Business Process Improvement Consultant

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO’s Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for Better production, Better nutrition, a Better environment and a Better life, leaving no one behind.

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

The assignment is based in the FAO Shared Services Centre in Budapest, Hungary.

Reporting Lines

The Business Process Improvement Consultant reports to the Chief, SSC.

Technical Focus

Support and contribute to FAO's inputs to the development, revision, implementation, monitoring and evaluation, and reporting of continuous improvement of SSC processes specifically in Finance, HR, Payroll, and Travel operations. Contribute to functional architecture, process design and functional integration of the ERP environment as it relates to these core SSC functions, as well as the delivery of process innovation and continuous improvement initiatives. Support the definition of future functional needs for the Organization's ERP in collaboration with CSI and policy owners; work in collaboration with functional analysts in providing process improvement opportunities to deliver business transformation to meet the business needs and other continuous improvement projects.

Tasks and responsibilities

• Drive client orientated process excellence through the development, implementation and evaluation of opportunities for improvement and efficiency of business processes specifically for Finance, HR, Payroll, and Travel operations; review and analyze solutions (as prioritized by key stakeholders), working with process owners and other subject matter experts to identify scope of processes to be examined, define business requirements, and establish success criteria.
• Review relevant documents and reports; identify problems and issues to be addressed and propose corrective actions; liaise with relevant parties; identify and tracks follow-up actions.
• Prepare various written outputs, e.g. draft background papers, analyses, work plans, sections of reports and studies, inputs to publications, etc.
• Monitor progress to ensure delivery of process and system improvement initiatives as per organizational needs and agreed priorities.
• Undertake research on business improvements methodologies; conduct training workshops, seminars, etc.; make presentations on assigned topics/activities.
• Support the promotion of a culture of continuous improvement and client-orientation in operational service.
• Identify and implement quality improvement efforts and new best practices to ensure realization of improvement benefits.
• Manage the day-to-day implementation of strategic projects—such as ServiceNow and the global Segregation of Duties (SoD) framework—ensuring coordination with stakeholders (SSC, CSI, vendors); maintain project plans; design and document business processes; validate inputs; track deliverables; resolve technical and business issues; report progress; and support governance improvements.
• Oversee the work performed by staff and consultants assigned to the Continuous Improvement Team.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree from an institution recognized by the (IAU)/UNESCO, in the field of Business Administration, Computer Science, Accounting, Finance, Human Resources or related field. A first level degree with 2 years of relevant experience may be considered as equivalent.
• At least 5 years of progressively responsible professional experience in the area of business process analysis and improvement, or in implementing business transformation.
• Working knowledge of English (proficient – level C)

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Knowledge of an Enterprise Resource Planning (ERP) business management software (e.g. Oracle, SAP) is required
• Experience managing process improvement initiatives is required, preferably in shared service or business support environment (Finance, HR, Payroll, or Travel operations) (Lean, Six Sigma, Kaizen, data analysis and metrics-driven decision making, change management and stakeholder engagement etc)
• Familiarity with service management tools (like ServiceNow) and their implementation is highly desirable
• Experience with Robotic Process Automation (RPA) tools (such as UiPath, Blue Prism, or Automation Anywhere) to automate repetitive tasks across Finance, HR, Payroll, and Travel processing functions is highly desirable
• Experience implementing intelligent chatbots or virtual assistants to enhance service desk capabilities and user self-service options is highly desirable
• Knowledge of UN or standard operational rules and procedures is desirable

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

FAO IS A NON-SMOKING ENVIRONMENT