Administration Clerk (Facilities Assistant), Multiple positions

Under the overall supervision of UNOPS Programme Manager, with the guidance and under the supervision of the Project Management Support - Specialist, the Facilities Assistant will carry out the activities covered in this TOR. 

The Facilities Assistant will be performing the following duties:
1. Food and Beverage Preparation

• Prepare and serve coffee, tea, and other beverages to high-quality standards.

• Handle simple food items, including pastries, sandwiches, and snacks, adhering to cafeteria guidelines and health standards.

• Monitor and maintain the quality of food and beverages served.

• Restock food, beverages, and supplies as needed throughout the day.

• Monitor inventory levels and notify the supervisor of any shortages or needs for replenishment.
  

• Clean and sanitize work areas, food handling areas, and serving stations.

• Ensure tables, utensils, dishes, and equipment are clean and ready for use.

• Clear tables promptly after use and ensure dining areas are clean and inviting.

• Adhere to all health and safety regulations, maintaining a clean and hygienic environment.

• Greeting customers warmly and assist with placing orders.

• Provide excellent customer service, ensuring all diners have what they need for a pleasant experience.

• Resolve customer complaints promptly or escalate them to the designated supervisor.

• Operate automatic cash machine for efficient and hygienic transactions.

• Set up seating arrangements and ensure the dining area is organized.

• Assist in coordinating food distribution from external vendors to staff.

• Facilitate an efficient dining environment, ensuring smooth operations during peak and quiet hours.

• Participate in feedback sessions to improve offerings and services.

• Provide support when catering services are contracted for specific events.

• Ensure consistency in service delivery and address any deficiencies promptly.

• Perform additional tasks assigned by the supervisor to support cafeteria operations.

Monitoring and Progress Controls

The Facilities Assistant will ensure a high-quality and efficient cafeteria service. The work of the Facilities Assistant will result in increased customer satisfaction and an increase on the usage of the cafeteria service by the UNGSC, Valencia staff, a 15% increase from October 2025 to June 2026 through consistent preparation and delivery of quality coffee, beverages, and food items. The Facilities Assistant will maintain a clean, welcoming, and organized dining environment, improving overall staff engagement and use of the cafeteria. Ultimately, the Facilities Assistant will support the establishment of a reliable, efficient, and customer-focused cafeteria.

• High school diploma or equivalent is required

Required: 

• A minimum of three years in the field of catering or related area.

• Food Handler's Certificate.

Desirable: 

• Technician in Catering Services Management degree

• Fluency in English (write, read, speak) is required;

• Fluency in Spanish (write, read, speak) is required;

• Knowledge of another UN official language is desirable.