Country

Rwanda

City

Kigali

Type

Full Time

Program (Division)

Global Operations Team

Additional Location Description

Other program countries in Africa

Telecommute

No

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Overview

The Global Operations team ensures that CHAI’s programs operate efficiently and effectively, enabling the organization to achieve its ambitious goals. As the Senior Associate/Manager, Global Operations, this role will support the team in designing and implementing operational solutions that enhance organizational effectiveness and support Global Operations in the design and delivery of key global programmatic engagements for CHAI. This role is ideal for a detail-oriented and dynamic global health professional with strong organizational and planning skills. The individual will play a key role in coordinating the planning and execution of CHAI’s global engagements—including annual management meetings, regional convenings, and other meetings. This includes designing agendas, aligning stakeholders, and ensuring operational excellence across logistics, content, and follow-through. The role will offer a unique opportunity to gain hands-on experience in global health operations, strengthen cross-functional project management skills, and contribute directly to CHAI’s mission of advancing health equity.

Base Location is flexible to countries in which CHAI operates in Africa, subject to country leadership approval and work authorization.

1. Global Engagement Planning (40%)

• Collaborate with the Global Operations, Program Performance Management, and program country teams to coordinate planning and logistics for CHAI’s global and regional convenings
• Serve as the central point of coordination for vendor engagement and logistical execution, in close partnership with relevant country teams
• Develop and manage comprehensive planning tools, including checklists and timelines; track registration and participant engagement; and ensure smooth coordination across global time zones for seamless meeting delivery

2. Knowledge Management (35%)

• Support on the architecture and management of CHAI’s intranet, CHAI Net, including work with country and program teams on curated materials
• Assist in the development of high-quality dashboards and presentations to support internal decision-making and global communication.
• Maintain CHAI’s global calendar, a central planning tool for internal engagement and coordination

3. Project Management (15%)

• Lead end-to-end management of key Global Ops projects, including work planning and progress tracking
• Develop and maintain key workstream documentation and support with timeline management
• Facilitate coordination for Global Operations team, including proactive follow-up on key actions and support with internal communications

4. General Operational Support (15%)

• Provide broad-based support to the Global Operations team across key operational processes and initiatives
• Contribute to strategic projects, including the development and implementation of operational process improvements
• Enable operational process optimization and provide ad-hoc administrative coordination

• Bachelor’s (or Master’s) degree in public health, business, public administration, international affairs, or a related field
• 4–6 years of experience in global operations or programming, nonprofit management, or program coordination within a complex, international setting
• Proven experience managing operational and/or programming implementation processes across multiple countries
• Exceptional written and verbal communication skills
• Demonstrated experience with planning large-scale global meetings
• Ability to work independently and manage multiple priorities in a fast-paced, multicultural environment
• Familiarity with operational challenges in low- and middle-income countries
• Strong analytical skills and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• A strong, demonstrated commitment to CHAI’s mission and values
• Knowledge of French or other languages spoken in CHAI program countries is an advantage.

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