Information Management Officer-INGO Forum: Sudan (Kenyan National)

Nairobi

Organization: Mercy Corps
Location: Nairobi
Grade: Mid level - Mid level
Occupational Groups:
- Statistics
- Information Technology and Computer Science
- Documentation and Information Management
Closing Date:

Description

Location: Nairobi, Kenya

About the INGO Forum

Sudan is facing one of the most severe humanitarian crises globally, marked by widespread displacement, disease outbreaks, and confirmations of famine in several ‘hunger hotspots.’ In an effort to coordinate INGO efforts and establish a common voice for INGOs operating in Sudan, the INGO forum was established in 2009 as a key representation platform. To date, the forum is made up of 51 members and 17 observers operating across the country, including in some of the most difficult to reach parts of Sudan.

The INGO Forum is a permanent member of the Humanitarian Country Team (HCT) and the Inter-Cluster Coordination Group (ICCG). It co-leads the Humanitarian Access Working Group (HAWG), alongside OCHA and spearheads collective engagement with Government and other Authorities as well as with donors. The forum also leads collective advocacy nationally, regionally and internationally through its Advocacy Working Group (AWG) and in close coordination with the regional Inter-Agency Working Group (IAWG) and Member liaison offices in key donor/diplomatic capitals around the world.

Since 2023, the situation in Sudan has dramatically shifted as state and non-state actors wage a brutal war. The situation in non-Sudanese Armed Forces - controlled areas is particularly dire, with humanitarian access severely restricted and the absence of United Nations (UN) presence exacerbating the challenges. As humanitarian needs continue to escalate, there is an urgent need for an interim solution to address critical gaps in coordination, common services and aid delivery.

To this end, the three core tenants of the INGO Forum’s work include:

Coordinated aid delivery– Enhancing operational alignment across organizations to maximize humanitarian impact.

This includesestablishing an NGO-led coordination mechanism under the Sudan INGO Forum to provide immediate, effective, and well-managed humanitarian responses in these areas to ensure that urgent needs are met and operations are not disrupted.

Common service provision– Offering essential support, analysis, and shared resources to facilitate NGO operations.

This includes common negotiation support i.e. for access or against BAI, collective advocacy efforts, information sharing, donor and stakeholder engagement, security and admin SOPs and collective position papers, etc.

Stakeholder coordination andrepresentation–Engaging with donors, UN agencies, authorities, and the broader humanitarian system to advocate for improved response conditions.

There is of course a convening and facilitation role included in this representation function

General Position Summary

In an effort to enhance coordination and visibility of NGO work on the ground as well as data gaps, response gaps and access impediments, information management capacity that can support data collection, tracking and visualization is a key part of the INGO forum’s work. Visa tracking, BAI tracking, coordination with OCHA on inter-cluster information and 3-5Ws has been inconsistent at best, and NGO response across the country is largely under-reported and underrepresented in outward facing products.

The information management officer will have specific responsibilities for collecting data, in close coordination with access and advocacy colleagues, and transforming it into easily digestible visual products that can be regularly shared, as well as for managing internal databases and ensuring regular contribution to inter-agency data collection initiatives.

This position reports substantively to the Nairobi-based forum representative with regular coordination with colleagues across the secretariat and with Members on specifically assigned data collection initiatives. S/he will also collaborate closely with REACH/IMPACT, OCHA, and other data collection units as appropriate.

Essential Job Responsibilities

Information Management:

Support access colleagues in gathering data for monthly visa and BAI trackers
Support secretariat colleagues in regularly updating forum 3Ws and expanding to 5Ws as appropriate
Support ABC information management needs as requested
Collaborate closely with OCHA, INSO and other data analysis units
Maintain up to date contact lists and ensure consistent and smooth information sharing
Represent the Forum in IM platforms as appropriate
Contribute access trends and analysis to the Forum’s monthly bulletin

Data visualisation

Regularly produce response dashboards
Regularly produce access dashboards
Provide maps as required/requested
Contribute to website visuals and updates
Assist with special information requests from the Forum’s members

Communications and data sharing:

Liaise closely with the advocacy coordinator and the access advisor to produce relevant visuals for forum communications products
Ensure products and tools are stored on an internal sharepoint with external permissions as agreed per Forum governance protocols to facilitate knowledge preservation and transfer
Ensure data protection protocols are in place and strictly adhered to

 Security

Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.

Accountability to Beneficiaries

INGO Forum team members are expected to support all efforts toward accountability, specifically to their beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of field projects, in line with Mercy Corps’ standards and policies.

Supervisory Responsibility

None.

Accountability

Reports Directly To:Access and Advocacy Advisor

Works Directly With:INGO Forum Secretariat including area coordinators, access and advocacy colleagues, the information management officer, the INGO Forum Director and primarily with members.

Accountability to Participants and Stakeholders

INGO Forum team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. They must be committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of projects, in line with Mercy Corps’ standards and policies.

Knowledge and Experience

Essential requirements:

An undergraduate degree in information management, data visualization, communications, geography, related field or equivalent experience
5+ years of relevant experience with NGOs, the UN system or other humanitarian/development actors
Mastery of information management and data visualization software such as Kobo, ArcGIS, powerBI, excel, abode creative suite, etc.
Proven experience managing data sets, designing surveys, producing dashboards and graphics and a demonstrable understanding of current humanitarian trends and issues
Experience representing organizations in humanitarian coordination platforms (inter-agency platforms, NGO forums, etc.)
Strong data analysis and interpretation skills
A demonstrable ability to manage a diverse workload and prioritize tasks in a complex and fluid environment
Fluency in English (written and spoken)

Desirable requirements:

Previous humanitarian experience in Sudan, Chad or South Sudan
Working knowledge of Arabic a plus

Success Factors

Ability to take initiative, learn quickly and be accountable for results
Flexibility and creativity in planning and problem solving
Ability to understand the larger picture while remaining focused on the details
Awareness of and sensitivity to multi-cultural international development work
Even temperament and a good sense of humor
Security awareness

INGO Forum Team members represent the Forum and the host agency, Mercy Corps, both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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