Shelter Manager

Job Description

Under the overall supervision of the Senior Protection Coordinator and the Protection Officer, and under the direct supervision of the Senior Protection Assistant in Tunis, the successful candidate will ensure the daily management and coordination of assigned shelter and of follow-up with beneficiaries.

Responsibilities

In particular, he/she will:

1. Act as general point of contact in all matters pertinent to IOM’s intervention on site.
2. Manages shelter information, including data collection on activities and service provision, and information dissemination to beneficiaries, on-site actors and stakeholders. 
3. Encourage and monitor engagement, mobilization, and participation of shelter beneficiaries with particular emphasis on the inclusion of women, unaccompanied migrants children, persons with specific needs, including migrants with health needs and migrants with disabilities into decision-making processes
4. Perform such other related duties as may be assigned.
5. Monitor and ensure that all project activities are in place according to set schedule and specific guidelines. 
6. Leads on shelter administration in the daily management and coordination of the shelter.
7. Conduct regular assessments, undertake monitoring activities, and provide progress reports for all implemented activities, ensuring compliance and alignment with the Mission’s policies, procedures, and IOM’s Standards of Conduct in all implemented activities.
8. Assistance to migrants: coordinates reception and identification of beneficiaries; brief them on assistance and rules; monitor compliance with shelter rules; prepare room and ensure availability of kits; ensure distribution of kits; take roll daily of migrant present in the shelter.
9. Shelter maintenance and hygiene: ensure that shelter is operational and report issues; ensure that beneficiaries make proper use of the infrastructures; supervise hygiene and cleaning of the shelter;
10. Security: Check shelter infrastructures daily and report potential and actual security risk and issues; coordinate safety and security incidents and emergency evacuations.

Qualifications

EDUCATION

• High School Diploma with four years of relevant work experience; or
• Bachelor’s degree from an accredited academic institution with two year of experience in operations, assistance to migrants, and humanitarian work.

EXPERIENCE

• Previous experience working in a similar position;
• Demonstrated ability to work well under pressure and keep deadlines; 
• Experience in working in a multi-cultural environment

SKILLS

• Excellent communication and negotiation skills, personal commitment, efficiency and flexibility; 
• Ability to work with minimal supervision; 
• Proficient use of commonly used IT equipment and the appropriate software solutions.
• Willingness to travel and work under difficult conditions; 

REQUIRED

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English, French and Arabic is required (oral and written).

Competencies[1]

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

 

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

 

CORE COMPETENCIES - Behavioural indicators – Choose a level.

 

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

 

---- If direct reports (10th row above) for PAS is greater than zero, then the managerial competencies below are inserted. ----

MANAGERIAL COMPETENCIES - Behavioural indicators – Choose a level.

 

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.

Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Required Skills

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