Senior Donor Relationship Officer

Starting Date / Initial Contract Details 09/2025. 80%-100%

Role Summary 

In collaboration with the Engagement team, maintain, sustain and develop Medair’s donor relationships with Swiss and global mass and middle donors, being “the voice of the donor” providing optimaland timely donor customer care service (including “thank you management”), thus helping increase credibility and loyalty.

Project Overview 

The Donor Relations team,within the Engagement Department is responsible for building and developing relationships with donors and prospects, using a structured and donor-centricapproach to increase support, funds and Medair’s visibility.

Workplace & Conditions Global SupportOffice (GSO) position based in Lausanne, Switzerland, Swiss or eligible EU citizens, or those with a valid work permit for Switzerland.

Responsibilities

•             Donor relationship management - Manage and grow a portfolio of middle donors by understanding their needs, identifying opportunities, and representing their voice within the engagement team 

•             Donor engagement stewardship – Ensure tailored communication, including thank-youmessages, to build lasting donor satisfaction and loyalty 

•             Donor acquisition – Leverage networks and actively research networking opportunities to present Medairand acquire new donors; develop journey to convert prospects and leads to acquisitions

•             Donor records management - Maintain the CRM system with qualitative and accurate data through regular updates of contact details and communication preferences

•             Event management – Assist in planning, organizing and implementing donor events

Qualifications, Experience & TechnicalCompetencies 

•             Degree level in Marketing, Sales,Account Management or Communication

•             Strong working knowledge of written and spoken French, English and/or German

•             Demonstrable professional success in the areas of fundraising, marketing, sales or customer service 

•             Experience in CRM /sales management software,preferably Salesforce, and advanced user in MSOffice

•             Work experience in NGO sector or in private or public sector 

Behavioural Skills 

•             Strong networking and relationship-building skills through effective inspiring communication

•             Consistent service-driven approach focused on meeting donors’ needs through active listening

•             Deep understanding of global humanitarian contexts with analytical and strategic mind 

•             Efficient management of multiple priorities withattention to detail and a result-oriented mindset

•             Self-driven and proactive, collaborative and flexible, taking ownership and contributing to team success 

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Team Spiritual Life

Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.

Before you apply

Please ensure you are fully aware of the:

1. Medair organisational values.

1. Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.

1. Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair page. Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.

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