IT Officer, Business Solutions I - Product Owner

Sofia

Organization: World Bank Group
Location: Sofia
Grade: 2359
Occupational Groups:
- Operations and Administrations
- Information Technology and Computer Science
- Sustainable trade and development
- Sustainable Business Development
Closing Date: 2025-12-06

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

ITSFD Product Owner Position

Fiduciary Solutions (ITSFD) is a unit within the Operations and County Engagement Department (ITSOE) that provides state-of-the-art information and technology applications to support the business needs of World Bank Operations. The unit focuses on modernizing the product processing platform through enhanced business alignment, process simplification & integration, and improved team productivity. The ITSFD’s application portfolio spans different business processes including Environmental and Social, Financial Management, and Operational Procurement as well as other client engagement applications. We collaborate with our business partners to define product vision, strategy, roadmap, and business processes aligned with business objectives while ensuring a stronger product culture and value proposition. We are committed to delivering business solutions that deliver business value for money while we continue to excel at the basics. And we contribute to providing the Bank with an integrated digital platform that connects policies, processes, people, and knowledge across the institution in a holistic and staff-centric manner.

The Information and Technology Solutions Fiduciary Operations unit (ITSFD) is recruiting a Product Owner with a strong and broad working knowledge of agile software product management to fill a Product Owner / Product Manager role in Sofia (Bulgaria). The selected candidate will lead and contribute to building and maintaining applications and services that support the implementation of the World Bank’s Operations Procurement work program.

Responsibilities

• Develop a clear Product Vision and roadmap that aligns with organizational objectives and operational needs. Ensure the development team is aligned with these goals.

• Lead engagement with clients to understand their pain points, needs, and the impact on end users. Explore user research options to gather insights.

• Create Product Vision Boards, develop roadmaps, and rank essential features for the Minimum Viable Product (MVP).

• Oversee the end-to-end product lifecycle, from ideation through to implementation. Plan and execute future releases using a data-driven and agile approach.

• Deliver regular status updates to clients, flag risks and delays, and discuss any shifts in requirements and priorities.

• Manage and prioritize the product backlog, translating client requirements into viable product features. Track and communicate feature costs.

• Oversee all stages of product development, working closely with the development team. Lead the User Acceptance Testing (UAT) process.

• Develop and track Key Performance Indicators (KPIs) that are measurable, actionable, and align with user goals.

• Actively monitor and incorporate various client needs, industry trends, organizational priorities, KPIs, and user feedback into the work program.

• Represent the department and unit to business partners. Present the product convincingly to stakeholders and perform product demos. Collect, analyze, and respond to product-related questions.

• Work closely with scrum masters, business analysts, product development, and engineering teams to guide product planning and execution. Collaborate with users, partners, team members, and industry influencers to ensure a well-rounded understanding of products and developing needs.

• Conduct research to define and identify use cases and unmet needs of existing and potential stakeholders. Establish business requirements.

• Adapt to competing demands, take on new responsibilities, and adjust plans to meet changing priorities. Maintain a positive, constructive approach to problem-solving internally and during client interactions, focusing on timely and accurate issue resolution.

• Demonstrate the ability to work with business stakeholders to identify data needs and ensure data availability from various sources for analytics, reporting, and operational use.

• Exhibit excellent communication skills, proven in engaging stakeholders, leading workshops, and delivering impactful presentations to executives.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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