EUAA E-Learning Assistant - interim support

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners. 

E-Learning Assistant - interim support

Location: EUAA Trident Building

Tentative start date: 01.07.2025

Salary Category III - Gross monthly: 3,062.39 Euros.

Job Description

The E-Learning Assistant will support C1 QPTS in assisting the Training and Learning Technologies Team in the framework of Country Operations related training sessions, with the enrolment of the participants and providing them with the technical assistance (Helpdesk) for any issues they might be encountering during the online studies. 

In particular with the following duties;          

LMS configuration and administration: 

• Setup and assist in the administration of online courses and training materials. 
• Ensure in Moodle Learning Management System (LMS) all the configuration setup is properly done before, during, and after training (attendance lists, feedback forms, and electronic certificates of achievement) 
• Participate in selecting new features, testing, and quality assurance reviews to maintain and improve our LMS 

Service Desk Support:  

• Provide first-line support to LMS users, resolving issues and answering queries. 
• provide technical assistance through the mailbox and issue tracking system (JIRA).

Data Management / Maintenance: 

• Manage and organize training registration forms in MS Excel 
• Identify and solve any data entry-related issue 
• Regularly review, clean, and manage user data, learning records, profiles and roles, and eliminate eventual duplicate data 
• Support data accuracy and integrity in our training databases 
• Use MS Power BI to analyze training data and generate/ validate data in reports. 

Documentation: 

• Draft summaries and reports using MS Word and PowerPoint, reports in Excel, video record technical procedures.

Minimum requirement 

• A secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience. 
• At least 1 year of experience in a technical support role, preferably related to eLearning or Data management. 
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL);
• Computer literacy, including MS Office Suite, use of internet and web-based applications

Advantageous criteria

• Bachelor’s degree in a related field or equivalent experience (at least three years of studies)
• E-Learning, Customer support, IT or data management certifications are a plus 
• Experience in administration of training or HR data (e.g.: user records and user profiles, registration forms, etc.) 
• Hands-on experience with Moodle LMS or similar
• Experience in liaising with MS representatives and other stakeholders
• Proficiency or working knowledge with the following systems/software is a plus  
• Ticket Management / Issue Tracking systems 
• Learning Management Systems 
• Student Information Systems or HR Systems 
• Data visualization and reporting tools 
• Strong technical and/or administration skills with Moodle LMS are a plus 
• Previous experience within an international and multicultural environment.

Required skills and competencies

• Customer oriented attitude. 
• Strong attention to detail and organizational skills. 
• Ability to independently work on repetitive tasks efficiently and accurately. 
• Ability to troubleshoot and resolve technical issues related to LMS or similar tools. 
• Good communication and teamwork skills and adequate level of spoken/written English (C1) to ensure fluid collaboration with colleagues and clear support to end-users. 

By applying for this position, the candidate confirms that they have fulfilled any obligations imposed by the laws on military service, meet the character requirements for the duties involved, and are entitled to their full rights as citizens.

Non-resident rate: Non-Maltese employees who are moving to Malta for the purposes of employment will be subject to "Non-resident" tax rates for the first 183 days from arrival – these are higher than the standard rates. Once 183 days of residence are reached, income tax will be recalculated for the entire period of employment in the current year from arrival in Malta, and the tax will be adjusted to recover any overpaid tax. If the 183-day period extends into the following year, and 183 days of residence in Malta are not accumulated, the overpaid tax will need to be claimed back from the authorities with personal income tax return.

To estimate the effect of Resident and Non-resident rate on salary, please use the following link: https://www.konnekt.com/find-a-job-in-malta/salary-calculator 

Job Reference: YE712