Camp Coordination and Camp Management Officer

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened an area office in Cox’s Bazar, and a country office in Dhaka.

POSITION PROFILE

The CCCM (CFRM) Officer will be responsible for managing the CFRM desk in a refugee camp, by overseeing and ensuring the systematic receipt, processing of and response to community complaints according to the tools and systems established in the common feedback platform. S/he will guide the CFRM Assistant and report to the Camp Manager. S/he will work in close collaboration with DRC’s Protection team and implement DRC’s Code of Conduct Reporting Mechanism to ensure accountability to the affected population across DRC’s programs.

DUTIES & RESPONSIBILITIES

Responsibilities will include, but not necessarily be limited, to the following:

General

• Ensure that all members of the refugee community, including the most vulnerable, is aware of and has access to the CFRM through static and mobile desks.
• Accurately register beneficiary complaints and feedback, provide beneficiaries with verified information and refer their complaints and feedback to the appropriate service providers.
• Work closely with the CFRM Assistant to ensure that each referred complaint is followed up and that beneficiaries receive responses.
• Any other tasks requested by the line manager.

Information Provision

• Share accurate information with beneficiaries about camp services according to requests for information.
• Proactively engage with other humanitarian actors to ensure that all information provided to beneficiaries at the CFRM desks is updated and comprehensive.
• Facilitate information sessions with beneficiaries to raise awareness of DRC’s CFRM, beneficiary rights to the handling of their personal data, and build trust in DRC’s SMS programming.
• Ensure that information is provided in a gender- and culturally sensitive manner that encourages beneficiaries to share questions and concerns with DRC.
• Prepare weekly and monthly reports on the CFRM.

Handling Feedback and Complaints

• Provide a safe space for beneficiaries of all ages, genders and abilities to give feedback, complaints, request information or assistance.
• Accurately and systematically register, process and respond to beneficiary complaints in an impartial manner, while prioritizing cases flagged by Protection actors.
• Ensure that case data is regularly uploaded and updated in the CFP system.
• Refer cases to other humanitarian actors and track follow-up for each case in accordance with DRC’s CFRM SOP.
• Support CFRM trends analysis, immediately flag CFRM issues that require higher-level advocacy to the line manager and identify ways to improve the accessibility of DRC’s CFRM to beneficiaries.
• Adhere to camp-level referral pathways to safely refer Protection cases to the appropriate camp actor while preserving the beneficiary’s confidentiality.
• Ensure that beneficiaries know about their rights and are providing informed consent prior to registering and referring complaints to other humanitarian actors.
• In coordination with the Camp Manager, the I-MEAL team and the CFRM Assistant, provide accurate data for quarterly trends analyses and monthly reports to the Camp Manager.

Safety:

• Comply with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near-misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC Bangladesh, at risk.

SKILLS AND EXPERIENCES

• 2 years of professional work experience in the humanitarian field with a solid understanding of refugee camp dynamics.
• Excellent analytical and communication skills.
• Strong interpersonal skills and demonstrated ability to establish effective working relations with camp-based volunteers and other humanitarian actors.
• Able to organize information and process large amounts of data in a systematic manner.
• Robust understanding of data protection, confidentiality, and humanitarian principles.
• Able to work under pressure with minimal supervision within a culturally diverse team.

EDUCATIONAL QUALIFICATIONS

• Minimum University degree in social sciences, such as Social Work, Anthropology, Psychology, Development Studies, law, or relevant disciplines.
• Master’s degree in relevant discipline is preferable.
• CCCM training is desirable.

LANGUAGES  

• English – (Advance)
• Bengali – (Advance)
• Chittagonian/ Rohingya Dialect (Verbal)

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with DRC’s vision and values.

POSITION DETAILS

• Type of contract: National
• Employment Band: H
• Start date: As soon as possible
• Duty station: Cox’s Bazar
• Closing Date for Application: 05 June 2025

WHAT WE OFFER      

1. Two Bonuses (paid on a pro-rata basis with monthly salary)
2. Relocation Allowance
3. Mobile Allowance
4. Leave Encashment
5. Group Life Insurance including Family
6. Dental and Optical Benefits
7. Gratuity
8. Excellent Working Environment and Opportunity of Growth
9. Various Learning and Development Platforms

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on the Apply Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.   
3. Mentioning three referees' details of your present supervisor and HR along with past employment’s supervisor with CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.   

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Bangladesh. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.