-
Provide problem resolution for SCOM and NNM components.
Collaboration
-
Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and
reduce costs. -
Contribute to projects involving Artificial Intelligence technologies and solutions.
-
Maintain customer satisfaction through effectively communicating and managing customer expectations.
Policies
-
Assist with the recommendation of changes to policies and establishes procedures that may enhance service efficiency.
Tool updates
-
Execute maintenance tasks for the monitoring tools under the team’s purview.
Impact of Results
The incumbent will have an important role in monitoring and reporting any deviation of the infrastructure performances from UNGSC's Service Level Agreements in place.
Education/Experience/Language requirements
*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*
Education
Required:
- High school diploma or equivalent and six (6) years of relevant experience are required or,
- A first level university degree (Bachelor’s degree or equivalent) preferably in computer science, information systems, software engineering or related field and two (2) years of relevant experience.
- ITIL Foundation certification is required.
- NNM certification
- AWS certification
- AZURE certification
- PRINCE2
Experience
Required:
- Relevant experience is defined as experience in IT areas.
- A minimum of two (2) years of experience in installation and administration of application/network/system performance and availability monitoring tools.
- A minimum of two (2) years of experience in Server Administration (both Windows Server and Linux)
- A minimum of one (1) year of experience in scripting and programming languages.
Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)
- Experience in Cloud Services and Cloud Monitoring
- Experience in business analytics services (preferably PowerBI)
- Experience of server virtualization technologies, preferably VMware
- Experience with Artificial Intelligence (AI) technologies such as machine learning, natural language processing and other key AI tools.
Language requirements:
- Fluency in English (write, read, speak) is required; knowledge of another UN official language is desirable.