Protection Officer - Case Management/PSS

Syria

Organization: DRC - Danish Refugee Council
Location: Syria
Grade: Mid level - Mid level
Occupational Groups:
- Public Health and Health Service
- Social Affairs
- Refugee rights and well-being
- Protection Officer (Refugee)
- Gender-based violence
- Project and Programme Management
- Disability Rights
Closing Date: Closed

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. 

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been actively operating in Syria since 2008 mainly supporting refugees. In June 2012, DRC was authorized by the Syrian Ministry of Foreign Affairs (MoFA) to expand its humanitarian efforts and provide assistance to IDPs and the vulnerable resident population countrywide. Since then, DRC activities have been focused on NFI distributions, Shelter, WASH, Protection, Education, Livelihoods and Mine Risk Education in six Governorates (Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs). While Protection/community service activities are provided to beneficiaries throughout our six Community Centers.

About the job

The Protection Case Management Officer (Caseworker) is responsible for quality implementation of protection case management targeting persons at heightened risk, with technical support from Protection Manager, and in synergy with the overall DRC protection program strategy in Syria.

Responsibilities:

Identify and receive referrals of persons at heightened risk, in accordance with DRC eligibility and selection criteria and case management standard operating procedures (SOPs).
Under the technical guidance of Protection Team Leader and Protection Manager, provide comprehensive case management assistance, in accordance with DRC case management SOPs, including case intake, protection risk assessment, action and safety planning, client capacity building, supported referrals, case follow-up and review, and case closure.
Conduct household visits and centre-based interviews to assess the needs of individuals and families.
Provide information to individuals and families about their rights and entitlements, including what services are available.
Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.
Assess risk and support clients in understanding risks relevant to their situation.
Identify individuals at risk in need of cash for protection (C4P) and organize C4P provision, in accordance with DRC C4P SOPs.
Maintain an up-to-date service mapping and positive working relationships with relevant service providers in Aleppo, including DRC colleagues in other sector teams, and facilitate referral of cases to appropriate services in accordance with existing referral pathways and SOPs.
Maintain accurate, complete and updated case files and weekly inputs into case management database, ensuring the highest standards of data protection and confidentiality.
Participate in case conference meetings if required.
Attend weekly/bi-weekly case review and supervision meetings with Protection Team Leader and Protection Manager.
Advocate on behalf of clients to access services and support clients to effectively represent their views, needs and capacities in all meetings affecting them.
Submit timely and accurate weekly reports to Protection Team Leader.
Participate in training and other capacity development initiatives as assigned by Protection Manager.
Carry out other relevant tasks assigned by the line manager.
Conduct duties in accordance DRC Code of Conduct and DRC Syria Safety procedures.

Experience and technical competencies:

Relevant professional experience of minimum 2 years, with emphasis on social work and counselling.
Excellent interpersonal skills and ability to communicate with empathy and respect with individuals and groups from various backgrounds
Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times.
Strong understanding of humanitarian programming with emphasis on protection and psychosocial support services.
Strong ability to organize work, meet deadlines, prioritize work under pressure, multitasking and maintain attention to details.
Good inter-personal, problem-solving skills, creativity and flexibility.
Ability to work well in teams and promote teamwork, comfortable in a multi-cultural environment, ability to handle pressure well.
Demonstrated experience using MS Office (Word, Excel).
Ability to work effectively with people from all backgrounds and develop strategies to address barriers faced by individuals most at risk of discrimination.

Education : Bachelor’s degree in psychology, social work or another relevant field.

Languages:

Spoke and written Arabic is essential

working knowledge of English is preferred

In this position, you are expected to demonstrate DRC’ five core competencies:  

Striving for excellence: You focus on reaching results while ensuring an efficient process.  
Collaborating: You involve relevant parties and encourage feedback.  
Taking the lead: You take ownership and initiative while aiming for innovation.  
Communicating: You listen and speak effectively and honestly.  
Demonstrating integrity: You act in line with our vision and values.

We offer:

Contract length: 10 months

Level: Non-Management H2

Location: Syria - Idleb

Expected Start date: As soon as possible

Application process

Interested? Then apply for this position by clicking on the below link:

Protection Officer - Case Management/PSS - Application Form

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered.

Applications close 28 May 2025

Need further information?

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website www.drc.org

This vacancy is now closed.