This internship is designed to be full-time and in person in New York but can be adjusted based on request by the successful candidate.

Expected duration: 3-6 months. Desired start date: July 2025

OFFICE BACKGROUND: The Department of Operational Support (DOS) provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from headquarters, field missions, and regional commissions. The Capacity Development Operational Training Service (CDOTS) provides operational training, including training on enterprise resource management system and leads as the main facilitator of business process management activities in the UN Secretariat. The Business Processes and Systems Support Section (BPSSS) is responsible for working with clients and stakeholders to develop the processes and structures by which policies will be implemented across the Secretariat and to ensure that these are reflected in enterprise systems. It also provides training on Umoja, Inspira and other business applications related to resources management. The CDOTS Campus team is responsible for enhancing eLearning initiatives within the Learning Management System (LMS) and collaborating with CDOTS stakeholders to support Moodle-based eLearning courses, ensuring these courses are interactive and user-friendly, and aligning with CDOTS Learning Management Platform standards. The team reports to the Chief of BPSSS. The internship is located with the CDOTS Campus Team/Business Processes and Systems Support Section (BPSSS)/Capacity Development and Operational Training Service (CDOTS). OFFICE DUTIES: Under general supervision of the Team Lead, the intern will support the CDOTS Campus Team in the implementation of new LMS Standard Operating Procedures. Tasks will include: • Quality assurance testing of elearning courses and programmes to ensure compliance with established CDOTS Campus standards (branding, technical specifications, catalogue, naming conventions, etc.) and SOPs. • Developing documentation and tutorials for CDOTS Campus users and stakeholders (learning managers/course developers, learners, SMEs, etc.) • Triaging support tickets and responding to queries related to user account management, troubleshooting, and elearning content management.

Tp qualify for an internship with the United Nations Internship Programme, applicants must meet one of the following requirements: (a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher) in Instructional Design, Education Technology, Adult Learning/Teacher Training or a related field; or, (b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent) in any of the fields above. Preference may be given to candidates with good knowledge of a Moodle-based Learning Management System and proven ability to use content authoring software (Articulate 360, HP5, etc.) and media design software (Adobe CC, Canva, etc.)

English and French are the working languages of the United Nations Secretariat. Fluency in spoken and written English is required for the internship. Knowledge of an additional official UN language is desirable. Arabic, Chinese, English, French, Russian and Spanish are the official languages of the United Nations Secretariat.

Visa and Work Authorization Mandatory Requirements: For internships in the United States of America, persons who are not United States citizens, permanent residents or on another non-immigrant (such as F1 or J1 visa) status, will be required to obtain a G4 visa. The selected person will be responsible for ensuring that they have a valid visa, and approved employment authorization (CPT/OPT/AT), allowing them to undertake the internship.

Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.