Job Title: Child Protection Case Management Officer (CPCMO)
Location: Yaoundé, Cameroon (with frequent travel to 5 Francophone regions)
Reports to: Head of Programmes (SCOC)
Contract Type: Full-time, 1-year fixed term
Languages Required: Fluency in French and English
Project: Barry Callebaut Case Management Project

About Street Child

Street Child believes every child deserves the chance to be safe, in school, and learning. Our projects address the social, economic, and structural issues underpinning today’s humanitarian crises by combining education, child protection, and livelihood support. We partner with local organisations to deliver community-rooted programmes and go where others won’t—including fragile, hard-to-reach regions. Since 2008, we have helped over 250,000 children attend school and supported more than 25,000 families to build sustainable livelihoods.

Role Purpose

The Child Protection Case Management Officer (CPCMO) will provide technical leadership and strategic oversight to the case management team under the Barry Callebaut Project. Reporting to the Head of Programmes and operating under the overall guidance of the Country Director, the CPCMO will ensure compliance with global child protection standards and enhance the quality and impact of child protection interventions through capacity building, monitoring, and coordination.

Key Responsibilities

1. Technical Leadership and Quality Assurance

• Ensure alignment of Child Rights Monitoring and Reporting Systems (CRMRS) with global case management standards.
• Develop/adapt case management tools: SOPs, assessment forms, data protection protocols.
• Provide guidance on complex cases, ensuring child safeguarding and ethical practice.

2. Capacity Building and Staff Supervision

• Design and deliver training for caseworkers and implementing partners.
• Supervise and mentor caseworkers, offering feedback and performance reviews.
• Identify professional development needs and promote staff growth.

3. Monitoring, Evaluation, and Reporting

• Maintain and strengthen the case management information system.
• Monitor case activities for quality assurance and compliance.
• Prepare regular analytical reports on outcomes, trends, and challenges.

4. Coordination and Representation

• Strengthen referral pathways and coordinate service delivery with stakeholders.
• Represent Street Child in relevant child protection forums and working groups.
• Advocate for child protection issues at regional and national levels.

Requirements

Essential

• Bachelor’s degree in Social Work, Psychology, Law, or a related field.
• Minimum 5 years of child protection case management experience.
• Proven skills in training and supervising child protection staff.
• Strong understanding of child rights and protection standards (CPMS, inter-agency guidelines).
• Fluency in French and English.
• Proficiency in Microsoft Office and case management software.

Desirable

• Master’s degree in a relevant field.
• Experience working within the Cameroonian context (East, Centre, South, Littoral, etc.).
• Familiarity with CPIMS+ or other case management systems.

Core Competencies

• Child-centered, rights-based approach
• Strong facilitation and coaching ability
• Analytical and problem-solving skills
• Results-oriented and self-motivated
• Cultural sensitivity and adaptability
• Excellent communication and interpersonal skills
• Team collaboration and leadership

Working Conditions

• Standard work week: Monday–Friday, 8:30 AM–5:30 PM (with a 1-hour paid break).
• Frequent travel to field sites within Francophone regions.

Safeguarding Statement

Street Child of Cameroon is committed to safeguarding the communities we serve. All employment offers are conditional upon satisfactory references and background checks, including criminal records checks. We also participate in the Inter-Agency Misconduct Disclosure Scheme.

Application Instructions

To apply, please submit your CV and cover letter detailing your relevant experience and qualifications via our online recruitment platform (Workable).

Deadline: This is an urgent recruitment. Applications will be reviewed on a rolling basis and the position will be filled as soon as a qualified candidate is identified.