Country

India

Type

Full Time

Program (Division)

Health Systems Strengthening - Digital Health

Telecommute

Yes

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. 

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.  

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. 

Clinton Health Access Initiative India Private Limited (CIPL) is a private entity, majority-owned by the Clinton Health Access Initiative (CHAI). CIPL operates independently and exclusively provides export-based services, contributing to CHAI’s goals of improving healthcare access, delivery, and outcomes in underserved populations. CIPL serves as a Global Shared Service (GSS) or Global Capability Center (GCC) harnessing technical expertise and innovative solutions to address global health challenges.

CIPL is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CIPL values diversity, inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Overview

The Senior Technical Advisor – Digital Health will play a critical role in supporting digital health initiatives focused on asset management and campaign digitization in Nigeria and Eswatini. The Advisor will work closely with internal CHAI teams, country teams, technology partners, and external stakeholders to ensure the effective and sustainable implementation of digital health solutions. This includes aligning product roadmaps with campaign priorities, managing partner relationships, formulating detailed project work plans, tracking operational readiness, troubleshooting technical issues, and supporting monitoring and evaluation efforts. The role will also contribute to documenting best practices and lessons learned to strengthen future digital health deployments. The Senior Technical Advisor will require strong project management skills, technical troubleshooting capability, and experience working with government and vendor stakeholders to drive technology solutions in public health contexts.

The role holder will work closely with internal teams and external partners to support the asset management and campaign digitization implementations in CHAI program countries, primarily Nigeria, and ensure effective and sustainable implementations.

In Nigeria:

• Manage eGov relationship, ensuring alignment of eGov product roadmap with campaign priorities in Nigeria
• Formulate a detailed project work plan that includes timelines, tasks, and milestones
• With Nigeria team, ensure alignment of work plan with campaign calendar
• Identify potential risks and develop mitigation strategies with Nigeria team and eGov
• Support in identifying and tracking operational dependencies for go-live readiness
• Support in preparing status updates for leadership/donor review meetings
• Work with the CHAI Digital Health and country teams to document lessons learnt and resources

• Has extensive theoretical understanding of a particular area of science
• Has knowledge of related disciplines and how research in own field should be designed to take account of related disciplines
• Demonstrated networking skills with external key opinion leaders and experts in specific scientific disciplines and effectively communicates findings to internal groups
• Previous experience managing and leading teams to deliver high-impact results
• Exceptional problem-solving and critical thinking skills
• Exceptional strategic development skills, able to identify and pursue high-impact strategies in complex, uncertain and evolving environments
• Exceptional analytical and communication (written and oral) skills
• Entrepreneurial mindset, including ability to work independently, self-motivate, and propose and implement new initiatives
• Ability to be effective in high-pressure situations, handle multiple tasks simultaneously, and set priorities

Experience:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Public Health, Health Informatics, or a related field with at least seven years of relevant professional experience in digital health, technology project management, or health system strengthening
• Proven experience managing digital health implementations, including system deployment, vendor coordination, troubleshooting, and stakeholder management in low- or middle-income country contexts
• Strong experience working with product roadmaps, operational work plans, and risk mitigation strategies, ideally in coordination with external technology partners and government agencies
• Ability to develop detailed project plans with clear tasks, milestones, and operational dependencies to drive go-live readiness
• Hands-on experience with Helpdesk support, system downtime troubleshooting, M&E support, and user training support in the context of digital health deployments
• Experience supporting RFP processes, requirements gathering, and vendor management for technology solutions in health programs
• Excellent written and verbal communication skills with the ability to prepare project updates, leadership briefs, and donor-facing status reports
• Strong interpersonal skills and demonstrated ability to work collaboratively with diverse teams across different countries and organizational levels
• Ability to work independently, proactively manage multiple priorities, and adapt quickly to changing situations and stakeholder needs

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