Intern, Centre of Competence on Humanitarian Negotiation (CCHN) Operations (Latin America) and Curriculum

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.”  The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.

IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas.  IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

The Centre of Competence on Humanitarian Negotiation (CCHN) is a joint initiative of the International Committee of the Red Cross (ICRC), Médecins sans Frontières (MSF) Switzerland, the United Nations High Commissioner for Refugees (UNHCR) and the World Food Programme (WFP).

CCHN aims to facilitate the capture, analysis, and sharing of experiences and practices around humanitarian negotiation and to provide a space for dialogue across humanitarian organisations. At the core of our activities is the CCHN community of practice, a global community of humanitarian negotiators working at the frontlines of humanitarian action.

The CCHN is administratively hosted by the IFRC and is based in Geneva, Switzerland.

The Intern, Operations (Latin America) and Curriculum is part of the CCHN Operations team comprised of the Team Leads of Transversal and Regional Operations, the two Regional Operation Managers, two transversal Project Managers, four Operation officers and the Senior Curriculum Adviser.

The position holder provides administrative and operational support needed for the successful implementation of online and onsite events and workshops offered to the CCHN Community of frontline negotiators and more specifically the CCHN pool of facilitators.

The Intern reports to the Team Lead of transversal operations and supports the Regional Operations Manager for Latin America. 

Event Planning

• Screening, prioritizing and following-up on requests for participation to the CCHN events;
• Supporting the Operations team for the coordination and management of the CCHN Pool of facilitators, as well as maintaining online a dynamic community on facilitation;
• Providing support to the CCHN operations managers in the communication with CCHN partners in the field of learning and curriculum development and in the field of peer learning for the region;
• Assisting in the organization of online and onsite multi-agency and single-agency Training of Facilitators around the Globe in collaboration with the Operations, the Communication and the Logistic teams;
• Contribute to the design and implementation of online skills-development workshops and other activities for humanitarian professionals on a combination of online platforms;
• Provide technical and logistical support for the organisation of online workshops and other activities in the region, including by ensuring a smooth user experience;
• Assist in the organisation of online and onsite workshops, in close collaboration with the Operations Manager, the Communication and Support teams;
• Translate correspondence, content and workshop material (such as PowerPoint slides);
• Depending on the capacity, interpret during informal CCHN events;
• Support the organisation of onsite events with various logistics and administration tasks;

Community engagement and management

• Maintain contact and engage with the CCHN’s community of frontline negotiators;
• Participate in and organise community events (such as online sessions, community meetings etc.);
• Support the Operations Managers in screening, prioritising and following up on participants' applications to take part in Latin America CCHN activities;
• Support workshop participants before, during and after the event;
• Actively engage with humanitarian professionals on the CCHN’s digital communication platforms to motivate and stimulate their participation in events and discussions;
• Update community members and workshop participants’ contact details in internal databases.

Duties applicable to all staff

1. Actively work towards the achievement of the Federation Secretariat’s goals. 
2. Abide by and work in accordance with the Red Cross and Red Crescent principles.
3. Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Required

• Current university student or recent graduate (within 1 year from the date of hiring) in political sciences, international relations or equivalent. 

Required

• Experience in project and information flow management.
• Experience in planning, organisation, and data-management software.

Preferred

• Professional experience ideally of 1-2 years in the humanitarian sector.
• Experience managing online communities an asset.

Required

• Fluently spoken and written English, French, and Spanish.
• Excellent organisational skills, planning skills and attention to detail.
• Strong interpersonal and communication skills (including writing and editing).
• Knowledge of standard office administrative practices and procedures.
• Proficient computer skills ((CMS, Zoom, Teams, Microsoft Office, SharePoint, Salesforce, Miro etc.)and familiarity with online communication platforms. Capacity to deal with evolving technology as well as with constraints on digital access in some humanitarian contexts.
• Strong capacity to adapt to new demands and changing environments.
• Ability to work in an autonomous manner in a professional team, including under tight deadlines.
• Capacity to coordinate multiple tasks simultaneously.

Preferred

• Good command of another IFRC official language - Arabic.

Values: Respect for diversity; Integrity; Professionalism; Accountability.

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.

Application Instruction

Please submit your application in English only.