West Philadelphia Achievement Charter Elementary School is seeking a highly motivated and friendly Online Chat Representative to join our team. As an Online Chat Representative, you will play a crucial role in connecting with our students and parents through our online chat feature on our school's website. We are looking for someone who is passionate about education, dedicated to providing excellent customer service, and has strong communication skills.

Key Responsibilities:

- Engage with students and parents through our online chat feature

- Answer inquiries about our school, programs, and services

- Provide assistance to parents with enrollment and admission processes

- Collaborate with teachers and administrators to address any concerns or questions from students and parents

- Update and maintain our online chat records and database

- Identify and escalate unresolved issues to the appropriate departments

- Monitor and respond to chat inquiries in a timely and professional manner

- Ensure a positive and welcoming experience for all users of our online chat feature

- Collaborate with the marketing team to promote our school's online chat feature and increase its usage

Qualifications:

- High school diploma or equivalent, Bachelor's degree preferred

- Previous customer service experience, preferably in a school setting

- Excellent written and verbal communication skills

- Friendly and welcoming personality

- Strong problem-solving skills

- Proficient in technology and comfortable navigating various computer programs

- Ability to multitask and stay organized in a fast-paced environment

Benefits:

- Competitive salary

- Professional development opportunities

- Flexible work schedule

- Collaborative and supportive work environment

- Opportunities for growth and advancement

At West Philadelphia Achievement Charter Elementary School, we are committed to providing a high-quality education to our students and exceptional customer service to our parents. As an Online Chat Representative, you will be an integral part of our team, helping to create a positive and welcoming experience for all who interact with our school. If you have a passion for education and excellent customer service, we encourage you to apply for this exciting opportunity.