Program Support Manager

Starting Date / Initial Contract Details

Aug/2025 Full-time, 2 years

Role Summary

The Programme Support Manager (PSM) is key to the efficient and effective running of the programme. This role manages Finance, HR, Logistics, Liaison and Administrative team members, activities and processes; coaching teams in Medair systems and ensures that support systems are properly set up for working with local partners.

Project Overview

Medair’s programme in DR Congo provides support to people affected by conflict, disease and disaster by providing basic services including health, nutrition and WASH.

Workplace & Conditions

Bunia, DR Congo – Ituri Province. A middle-sized city with average living conditions.

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Responsibilities:

• Management of finance systems, ensuring appropriate transaction processing, financial liquidity, budget adherence, transparent processes, and compliance with Medair and donor guidelines.

• Providing technical management to ensure that logistics procedures for procurement, supply chain, fleet and asset management are in place and being maintained in compliance with Medair standards.

• Management of HR activities, in accordance with Medair policies and DRC labor laws. Line manage and develop support staff, overseeing recruitment, performance, and training to foster a cohesive, competent team.

• Coordinate with suppliers and government entities, representing Medair and building cooperative relationships.

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Qualifications, Experience & Technical Competencies:

• University degree in Management, Finance, Business Administration or Development Studies

• Strong working knowledge of English and French (spoken and written)

• Experience in a complex humanitarian context

• Strong programme finance, logistics, human resources, analytical, and report writing skills

Behavioural Skills

• Creative, open-minded, flexible, with a good understanding of cross-cultural issues

• Capacity to work under pressure and manage personal stress levels

• Committed to team-building and able to develop, coach and support other team members.

• Problem solving ability and excellent communication skills.

Team Spiritual Life

Reflect Medair’s values, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Contribute to team devotion, prayer, and words of encouragement.

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Team Spiritual Life

Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.

Before you apply

Please ensure you are fully aware of the:

1. Medair organisational values.

1. Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.

1. Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair page. Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.

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